Pension Fund Complaint: Writing Sample

The Pension Fund is an independent financial entity, the main purpose of which is the calculation of pension payments to citizens of the country who have reached a certain age. The fund's functions also include monitoring how timely employers make contributions.

If during the interaction with the pension fund any violations were discovered, especially those resulting in financial losses, it is necessary to protect your interests by contacting higher authorities.

A sample complaint to the pension fund will be presented in the article.

Reasons for handling

Most of the complaints are aimed at the legality and legitimacy of the fund’s actions regarding the calculation of pension savings. You can also use the sample complaint against a pension fund employee to write it correctly in the following cases:

1. They want to receive payment from the client for additional services that should be provided at a state institution for free. These actions can be regarded as corruption.
2. The client was refused to correct errors made when filling out documents and forms.
3. The application drawn up in the fund was registered incorrectly, in violation of the deadlines provided by law. Refusal to register an application without good reason is also unlawful.
4. Documents provided by a citizen were not accepted by the fund.
5. The service was provided by the fund in violation of the statutory deadlines.
6. The employee of the pension fund requires the transfer of documents that are not included in the list of standard for the provision of a particular service.

Samples of complaints about fines imposed by the pension fund, penalties, incorrect calculation of insurance amounts, etc. are necessary for every citizen. It is important to remember that it is necessary to indicate the number of the pension policy in the complaint itself, which will speed up the process of its consideration.

What do you need to do first?

The very first thing that a citizen should do if he intends to file a complaint about the unlawful actions of the organization’s employees is to contact the regional branch of the fund. The complaint is filed in free form, which details the essence of the claim. Not everyone knows how to write a complaint to a pension fund. Samples for this exist.

Clarifications may be required in the body of the letter as to why a specific decision has been made with respect to the problem that raises doubts. This may be an explanation of the system for calculating pension savings, including allowances and legislative acts. A sample complaint to a pension fund will help everyone write a complaint.

But back to the story. This option is suitable for resolving minor problems that do not require contacting regulatory authorities. Such a complaint may also be written about the poor quality of service.

Higher authorities

A sample complaint about the decision of the pension fund or its inaction must be correctly drawn up if you decide to resort to outside help. So, you can file a complaint against PF to the following organizations:

1. Presidential Administration.
2. Court.
3. The prosecutor’s office.

If you are planning further filing of the statement of claim, then it is still worth starting with regional representative offices. A sample pension fund complaint is presented below.

Administration of the President

So where and how can I file a pension fund complaint? There are several options. The presidential administration is one of them. This is a great way to influence fund employees without legal aggravation of the conflict.This option will be effective if the abuse of authority or non-compliance with the law. Be sure to confirm the violation.

Possible ways of contact

You can file a complaint in the following ways:

1. Departure by mail. This is usually a notification letter. In addition to the complaint itself with a detailed description of the situation, it is necessary to indicate the employee’s violation and provide additional documents confirming this fact.
2. Through the official website of the Presidential Administration. There you can not only report violations, but also transmit information about cases of corruption. Be sure to fill out the following points when filing a complaint:

• Recipient of the electronic complaint.
• The way the applicant would like to receive a response to the complaint.
• Applicant details, including address of residence.
• The social status of the applicant.
• Subject of complaint.
• A detailed description of the essence of the claim.

In online mode, when submitting a complaint, you can attach files with additional documents confirming the violation. When a registered user submits a complaint through his personal account, he can use the option to track the stages of its consideration.

And what is a personal touch? It is carried out by authorized persons. You can make an appointment in one of the following ways:

• By telephone the Presidential Administration hotline.
• Through the site, in the section where the reception schedule for the next two months is located.
• Through the self-service terminal in the reception.

In the capital, the reception of citizens is carried out from 9:30 to 16:30 on weekdays. During the visit, you can draw up a written complaint and provide all the necessary documents. This can be done through the electronic reception. The terminals are in local government. You can find a complete list of all devices on the website of the presidential administration.

Court and prosecutor's office

If the actions of the employees of the pension fund turned into serious problems for the citizen (especially if there were financial losses), you can resort to such a measure as an appeal to the prosecutor. You can do this in the following ways:

1. By mail. By sending a notification letter, the receipt of which by the addressee will be able to trace the citizen by track number.
2. Personal appeal to the prosecutor. Advance recording is usually not required.
3. Each reception office of the prosecutor’s office has a special box for citizens. You can throw a written complaint into it. Documents are taken out every three days.

A sample complaint about a pension fund to the prosecutor’s office is easy to understand. If the prosecutor's office establishes the fact of a citizen's offense, a lawsuit will be filed on his behalf in court for further proceedings.

If it comes to trial?

As for the court, in order to draw up a claim in this case it is necessary to use qualified legal assistance. Turning to the court, you must provide the following package of documents:

1. Statement of claim.
2. Pre-trial claim (copy).
3. Pension certificate or any documents that can be considered evidence in court.
4. Appeals to other authorities (copies).

So, you now know how to write a claim. We examined the sample complaint to the pension fund in the most detail.