The feedback of the authorities with the population is one of the wonderful opportunities that a democratic society gives its citizens. Residents of the capital have a chance to directly report on their pain, share their suggestions, find out important information from the first person, turning to the mayor of the city. But how to write a letter to Sobyanin Sergey Semenovich? Muscovites have several ways to contact the city governor. We will analyze each of them in detail, presenting the necessary instructions to the reader. In addition, we will present examples of letters and a sample of electronic circulation to the popular official portal Mos.ru.
Do I need to write?
First of all, we suggest that you once again critically consider your question, an appeal to the city manager. Should I write a letter to Mayor Sobyanin? Does he have the power to solve your problem? Can the mayor give an exhaustive answer to the question or within the framework of the law can help you?
Very often, citizens send questions to the head of the city that he is not competent to resolve. Even if these are screams for help from desperate people. Often, appeals are sent to Sergei Semenovich, bypassing subordinate leaders who are able to deal with this problem. For example, if you want to complain that garbage is not removed in your yard on time, then it’s better to forward this complaint to the head of the management company — the problem will be solved much faster.
If you want to write a letter to Mayor Sobyanin, faced with violations of the Criminal, Civil, Family Code, it is unlikely that a representative of the executive state power will be able to help you. It is better to send a statement to law enforcement agencies, go to court to draw up a lawsuit.
A personal message to the mayor is a successful way to solve the problem only if S. S. Sobyanin has a legal opportunity to resolve it, if other methods have been powerless.
Contact options
Muscovites have several options to ask their mayor a question:
- Hotline call.
- Mail letter.
- Electronic appeal on the portal "Mos.ru".
Let's look at each of the ways.
Hot line
You can, of course, write a letter to the Mayor of Moscow Sobyanin. However, a much simpler way is to call the Hotline number. It is also more affordable - today almost every citizen has a mobile or home phone.
There are several ways to access:
- Official Hotline. These are seven sevens (777-77-77), before which do not forget to dial the area code (today it is a combination of "495"). The room is open every weekday from 8:00 to 20:00. On Saturday, calls are accepted until 17:00. Sunday, respectively, a day off. However, you can call the official reference number of the Moscow Government both at night and on weekends, holidays - only in this case you will be answered by an answering machine, and your appeal will be recorded in an audio file. Of course, at the other end of the wire will not be Sergei Semenovich. However, the operator will tell you in detail how to solve your problem.
- Direct telephone with the Government of Moscow. You can find the number in "Contacts", "Feedback" on the portal "Mos.ru". Operators are waiting for a call on weekdays from 9:00 to 16:00.
- Recently, the practice of SMS calls to the Moscow Government and personally to Mayor Sobyanin has also been launched. Citizens are invited to summarize their problem in a mobile message. The message should be sent to the short number 7877.
- Personal pager of Sergei Semenovich Sobyanin. The combination of numbers will be prompted by the same Mos.ru portal.By this number you can leave voice messages to the mayor around the clock. To consider your application, prepare an appeal: be sure to disclose your last name, first name and patronymic, briefly and informatively state the essence of the problem, and also list all the actions that have already been taken to solve it.
It can be seen from the above that there is no phone number by which you could personally contact Sergey Semenovich. Your questions will be considered by ordinary employees of the Moscow government. Only in rare cases is a personal response from the mayor given or a direct conversation with him organized. However, for the effective resolution of many issues, the assistance of operators and officials is sufficient.
Letter by mail
How to write a letter to Sobyanin? Of course, the traditional way is worth mentioning. The complaint, the problem, the proposal are stated on paper, sealed in an envelope.
Note that if you decide to write a letter to Sobyanin by mail, you can deliver your message both personally and by entrusting this business to the postal service. We will present these paths in detail:
- You are about to write a letter to Sobyanin. The address of the recipient on the envelope is written as follows: postcode 125032, Tverskaya street, 13, fifth entrance, room No. 103. Of course, this is not Sobyanin’s office, but a department where staff members sort letters from Muscovites.
- After you decide to write a letter to the Mayor of Moscow Sobyanin, the message can be delivered for greater reliability and personally. To do this, you must come with an envelope to the address: Tverskaya, 13. Contact office number 103. Be careful: calls are received only on weekdays from 8:00 to 17:00. Friday will be a shortened day - letters are accepted until 15:45. In this case, be prepared to fill out two applications. One copy should be left in the reception, and the second (with the registration mark issued by the employee) you take with you.
The term for consideration of your message in this case is 30 days.
Electronic appeal
But still, most citizens in our century are interested in how to write an email to Sobyanin. No wonder. Contacting via the form on the official website is the fastest and most convenient way out of all that is presented; it requires a minimum of effort from the addressee. The time limit for consideration is the same as for written messages. That is 30 calendar days. Your application must be registered within three days.
To leave a similar message to the mayor, you need to open the official portal of the Moscow Government Mos.ru in a browser. Then you go to the section "Feedback" - "Appeals to the structures of the executive branch." A standard form will open before you, in which you want to enter your appeal, proposal or question. The sample "How to write a letter to Sobyanin" we will certainly present below.
You will see that you will have a choice of two forms - for individuals and legal entities. You will need the first one (for individuals). We also note the special advantage of the electronic appeal to the mayor: files with the necessary information on the case can be attached to the message. It is allowed to leave up to 10 of such documents for one letter, each of which should "weigh" no more than 5 MB.
Electronic Requirements
We list the important requirements for the message, if not observed, the letter will not be considered by the Moscow Government:
- The appeal is written in an official business style, mean for emotional outbursts.
- The message should not contain obscene expressions, swearing, threats to the addressee or his opponent.
- When specifying the "About Sender" information, do not try to leave your nickname or false information about your identity. In this case, the letter will simply not be considered. The Moscow government has the right to this under Russian law. It provides government agencies with an opportunity to ignore anonymous letters.
- All appeals to power structures should be fixed by the signature of a citizen.Accordingly, if you send an email, then it is confirmed by your digital signature. You can issue it on the portal "State Services". Note that this procedure is paid today.
- The letter must be composed in accordance with the rules of spelling and punctuation. Otherwise, the recipient will not reveal the essence of the message or may misinterpret it.
- A capacious, concise, but at the same time information-rich narrative about the problem. The volume of the letter is limited to 4000 characters.
- The message should contain specific information (surnames, company names, addresses, dates, etc.) that will help find the culprit, understand your situation.
- If you decide to write a letter to Moscow Mayor Sergei Sobyanin, then the message should be addressed specifically to him, and not to the Moscow Government in general.
Appeal plan
How to write a letter to Sobyanin? We advise you to adhere to generally accepted business standards. To do this, we suggest compiling your appeal in accordance with the plan presented below:
- In the upper right corner, provide information about yourself: full name, address, contact phone number, electronic mail box.
- Pointing from whom, write down to whom you are sending your appeal. For example: "Sobyanin Sergei Semenovich, mayor of Moscow."
- Start with a brief summary of your problem - put its essence in the first paragraph.
- Devote the second paragraph to a more detailed narrative with all the details that are important to understanding.
- The third paragraph should be the evidence base. It is important to list the facts, documents, legislative acts on the basis of which you prove your case, promote your point of view.
- The next paragraph is a listing of organizations, companies, officials, government agencies, where you have already addressed your question, problem and did not find a comprehensive answer or a solution that suits you.
- Indicate with a list of actions that you expect specifically from Sergei Semenovich.
Instructions and sample letters
Let's take a closer look at how to write a letter to Sergei Sobyanin on the official Mos.ru portal:
- Open the portal home page in a browser.
- Click on Feedback.
- Scroll to "Appeals to the Executive Moscow Authorities".
- Wedge on "Direct appeal."
- The standard "Electronic Reception" form will open.
- Put a dot on “For individuals”.
- Select a recipient. If you want to write a letter to the Mayor of Moscow Sobyanin in electronic form, then stop at the item "City Government".
- In separate lines write down your last name, first name and, if available, middle name.
- Next, indicate where you live. Note that this is not a required but desired item. The form suggests indicating the city, administrative district, street, house, building, building, apartment, zip code. The answer to your appeal may come in the mailbox.
- Be sure to write down the contact phone number, email address. As practice shows, the answer is most often sent to the applicant by email.
- Much attention is paid to the column "The essence of the issue. Here you need to concisely outline your problem. For example: "A hotel complex is operating illegally in my house."
- Next, fill out the "Content of the appeal." Here you can describe the problem in more detail, reveal all its important details. For example: “In the residential building at 1 Novaya St., the Intourist hotel complex was opened on floors 1-3. This violates legislative acts No. 1111, Federal Law No. 00, Government Resolution No. 12334. I, like 30 other residents of this house (signatures and contacts are present in the attached document), against such a neighborhood: we are worried about noise, drunken guests, loud music, poor sanitation, hostel staff disrespectful attitude. I ask you to launch a comprehensive check of Intourist regarding the legality of its activities. "
- The next paragraph is devoted to the list of power structures where the addressee addressed. In our case, the hotel may indicate the precinct, management company, department of Rospotrebnadzor, etc.
- By clicking on "Add file", you can attach the necessary documents, recordings of conversations, photos and videos from the scene to the appeal.
- Check the box next to "Consent to the processing of personal data" (without this, the appeal cannot be sent).
- Enter characters with captcha.
- Before sending, you can check how the appeal is made by clicking on "Preview".
What is the mayor asking?
Should I write a letter to Sergei Semenovich Sobyanin? Let's look at examples of open letters to the mayor to find out what citizens are not shy about asking the Moscow mayor:
- The ability to prescribe free drugs for serious illnesses.
- Round-the-clock sale of alcohol in certain stores, which is prohibited by law.
- Technical design of stops, transfer points. Proposals for their more convenient conversion for citizens.
- Utility problems: broken garbage chute, incomprehensible numbers in the utility bills receipt, undeveloped playgrounds, lack of walking paths, etc.
- Concerns about the illegal residence in the neighborhood of immigrants from the former Soviet republics, their behavior - noise, loud music at the wrong time, unhygienic conditions.
- Requests to ban certain signs, monuments, advertising, events and art objects in the city, which conflict with the moral convictions and views of the addressee.
- Appeals to help single elderly people, veterans of the Great Patriotic War.
- Proposals for the organization of rental rowing boats in the water channels of Moscow.
- Please contribute to the advancement in line at the kindergarten.
- The offer to give a kitten as a gift for the position of the main mousetrap of the city hall.
Alternative methods
We have figured out how to write a letter to Sobyanin, through the Mos.ru portal, which is usual in an envelope, SMS. If you are not satisfied with these methods, then we can provide alternative treatment options:
- Personal reception of citizens by the Government of Moscow. Of course, the mayor himself will not listen to you. But a competent employee with proper experience working with complaints. Reception is held at the address: Voznesensky Lane, building 21. The schedule is individual for each day of the week: Mondays - 8: 00-17: 00, Tuesdays - 11: 00-20: 00, Wednesdays - 8: 00-17: 00. Lunch these days - 12: 00-13: 00. Thursdays - 13: 00-17: 00. Fridays - 8: 00-12: 00. You can also get an appointment on the second Saturday of the month - 8: 00-12: 00.
- Open letter. Some sites provide on their pages the opportunity to leave an open appeal to a particular official, official, city governor or even the President of Russia. How to write a letter to Sobyanin here? Go to the portal, fill out the standard open letter form. In most cases, there are no restrictions on style and content. As well as guarantees that the letter reaches the addressee. This opportunity is represented by "Litsavlasti.rf", ForPresident.ru and so on.
- Contact on Instagram. The most modern way to communicate with government officials. There is evidence that the mayor maintains his own page in a popular social network. It is called dnevnik_sobyanina. There he shares photographs from his official reality, thoughts and thoughts - both about the city and about life in general. The mayor (or his representative, leading a page on social networks, which it is difficult for an average person to find out) willingly answers citizens' questions in the comments. In addition, "Instagram" provides the ability to write personal messages to any user ("Direct"). So for those who want to talk with the mayor, you can choose such a non-trivial way.
How to write an email to Sobyanin? Unfortunately, this is not possible. Official sources do not indicate the mailbox to which the mayor can be sent an email. The virtual method of contact is through the Mos.ru portal, sites with the possibility of publishing open letters, Sergey Semenovich’s Instagram page.
Now the reader knows how to ask his question S. S.Sobyanin, contact the mayor with a request or proposal. And also what methods of communication with the city governor exist.