QIWI electronic service is one of the most popular payment systems not only in Russia. It has a convenient interface and wide functionality. In addition, there is always the opportunity to take advantage of a wide network of terminals. They are located in mobile phone stores, in shopping centers.
Sometimes users of the system are faced with the fact that money does not come to the Qiwi Wallet.
This is not a reason to panic. Your money is not lost. Let's figure out what needs to be done in this case.
Human factor
You need to know that from the moment of payment, money comes to the Qiwi Wallet in just a few minutes. Delays of one to three business days are possible during technical work on the server.
If you used a payment terminal to replenish your wallet, be sure to save the check. He must stay with you until you are sure that the money has arrived in your account.
So, if money does not come to Kiwi, we check the correctness of the indicated wallet number.
This reason is the most common. The usual inattention, despite the fact that the user is asked several times to check the data when depositing money. You can, of course, try to call the wrong number and ask for a refund. Options for the development of events in this case, you can imagine for yourself.
Therefore, we go to the official website of the Qiwi payment service. In the lower right corner we see the phone number on which we are contacting. Prepare a check, it will be needed when talking with the operator.
Payment services are offered by various companies. If you used the services of intermediaries and did not send money to Qiwi, what should you do? Check with the intermediary operator if the payment has passed. After confirming that everything is in order, contact the Kiwi operator.
Technology is also a factor.
One of the most popular ways to replenish a wallet - through a terminal - can fail due to a technical malfunction. Try not to use the machine if it does not issue a check. A check is your guarantee that if money does not come to Kiwi, then they will not be lost.
If there is a problem in the terminal, contact technical support. Her phone number is on the check. The terminal service will check your operation and conduct the transfer.
If you like the internet
The second popular way to replenish the wallet is through the official website of the payment system itself.
Please note: if a wallet has not been used for a long time, it may be blocked. In this case, too, money does not come to Qiwi.
Go to the "Help" option. Further - “Contact support” - “On what issue help is needed” - “Security service” - “Unlock wallet”.
After filling out the form that opens, the answer will be sent to your email.
In case of an erroneous payment, select "QIWI Terminals" in the menu "For what issue help is needed". Press the button on the availability of the receipt. You will be answered at your email address or called back. If possible, attach a scan of the passport, check.
QIWI payment service is a reliable company with a good reputation. Support professionals will help to correct the annoying mistake and give advice on any issue.