Each buyer at least once in his life faced the purchase of a low-quality pair of shoes. Unfortunately, but most consumers find marriage after the purchase of a new thing or during its operation. Shoes may come loose or tear at the most inopportune moment. But what should a person do in this case? Where to go? What is the warranty period for shoes established by law? You will learn the answers to these questions from this article.
What the buyer needs to know
So, buying new shoes in the store, each buyer hopes that he will wear it for a long time, and he will be comfortable and comfortable in it. However, very often such unpleasant situations occur when the purchased new thing turns out to be defective. For example, the sole has slipped off the shoe or the heel has come off, or the new shoes, due to the crookedly overdue seams, rub their feet very hard and it is simply impossible to wear them. What should the buyer do in such a situation? First of all, the latter needs to go to the store and ask to exchange the goods for another of appropriate quality or return the money. As a rule, sellers do not argue with buyers and return funds to them for defective shoes.
Nevertheless, it also happens when the owner of the outlet simply refuses to take the shoes back because he does not see any kind of marriage on them. In this case, an examination is necessary.
According to law
The warranty period for shoes depends not only on the material from which it is made, but also on the time of year (seasonality) in which it should be used. These rules are determined by GOST.
Each type of shoe has a specific warranty period:
- from artificial leather - from 30 and even up to eighty days;
- only 30 days of warranty are given for children;
- sports shoes (sneakers and sneakers) - only 60 days;
- for winter assortment of shoes a guarantee is provided from 30 days to 90 days.
The specified standards need to be known to all buyers.
However, in practice, the warranty period for shoes that citizens purchase in stores is only thirty days. Is this lawful? In this case, the answer will be yes.
How is it calculated
The buyer can make demands on the seller or manufacturer of the shoes if a defect is found on the purchased new thing. This must be done during the warranty period. As mentioned earlier, this time period is thirty days. It is this guarantee for shoes that sellers in our country give. There is nothing illegal about it.
The warranty period for shoes will be calculated only from the moment a specific season sets in. It is clear that winter boots purchased in the summer will be used only during the onset of cold weather. Each region has its own dates for the start of a season for the operation of certain shoes. To clarify this information, you can call the local Rospotrebnadzor. All consumers need to know about this.
However, when it comes to sports, home or office shoes, then the guarantee for it starts to be calculated from the moment of purchase. Here, such a factor as seasonality will not play a role. This also needs to be considered.
To the above
Is it possible to return shoes after the warranty period? This is a very interesting question, which is often asked by many buyers. So, according to the current legislation, it is possible to return the shoes after the expiration of the guarantee, if the manufacturer did not initially set this period.It is in such a situation that a citizen can try to return low-quality goods back.
However, there are some nuances. For example, it will be possible to return low-quality goods only in that period of time that is established by law. Currently, this period is two years from the date of purchase of low-quality goods. Moreover, in order to get back their money for defective shoes, the buyer will need to prove the fact that at the time of purchasing the new thing, it already had a defect. And for this it is necessary to conduct a certain examination.
However, in practice this is extremely rare. Moreover, buyers themselves will not go to return the goods (even if of poor quality), after such an amount of time.
Currently, sellers most often give a warranty period for shoes thirty days. You also need to know about this.
Return quality shoes back to the store
Very often it happens that after purchasing a new thing, the buyer realizes that it does not fit his wardrobe or just do not like it. What to do in this case? In such a situation, bought new shoes can be taken back to the store and returned to the seller without explanation. For this, the consumer has two weeks.
Nevertheless, if the latter already walked in shoes along the street, then it will be possible to return it only if a marriage is found. This should not be forgotten. The warranty period for shoes under the law should be at least thirty days. This time is usually enough to check the new thing for durability. Therefore, if before the expiration of the specified time a serious defect appeared on the shoe (for example, the sole cracked in half or the heel came off), then the consumer can take it back to the store. This is his legal right.
If the shoes are defective
The buyer can return the defective goods back to the seller. This must be done before the expiration of the warranty period, if it was originally installed.
To do this, the buyer must contact the store where he purchased low-quality shoes. As a rule, sellers offer to resolve the issue on the spot and immediately return money for defective goods. Or they suggest replacing low-quality shoes with another. By law, this is perfectly acceptable.
The main thing is to observe the warranty period for the return of shoes. As mentioned earlier, it cannot be less than that established by GOST.
For information
Currently, many citizens want to save their money and very often buy certain seasonal shoes at a great discount. For example, if you buy winter boots in the summer, then they can cost several times cheaper than in late autumn.
Nevertheless, not everyone knows that winter shoes are that seasonal product, the guarantee for which only starts when a certain time of year comes. This is a very important rule.
Many citizens think that the warranty period for winter shoes is thirty days from the date of purchase. Of course, if November has already come and the street is cold and snowing. Nevertheless, if a citizen bought winter boots in September, then the guarantee for them will begin to apply only with the onset of the winter season. This must not be forgotten.
And here it is necessary to add that the warranty period for winter shoes according to the law is even from thirty to ninety days. Therefore, if the seller says that the purchased goods, if a defect is found, can only be returned within two weeks, it must be pointed out to him in violation of the law.
Conclusion
Here I would like to say that if the buyer is sure that his rights were violated by the seller, then he needs to file a complaint with the Federal Service for Supervision of Consumer Rights Protection and Human Welfare and even to the court. But this must be done after the owner of the store turned out to take back the defective goods.
According to the provisions of the Law "On Protection of Consumer Rights", the warranty period for shoes starts from the moment a certain season sets in, which is set by each region individually, depending on its climatic conditions. This rule must be remembered.
In almost all situations, the law protects the interests of buyers. Therefore, sellers try not to argue with their customers, and when contacting the latter with a request to exchange goods for another or return funds, they try to do this within the time limits established by legal norms.
Once again, it is necessary to clarify that the warranty period for winter shoes cannot be less than 30 days. This period begins to be calculated only from the onset of the season.