"Aliexpress" is familiar to many Internet users. Here you can buy almost everything, from gum for hair and ending with a mink coat. However, what to do if the goods have not arrived and the customer does not contact? Perhaps the item arrived is broken or does not meet expectations? Appealing on Aliexpress is a smart decision.
What is an appeal?
An appeal is an appeal of a court decision to a higher authority. It can also be an appeal to higher authorities with complaints on any issues. This concept is actively used in judicial practice, applicable to both administrative and criminal cases.
In fact, an appeal to Aliexpress is the opening of a dispute. In turn, the dispute is the correspondence between the representatives of the site and the buyer who is unhappy with the purchase. It is in the dispute that the issue of refunding or replacing a thing is decided.
In what cases can a dispute be opened?
An appeal to Aliexpress can be filed in a number of cases:
- The goods did not arrive. The promised period has already expired, but the goods have not reached the addressee. There are times when the seller can increase the delivery time. However, the buyer must be warned about this. This may be due to problems at the customs or postal service.
- The product does not meet the parameters specified by the seller. It can be both technical specifications and the size of a thing. The same applies to the shade of clothing, style and design of the fabric.
- The product came inoperative. A cracked phone screen, a torn jacket or broken glass - all this may be the reason why the buyer decided that he needed an appeal on Aliexpress. How to do this is described below.
How to appeal on Aliexpress
To open a dispute on the Aliexpress website, you need to go to the page with the ordered goods and click on the "open dispute" button. The system immediately redirects the user to the page of this order.
The buyer is invited to answer a number of questions in the questionnaire. First of all, you must specify whether the goods arrived or not. It should be noted that comments on what exactly happened with the product will have to be written in English. Online translators do a great job of this.
After an appeal is sent to Aliexpress, the administration gives time for the customer and the seller to agree among themselves. If this does not happen, then the button "aggravate the dispute" appears. Pressing it means that an agreement could not be reached.
Evidence in dispute
In order for the appeal to be decided in favor of the buyer, he needs to provide evidence. If the goods have not yet reached, then make sure that they are not being monitored and the seller cannot prove the opposite.
In the event that the goods came with a marriage, you should shoot it on video. By the way, those who often order something on this site recommend filming the camera when the parcel is opened in the mail. This helps to prove that the product came in this condition, and was not broken by the buyer.
The same should be done if the product does not match the seller’s description. It is advisable to make a video of high quality, so that it can be seen what exactly is wrong with the goods. Although in some cases a photo is enough. For example, if the dress is torn or the glass of the watch is cracked.
Closing dispute on Aliexpress
What to do if it was possible to negotiate a refund with the seller? There is a “cancel dispute” button for this. However, do not click on it if the money has not yet been returned! It should be remembered that you cannot open a dispute twice on the same order.
It should also be remembered that it is impossible to close a deal before the buyer has ascertained the quality of the goods. Otherwise, you can appeal it only for fifteen days. Therefore, before closing a deal, you should check the quality of the purchased item.