Probably, in the life of many people there were incidents on the way, because no one is safe from unforeseen circumstances. But this is not at all a reason to spend all your time at home, refusing to travel, because you can find a way out of any situation, even if you did not manage to get into the compartment at the departure station, because you just arrived late or even lost a ticket. It is important to know what to do if you are late for a train.
What to do if you have tickets, but transport is on the way
If a person was not able to plan his time correctly, he did not hear the alarm clock and overslept, got into a traffic jam or could not arrive at the time indicated on the ticket due to illness, it is extremely important not to panic. You should not trade for sentimentality - evaluate the situation and without fail, ask for help from the Russian Railways.
You can always return the money or reschedule the trip.
Scheme of actions if you were late for the train for personal reasons
A train that left without you is not a tragedy, as there are several solutions to the problem:
- Contact the ticket office of the train station to refund the money paid for the ticket.
- Exchange a ticket for another train at the ticket office and go to your destination after a few hours or another day.
- Focus and think about what to do if you are late for the train because of your fault. Study the scheme of train stops, its departure time from other stations and take a taxi.
Catch up with the train at the nearest stations by car, just don’t try to get your route through the metropolis, otherwise you risk stopping in traffic and not having time again.
What to do if I didn’t catch a train along the route and stayed on the platform
In this situation, immediately go to the station, try to contact the head of the train and notify him of the incident. Employees of Russian Railways will collect your things left in the car and put them in a storage room at the stop at which you ask. It’s just that you will have to go further on your own, therefore it is not recommended to go onto the platform without money and documents.
Compensation of money for a ticket: how to get it
Unlike an airplane, you can always board a car until the train leaves, without first registering, but what if you are late for the train and want to return the money spent? Then it’s worthwhile to clarify the deadlines for contacting the cashier. This is done:
- no later than 12 hours if the train follows the territory of Russia;
- no later than 3 hours - for overseas trips.
If you missed the train, what to do with tickets, to whom and where to return them? First of all, it should be understood that the refund is carried out minus the cost of the commission fee and reserved seat (rental space in the car). Often this is 75% of the amount previously paid for the ticket.
Just fill out the special forms issued by the employees of the railway station / station, indicating all the necessary data. Further it remains to expect compensation. It is important to have an identification document with you, for example, a passport.
But what if you are late for the Russian Railways train due to an accident or illness? In this situation, for 3 days you need to submit the relevant supporting documents and get a ticket for another train at no extra charge. Part of the money will have to be paid only for a berth.Also, with the permission of the station manager, it is possible to compensate for the cost of the ticket, minus the price of a reserved seat.
How to apply for a train ticket refund
If, for any reason, the passenger wishes or is forced to return the ticket to the ticket office, then he has the following rights:
- Get compensation in the amount of 100% for the fare, if you apply no later than a day before departure.
- Get 90% of the amount spent on the ticket if you apply 6 hours before the departure of the train.
- Get 75% if you arrive at the checkout less than 6 hours before departure.
It is important to consider - the amount will be slightly less, since the return of the fee is not carried out in accordance with applicable laws.
It is also worth knowing what to do if you are late for a train due to the delay of another train. In this case, the ticket is fully valid and must be reissued. If the passenger decides to refuse further travel, then he has the right to receive compensation for the ticket and various fees in full.
In addition, there is one important point - the fare consists of the price of the ticket, as well as the cost of accommodation in the reserved seat or in seats. If a passenger purchased a ticket with a seat on the reserved seat only, then the ticket price will be returned to him without the cost of a reserved seat, and if these were seats, then the money will not be returned.
Also, the help desk is always ready to answer questions about what to do if you missed the train, lost your ticket or decided to refuse the trip. Do not be afraid to turn to them for help in any life situations. Moreover, do not take your lateness as something tragic. Imagine this is a fun start to travel and relaxation.