On the eve of the New Year holidays, our compatriots went to different parts of the world to celebrate the celebration away from snowdrifts and snowfalls. Everyone who planned a small winter vacation, most likely, prepared for them in advance: choose a country, look at the tour and look for the most profitable plane tickets. Sometimes circumstances develop in such a way that even the most carefully thought-out trip breaks down, and then travelers are faced with an acute question of compensation. And if returning the money spent on the tour is quite simple, then making the return of air tickets causes most of our compatriots serious difficulties. Moreover, today we purchase tickets via the Internet, and therefore are lost when it is necessary to resolve issues with compensation. Today we will consider the topic of returning UTair tickets. This carrier is one of the largest, and therefore many of our compatriots prefer to use its services.
Brief description of the company
Tickets for UTair aircraft are sold not only on the carrier’s website, but also on all Internet sites specializing in intermediary services. And this means that our compatriots prefer this company even with a wide selection of other options.
UTair Airlines forms the largest holding in the country, as it has a large number of subsidiaries in different cities of Russia. In addition to the fleet of aircraft, it boasts the most powerful helicopter fleet and is in fourth place in passenger turnover. If you believe the information, then UTair has managed to transport almost nine million passengers per year.
Employees of the company believe that this year the airline has turned fifty years old. After all, it was formed in Soviet times in connection with the exploration and development of natural deposits in Western Siberia. During this period, there was an acute need for civil aviation, which UTair began to develop.
However, it should be borne in mind that the carrier got its current name and logo about fifteen years ago. Today is another rebranding of the company. He will touch on the colors, font and logo. All airliners will also be repainted, and the crew’s uniform will change. It is planned to complete this process no earlier than the end of next year.
One of the reasons for the popularity and demand for UTair tickets is their cost. It is interesting that in the electronic version for the first time in Russia it was this carrier that started selling them. Over the years, he has managed to develop a system of effective work with clients through online services that takes into account the interests of both parties and when returning UTair tickets. We will now move on to discussing this topic.
Once again about the electronic ticket
Regular customers of UTair are familiar with electronic tickets very well. The company was one of the first to offer and advertise this convenient service, first-hand finding out its pros and cons. Today, this system is used by absolutely all major airlines in the world.
Travelers who often fly by plane see only the benefits of acquiring electronic tickets over the Internet. They can talk about them for hours, listing the following advantages:
- convenience and speed of design;
- simple payment system;
- the opportunity to get on a flight only with an identity document;
- time saving;
- exception of situations with theft, loss or damage of a ticket.
Even the number of advantages that we have just listed is enough to understand why, after the introduction of the service with access to electronic ticketing, UTair quickly overtook its competitors and significantly increased passenger traffic.
In addition, it should be borne in mind that the ticket in electronic form is an official document by which you can report to the accounting departments of different enterprises.
How to book a UTair ticket: two main ways
So, you decided to fly on vacation or business trip with this carrier. At the time of the decision, you are faced with the question of ticket booking options. UTair offers its customers two ways:
- at the box office and at the offices of the carrier;
- on the site using the Internet.
In the first case, you will have to go to the office and there already solve all the issues with the choice of route, departure time and cost of the flight. However, keep in mind that with this approach, the price of UTair tickets will be slightly higher than indicated on the Internet. At the checkout you will be charged a mandatory registration fee, in addition, you will not be able to track the best price. A regular paper ticket purchased at the box office deprives the customer of a number of advantages. Therefore, we would like to talk about the second option mentioned in this section in more detail and in detail.
We reserve tickets online: advantages and features
So, let’s first of all consider a number of advantages provided by booking flight tickets directly on the UTair airline’s website. Of course, for many they are obvious, but it would be useful to list them again:
- the opportunity to buy a ticket at any time of the day or night;
- several convenient payment methods;
- low ticket price;
- the choice of the most convenient and inexpensive route;
- receiving a route receipt instantly to an email address;
- online check-in for the flight.
In addition to all of the above, it is worth considering that the return of a UTair ticket purchased through the Internet occurs in the same mode. That is, you will not need to go to the office, write several applications and go through several instances. The return of the spent funds is carried out in the same way that the payment was made.
One of the features of purchasing tickets through the UTair website is that passengers are given the opportunity to make a reservation without payment. This is called “pre-booking” and can be made in many ways. The most common is access to the carrier’s website, you can also use the services of communication salons (Euroset, Svyaznoy) or some ATMs that are partners of the airline.
On average, pre-reservation is maintained throughout the day. If you do not pay for the tickets within the specified period, the reservation will be canceled. Do not forget about some of the restrictions that exist in this type of ticket booking. We will also tell about them:
- in case of booking a flight, which should depart in about a day, you will only be able to pay by credit card;
- if you are interested in a plane departing in less than an hour and a half, then the reservation will be unavailable;
- Before paying for your reservation, only details for this procedure and flight information will be sent to your email address.
Please note that after the transaction is completed, UTair will immediately send you a link to the itinerary receipt. If this did not happen one day after the transaction, then you should dial the UTair airline hotline number. Its employees work twenty-four hours a day and will be able to help you solve almost any problems in the blink of an eye.
How to change the UTair ticket?
Sometimes passengers are faced with situations where circumstances suddenly change and you have to somehow adapt to them, changing the dates of departure on vacation. The airline allows you to do this at virtually any rate.However, note that some fares only provide for an exchange for more expensive tickets. All these nuances can be clarified at the stage of booking, carefully looking at your tariff.
So what needs to be done to change the departure date? The ticket exchange scheme (namely, this happens when you make changes to the “date” column) looks pretty simple. You only need to go to the company's website and find your order in the "My Orders" section. Here you must mark all the tickets in which you want to make changes and confirm them.
For each ticket, UTair will take a fine of two hundred rubles. If your tariff provides for an exchange with a surcharge, then it will be added to the penalty. Moreover, you will have to pay in the same way as before.
After all the manipulations, modified route receipts will come to your email address. Be sure to check them to prevent another mistake.
Change of passport data of a passenger or route
If you need to change the date, but other data on the ticket, then you will not be able to do this through the site. Since such changes belong to a different category, the passenger must personally come to the UTair office or to the ticket office. You must have an identification document and a route receipt with you.
All fines and surcharges in this case will be charged in cash. This fact must also be taken into account when setting out to solve your ticket problem.
Ticket refund: possible or not
Before going into long and lengthy explanations about the features of this procedure, we’ll immediately say that it is possible to hand over a UTair ticket. It is important to understand that such a situation may arise, and to select the appropriate fares for your trip. Then, on the way to a refund, you will not encounter any problems.
The airline is subject to the general rules adopted in Russia, and they indicate that the carrier has the right to sell tariffs that do not provide for a refund. Moreover, they are usually among the cheapest and are therefore very popular. However, in the event of unforeseen situations, you will not be able to receive compensation for broken holidays.
If we are talking about UTair, returning tickets without problems is possible at two types of fares:
- "Business";
- "Flexible. Economy ".
Other rates include some restrictions on refunds. Also note that UTair has irrevocable tickets. But we will talk about them a little later.
Application for a return: general information
Once you understand that the flight will not take place, you should immediately take care of the preparation of the application for a refund. At the choice of the passenger, this can be done at the box office or directly on the site.
In the first case, you will need to bring your passport and printed electronic ticket. You can come to any cash desk located near your home.
If it is more convenient for you to resolve all issues without leaving your home, then create a request for a refund directly on the carrier’s website. Since the database stores all the data about your flight, you will not have to enter any additional information.
Keep in mind that a ticket will be charged for returning a ticket from a passenger, and the fee for issuing a route receipt will never be refunded. Usually it does not exceed two hundred rubles.
Money is returned to the client usually not earlier than twenty days after the confirmation of the application. Therefore, do not expect to see them on your account two to three days after resolving all documentary issues.
Features of the process of returning funds via the Internet
If you decide to fill out all the nuances on the carrier’s website, then you should consider several features of this process. First of all, find your order by booking number in the "My Orders" section. Then you need to make a return and make a mark opposite the name of each of the passengers.In the corner of the screen you will see the section "Application for return", you must enter it and press the enter button.
After all that has been done, you should wait for the link that will come to your email address. Keep in mind that the sent link must be activated. Without this, the procedure is considered incomplete. The link is valid for 24 hours, after it burns out, and the refund will be canceled. In this case, if you do not fly, then you will not be able to return your money.
We recommend that passengers check all data and details very carefully so that the money goes to your account. Otherwise, the company will not be held liable for errors made, and banks will not always cancel erroneous payments.
Penalty on Return
Having handed over the tickets, be ready to part with a part of the spent funds. The airline will deduct two thousand rubles from passengers if you manage to return the travel document more than a day before departure.
If less than twenty-four hours remain before the proposed trip, the fine will increase to three thousand rubles.
Those who used award miles when making a ticket need to know that a refund does not mean the return of bonuses spent. They burn out after activating the return link.
Please note that some premium rates do not offer compensation. These include, for example, “Standard. Economy W ". This nuance must also be taken into account when issuing a travel document.
Non-refundable fares: how to return a ticket
UTair has two tariffs that are considered irrevocable:
- "Standard. Economy ";
- “Light. Economy ".
Having become the owner of a ticket of this category, be prepared for the fact that it will be very difficult to return money for it in case of refusal. The law provides for several exceptions to the general rules.
The first and most important is the return of a UTair ticket due to illness. In this case, both the illness of the passenger and his family members flying with him are taken into account. You can return a non-refundable ticket only in person at the box office of the company. If you do this due to illness, then you must provide the carrier with a medical certificate confirming your condition at the time of departure. Those who handed over tickets due to illness of relatives need to add a document confirming kinship to the medical certificate.
Also, for a non-refundable rate, money will be returned to you if one of the family members or immediate relatives suddenly died. In such cases, the passenger must provide the original death certificate.
Wines of the airline: how to return a ticket and money
What to do if UTair flights are canceled due to the fault of the air carrier? Will the money spent on the purchase of a travel document be returned? In this regard, the state took care of passengers and obliged all airlines to make a return without penalties.
If for any reason the airline canceled the flight or delayed it for more than three hours, then passengers can return the tickets and receive full compensation for them. It is noteworthy that in this situation, you do not need to wait twenty days for the money to be deposited into your bank account. Returns are made at the box office of the carrier immediately or within four hours from the submission of the application.
Some useful tips for passengers
In conclusion, we would like to give travelers a few recommendations that will help them in resolving issues with returning tickets. So, always carefully study the fares and keep in mind that non-refundable tickets can turn into a serious problem for you and a loss of money.
If you become ill, be sure to consult a doctor in order to return the funds spent on the purchase of travel documents in the future, enclosing a certificate.
If you have at least the slightest doubt about whether your flight will take place, then do not save - without regret, refuse the irrevocable fare.
Do not expect that the money will return to you faster than the prescribed twenty days. Remember that the refund is carried out in the same way as previously paid.
And keep in mind that ticket delivery is an irreversible process. If in the future you change your mind or circumstances again favor the flight, then you will have to re-arrange travel documents.