Low-cost airlines have long won their loyal customer in Europe and other countries of the world. There are not so many low-cost carriers in Russia, so the choice facing the passengers is small. The most famous company today is the Pobeda company, whose flights in many directions are sold at ridiculous prices. Most customers of this carrier know that it is a subsidiary of Aeroflot, and therefore expects a high level of service on board, not taking into account the fact that the company is a regular low-cost airline with all its typical characteristics. And the main distinguishing feature of all budgetary enterprises, including Victory, is irrevocable tickets. They will be discussed in our today's article. We will try to find out if it is possible to get money for an unused flight and in what situations there will be no problems with returning tickets.
Brief description of low-cost airlines
In order to understand the attitude of Pobeda Airlines towards ticket return, you need to find out what a typical low-cost airline is. In recent years, this name has already ceased to be so intimidating for the Russian ear, however, most passengers still do not understand what exactly lies behind this wording.
Airlines that offer the most low-cost class of air transportation are traditionally referred to low-cost airlines. Tickets for such flights cost literally a penny. If we are talking about European companies, then they sometimes cost several dollars. And in the case of tickets of the Pobeda airline, the cost often does not exceed one thousand rubles.
Naturally, such prices are very attractive to customers, but do not forget, due to which the company allows itself to carry out such low-cost flights. The fact is that for any additional services low-costers take extra money. Passengers will have to pay for baggage, hand luggage, meals on board and many other nuances that make the flight comfortable.
If you buy tickets for a low-cost flight, then be prepared to put up with some inconvenience or pay significant amounts for your comfort.
Meet the “Victory”
Flights "Victory" are in great demand among our compatriots, because they are considered the most cost-effective among all others offered by other air carriers. This company exists for only four years, and therefore is rightfully called the youngest in Russia.
Most of its flights "Victory" operates from Vnukovo airport, but in addition to it, departures come from forty settlements of Russia and Europe. To date, the carrier has mastered sixty-seven different directions and is among the ten Russian leaders in air transportation.
The air fleet of the company consists mainly of Boeings, there are twelve liners. This year it is planned to increase the number of aircraft to forty, which will simultaneously expand the geography of flights.
It is interesting that the air carrier is among the five most punctual in our country, so the return of Victory tickets through its fault is extremely rare.
Flights: main features
If you plan to fly on a flight of this carrier, then keep in mind that from the very foundation of the company until the winter of last year, returning tickets for Pobeda aircraft was impossible. All travel documents purchased at the box office or on the site were deemed irrevocable.
However, already within a year, passengers can carry out this operation with some penalties. We will talk about them a little later. Despite this, returning tickets is quite problematic in many cases. Especially when it comes to voluntary return, made at the request of the passenger without any special reason.
Therefore, in order not to encounter problems with returning tickets to Pobeda, be very careful when purchasing them. Be sure to read all the rules of the company, check the date and passport data of passengers. In the event of an error, returning the ticket or making changes to it will not be easy and quite expensive.
Return ticket: refund the full price
Since most of the travel documents of this company are irrevocable, it is extremely difficult to return them. The most profitable option for a passenger is a forced ticket return. In this case, “Victory” will act as the guilty party and return the full cost of the travel document to customers.
In order to understand what situation falls into this category, the passenger needs to be extremely careful. The forced return of tickets is described in detail in the Victory rules, so this document should be examined by each passenger. You can refuse a flight with a full refund of the money paid in the following cases:
- Flight cancellation. If the air carrier refuses to fulfill its duties and removes the flight from the route, then it will refund the full cost of the burned ticket.
- Departure delay for more than four hours. Regular customers say that such situations happen infrequently. However, if such an incident did occur, then passengers have the right to refuse the flight with a full refund of the ticket until the registration is complete.
- Change of route. There may be situations when the carrier, at its discretion, changes the entire route or connecting points. The passenger may not be satisfied with such an option for the flight, and he will hand over the tickets to Victory.
- Lack of free seats on the plane. If passengers were removed from a previous flight, they may be on your flight. Therefore, someone does not have enough seats in the airliner. In this case, the passenger has two options: to abandon the flight altogether or wait for the next flight.
- Delayed passengers and being late for check-in or boarding the plane due to the fault of the carrier. Sometimes employees conduct unnecessarily thorough searches and people simply do not have time for the flight. In this case, the company's fault is obvious, which means that the money will be returned in full.
- Illness or death of a passenger or members of his family. This case also falls into the category of forced returns. This means that the cost of tickets will be fully refunded if the passenger is able to confirm the reason for the delivery of the travel document with a medical certificate issued on the same day.
Keep in mind that the forced return of Victory tickets with full compensation of their cost can be issued only before the end of the flight check-in.
How to issue tickets by the airline’s fault?
If you decide to refuse a flight already at the airport, then before the end of registration, you must contact the ticket office of the air carrier with the itinerary receipt and passport. The ticket will be accepted at your place, about which the Victory staff will issue the corresponding paper.
In cases where the company informs the client in advance about changes in the route or the departure departure by e-mail or phone call, then you can refuse a ticket by any of the listed methods.
Documents required for a refund
When completing the delivery of the Victory travel document, passengers must provide a certain package of papers. First of all, a ticket refund notification is filled out, in which you must indicate your details, reasons for refusing to depart, details for transferring money. Moreover, it should be borne in mind that each passenger must write a notification for their ticket.Paper can be handed over to company employees at the cash desk or sent to an email address.
You will also need a passport (original or scanned copy), itinerary receipt and medical certificates (if cancellation occurred due to illness).
Money Return Methods
Regardless of whether the return of “Victory” tickets purchased through the Internet or in any other way is made out, the passenger has several options for returning his money.
If the cash desk of the company has enough cash, then it is possible to get money right on the spot. This method is considered the fastest and easiest.
In cases where such an option is not possible, money will be returned to the passenger by wire transfer. They will be transferred to a bank card or returned to the indicated electronic wallet.
Usually wire transfer is carried out within one month. Most often, this period is limited to two weeks.
Voluntary refusal of a flight
The most difficult situation is with the return of tickets on their own initiative. In this case, the airline does not bear any responsibility, and the passenger will be able to get his money only after paying the fine.
At Victory, he is two thousand rubles, and this is precisely the main problem. After all, often the cost of a ticket is less than this amount, which means that trying to get your money back for it by paying a fine is a pointless exercise. Even in situations where your travel document was more expensive than the established amount of penalties, minus their refund amount will be small. Therefore, the voluntary return of tickets cannot be considered a profitable operation.
Draw conclusions
Of course, Pobeda airline tickets are cheap and extremely tempting, but before buying them you should weigh the pros and cons several times. Only if you are completely sure that nothing will stop you from flying out on the appointed day and time, is it worth buying tickets for low-cost flights. Otherwise, you simply lose your money.
