To make purchases at the large trading platform "Aliexpress" is almost always profitable. This is especially true for mobile phones and other IT-technology. Another thing is that when you visit a stationary store, you can not only see the photo, but also literally feel the device you like. Of course, most sellers care about the image of their company and therefore try to carefully monitor the quality of the goods sold. But even with the most attentive seller, especially if he has many orders, incidents can happen, for example, in the form of a factory marriage of a particular product. An exchange guarantee for Aliexpress will help solve the problem. We will consider reviews of this service further.
A few words about the service
The guarantee of the exchange of goods is considered a relatively new service that helps the seller and the buyer as quickly as possible to exchange low-quality or defective goods for a similar one. Moreover, this service makes it possible to solve the distance problem, since it is necessary to send the defective item back to the buyer at his own expense. Moreover, it took a very long time to wait for an answer and return before its implementation. Everything changed for the better, when there was a guarantee of exchange for Aliexpress. Reviews of this service confirm the fact of convenience and other positive aspects of this innovation.
Why do you need insurance against the purchase of defective goods?
If you purchase household appliances, electrical appliances or IT devices, it is quite logical to get any guarantees from the seller in case of a possible exchange of defective goods. Such a guarantee will be available only if you decide to purchase a paid insurance policy. This will be your guarantee of exchange for Aliexpress. Customer reviews help evaluate how popular this service is.
How to connect a warranty service?
As a rule, the guarantee of exchanging a telephone for Aliexpress connected at the time of purchase. The button for activating the service is on the same side as the list of available models, as well as the choice of color variations. It is called "1 year exchange guarantee." At the same time, the price of connecting this service is indicated next to it. After its activation, this amount will be automatically added to the total cost of the goods and delivery. And then it remains only to make the appropriate payment.
What insurance company works with Aliexpress?
Recently, insurance services are provided by the rather large organization The Warranty Group, whose branches are located in more than 35 countries of the world. The company has fifty years of experience in the field of insurance. Not so long ago, she began to collaborate with the well-known Chinese site "Aliexpress". The exchange guarantee in Russia is available precisely thanks to it, since there are representative offices in our country.
Policy brief
The insurance policy is issued exactly for a year. Therefore, the warranty on the purchased product is valid for a year. After paying for your insurance, your warranty only takes effect 16 days after the date of insurance.
This period is given so that if you change your mind about purchasing a particular product, you can refuse it and order a refund taking into account insurance payment. And it is precisely so many days that are given to the buyer for handling a claim for defective goods. According to the rules of the site, during this time period, the buyer can use the buyer’s protection program and require the seller to return a refund or exchange a low-quality model.Convenient, isn't it? But what does the guarantee of exchange for Aliexpress mean?
What does the promise of a guaranteed exchange of products mean?
Guaranteed exchange involves contacting the insurance company and preliminary examination of the device damaged or defective, according to the buyer. First you need to make it clear to the representatives of the trading platform that you have a problem. To do this, follow these steps:
- Log in to your account.
- Select the tab "My Orders" (since the goods you received, the status of the order will indicate "Completed").
- Click on the active link of the product that you plan to return.
- Select the “Use Warranty” tab.
Then you are automatically transferred to the page of the insurance company. There you need to fill out a form in which you can describe the problem in as much detail as possible, indicate your contact details and upload screenshots or photos that clearly demonstrate factory defects and other problems with the purchased goods. In total, it is allowed to upload up to 3 photos, but only in JPG format.
Attention! Please note that the exchange guarantee for Aliexpress (reviews of most users confirm this information) applies exclusively to factory defects (electrical or mechanical malfunctions) or visual defects.
Application filed: what's next?
Answering the question: “How does the exchange guarantee for Aliexpress work?”, We will continue our story on how to file an application with a description of the factory defect of the purchased products. So, you filled out the appropriate form and sent it to the insurance company. What's next? And then it remains only to clarify the situation, answering additional questions of an employee of the insurance company. As a rule, all communication takes place via e-mail. In some cases, a company representative contacts the buyer at the telephone number indicated by him when filling out the above form.
All that remains is to pack your defective goods and send them by courier to the specified address. Upon receipt of your package, the insurance company will test your device for marriage. And if the fact of damage under warranty is confirmed, soon a new product with improved or similar characteristics will be sent to you. Moreover, you will definitely be compensated for the cost of shipping the goods for examination.
If it turns out that the goods failed out of warranty, the buyer will not only lose the money spent on sending the parcel to the insurance company, but will also have to pay a fine of 500-600 rubles (so to speak, for a false call).
Exchange Guarantee for Aliexpress: is it worth buying?
According to many users, returning a damaged product is like a lottery: someone is lucky, but someone expects more than 20 days (that’s how much time is allocated for exchanging a poor-quality model) and all to no avail. So, some users say, they had to expect an exchange of goods for about 3 months. At the same time, they wrote daily to the support service of "Aliexpress" and reminded of an unresolved problem.
Other users, by contrast, share their positive experiences. According to them, the goods were checked and exchanged very quickly. Moreover, sometimes sellers put small presents, in the form of flash drives for example. But before using the exchange guarantee for Aliexpress, all the same users claim, you need to know which failures do not fall under the manufacturer’s warranty.
Is it possible to exchange goods in another way?
According to many buyers, there is also a simpler and not at all costly way to exchange damaged goods. To do this, you must also perform the following actions:
- Go to the "My Orders" section.
- Click on the “Open Dispute” tab.
- For the cause of the dispute, indicate “Product rejection”.
- Attach a photo.
- Choose the appropriate option, for example, "Refund" or "Exchange."
- Submit a claim.
However, in this case, it is worthwhile to prepare for the fact that the buyer takes all the costs of shipping the spoiled products. At the same time, no one will compensate this dispatch to him. But you can send the parcel by regular mail, not by courier. And, of course, the outcome of the dispute will depend on various factors and involves several solutions. For example, the seller may accept the claim and exchange your equipment, ignore the request or offer your option. In any case, your dispute will be resolved in accordance with your interests and the opinion of the seller.
In a word, the exchange of goods under insurance is undoubtedly a useful service. But to use it or not is a personal matter for everyone.