Now, probably, there are no people who have not heard about collection agencies. More than half of Russians even had the “pleasure” of communicating with their employees. For example, having delayed repayment of a loan or failing to pay utility bills on time, phone calls start demanding payment or repayment of the full amount of the debt. Talking about how unpleasant these relationships are is unnecessary. The employees of these companies often during conversations allow themselves to insult the borrower and even threaten him. It is on this principle that the collection agency "MBA Finance" works. It is engaged in collecting bad debts in Russia. What is the opinion about this organization? Note that most reviews are openly negative. They are left by those people who became “victims” of collectors. What do employees think about their place of work? Even full-time employees do not leave particularly encouraging reviews. Many of them say that they have chosen the agency as a temporary place of work. Not everyone can withstand immorality and nervous stress, so the company constantly has vacancies.
But, despite this, the IBA Finance collection agency (customer reviews and the organization’s working methods will be considered a little later) has been operating in Russia since 2009. He is engaged in the management of various types of bad debts. If you believe the information on their website, the company has about 500 customers. During its activities at the pre-trial stage, the organization recovered debt from more than 6 million borrowers. As statistics show, the agency’s chosen approach, although not always moral, is effective.
So, let's take a look behind the scenes of the IBA Finance collection agency. We will get acquainted with the opinions of different people about their working methods, and also talk about other equally important issues.
Briefly about the company
The MBA Finance company is part of a fairly large holding called M.B.A Empire. It was founded in 1996. Headquartered in the UK in the city of London. Representative offices of the holding are open in 18 countries.
On the territory of the Russian Federation, there are two branches of the collection agency MBA Finance. Main office address: Moscow, B. Pereulok Starodanilovsky. Employees of the company were located in the house at number 2 (building 7). This address is also legal. In addition to Moscow, there are offices in Bryansk. The first is located on 98A Kalinin Street (business center building, third floor), and the second - on ul. Krasnoarmeyskaya, d. 103 (next to the cafe "Khrustik").
As for the phone numbers, only the hotline is indicated on the site. It works only on weekdays from eight in the morning until seven in the evening. Suggestions and complaints are accepted by the fixed number.
In the comments, credit market experts say that such agencies work remotely because they do not have a wide network. Coherence and efficiency is characterized by the activities of the collection agency MBA Finance, customer reviews confirm this. However, not all such an opinion. For example, a group of ordinary debtors considers the organization’s working methods to be rather crude and immoral. Many complain that they call not only in the daytime, but also in the evening, which is illegal. But that is not all. Often, employees resort to threats, believing that all methods are good to achieve the goal.
Field of activity
In what areas does the collection agency MBA Finance work? The company has a wide field of activity, which naturally pleases customers, but upsets debtors. The official website says that telecommunications companies and banks can receive high-quality debt collection services. This means that the agency is broad-based. In 2016, it entered the TOP-2 collection organizations.
In addition to its core business, the company offers other services, such as a call-center, telemarketing, as well as 24-hour support for customer bases.
The company employs lawyers who can prepare documentation for judicial recovery. The site indicates that in three years about 100 thousand applications were submitted to the court and 95% of them were satisfied. But for reality, let's see what borrowers and specialists write about it. In reviews of the IBA Finance collection agency, lawyers note that it is not profitable for such organizations to bring the case to court. After the decision is made, the debtor repays the amount without interest, fines and penalties. Namely, the last collectors earn money, but more on that later. Therefore, even frightening borrowers by the court, submitting documents there for consideration is extremely disadvantageous for them.
Mission and Values
Now we will consider how the collection agency “MBA Finance” characterizes itself. Do their methods coincide with the information presented on the official website of the company? Partially. The fact is that the section "Mission and Values" says that employees restore justice by repaying debts to financial institutions. Moreover, we focus on the fact that they do this, guided by moral values. But in fact, the relationship with the borrower is hardly fair. Often, collector talk goes far beyond legal relationships.
A lot has also been written about values, but all of them are focused by and large on customers and employees of the company. What is the focus of attention on? Let's voice these values:
- Professionalism.
- Effective work.
- Reliability of the company and social protection.
- Individual approach to customers.
- Respect for everyone. We are talking about employees, customers, competitors and even debtors.
- Decent pay.
- Teamwork.
Of course, it all sounds very beautiful, if not for one “but”. In practice, collectors do not adhere to these values, which is so eloquently described in the reviews.
IBA Finance Collection Agency: Working Methods
Now it's time to talk about the working methods of this agency. In this matter, a real picture can be obtained only by studying the feedback of borrowers and debtors. Although the company presents itself as an organization that complies with the law, adheres to morality, in reality, everything is different. The employees of the call center are trained in various psychological techniques, due to which pressure is exerted on the debtor. Collection calls come at any time. There are people who say that they were called even at night. Agency employees often do not introduce themselves or are called fictitious names. Also, they do not always tell true information. For example, the amount of debt on a loan is 5,000 rubles, and the phone can tell the borrower both 20,000 and 50,000. It’s quite difficult to find out where they come from, sometimes simply impossible. People get the impression that they are being invented from the head, using psychological pressure in this way.
The company also applies another method - bullying and insulting. The fact that the operators allow themselves even obscene expressions is stated in most reviews of the collection agency MBA Finance (how to deal with debtors with such behavior of call center employees will be described below).Phrases such as “the case will be submitted to court”, “wait for the property list in the near future”, “if you do not pay the money, they will take away your apartment or other property”. Of course, these are just examples. Many psychological tricks have been prepared in the stock of collectors, but the essence in all of them is approximately the same. Looking ahead, we say that the activities of such agencies are defined as informative, that is, they have the right only to inform the borrower in writing or by phone (calls, messages) about the amount of his debt. And even more so, to describe the property, to take an apartment for debts can only a court, or rather, performers by decision of the court.
Subtleties of communication with the borrower
What are the main weapons of the collection agency "MBA Finance"? Phones! And it is through these devices that pressure is placed on the debtor. As mentioned above, these organizations are not profitable to transfer the case to court. Why? For example, dealing with bad debts, the company, as they say, takes a fee for its services. They call it late fees, fines. The debtor will have to pay these amounts only if it is provided for in the loan agreement. In other cases, you can safely refuse and apply to the court yourself. There the debt will be recounted, and the unduly accrued amounts will be written off.
Exposure pattern
And now let's find out not just the methods of the IBA Finance collection agency, but precisely the scheme by which the debtor is affected, so that their work is effective and satisfies customers. First, a person receives letters to the mailing address. Their content can be called informative, rude, there are no threats in them. Why? The fact is that this letter is a document with which the borrower can safely go to law enforcement agencies. If the required amount is not credited to the account, the collectors proceed to more effective methods, namely to calls. The first communication on the phone can be called quite positive. Operators find out the causes of debt, offer ways to pay it off. However, if the borrower cannot fulfill their requirements, then threats begin. Debtor's objections and requests to confirm all amounts documented lead collectors into a rage. Most often, after that they in an aggressive tone, intimidating with huge fines, reduce the time for payment to three days. No matter how surprising it may sound, but the amount can grow both double and triple.
Collector and debtor: confrontation
If you find yourself the “lucky” who fell out of favor with collectors, you need to learn how to resist them. To do this, you will have to plunge into jurisprudence yourself or seek help from a lawyer. First of all, you need to make sure that the rights to collect debts have been legally transferred to a third party. For example, when taking a loan, an agreement is concluded between the bank and the borrower. A financial institution, as a rule, prescribes the possibility of connecting organizations in case the debt is not repaid. But the fact of transferring debt to a third party occurs without the participation of the borrower. Therefore, if calls began to come about demanding payment, then, guided by article No. 385 of the Civil Code, the debtor has the right to first make sure that all rights no longer belong to the bank, but to another company, for example, the IBA Finance collection agency.
Important! Before transferring money, it is necessary to require a full package of documents from callers. If the debtor does not live in Moscow or Bryansk, then they will be delivered for about a month. And during this time, you can resolve all the troubles directly with the creditor, avoiding penalties.
Customer opinion about the work of the agency
Those who are satisfied with the methods of work of the collection agency MBA Finance are clients.And as mentioned above, they are financial institutions, companies that provide communication services, the Internet, and even housing and communal services. The fact is that after psychological pressure on the debtor (which they can do), about 80% of bad debts are paid in full. Most people, after having heard about incomprehensible fines, try to directly resolve issues with the lender. On this basis, agency clients remain satisfied with the work of collectors, without delving particularly into their methods, since the final result is important to them.
IBA Finance Collection Agency: Employee Reviews
The agency employs call center operators, couriers and lawyers. The latter, in fact, are not very busy with work. Those people who deliver correspondence generally respond positively to work. Most of the negative sounds from the operators. They should be resistant to stress and not particularly bother with moral values, since a person must also be able to lie brazenly. However, monetary compensation, the amount of which depends on the amount of debts collected, attracts young people. It’s easy to get into this agency. As a rule, there are always vacancies. Experts understand that in such organizations significant career growth cannot be achieved, therefore, having gained experience, they quit, and newcomers come in their place.
Profession Collector: Side of Morality
The collection agency LLC MBA Finance, like any other, has the goal of forcing the borrower to pay off bad debts in full. And the more customers the company has, the more it will earn. Employees, knowing that they receive a certain percentage from each “lost” debt, work rather biased. Their interest can be easily heard during a conversation with the debtor. They talk so emotionally that sometimes it seems that they borrowed money.
Of course, a fixed rate premium is good motivation. Many employees take up work with double zeal and zeal, significantly increasing psychological pressure. But there is one “but” - moral aspects. Not every person is able to call another and not only to be rude, insult, but also to threaten.
Yes, the salaries of call center operators are quite high. But even so, not everyone can withstand the features of such work, and therefore they quit. Note that staff turnover at collection agencies is quite large.
Finally
What can be said in conclusion? The collection agency MBA Finance LLC does not use the best working methods. And you can verify this by reading numerous reviews. However, the company's customers remain satisfied, which cannot be said about the debtors. The last one wants to advise - do not panic! Much that the collectors promise to do is beyond the scope of legal norms, and therefore they will not be able to fulfill their threats. First you need to study the legislation of the Russian Federation and, already fending off the laws, to assert your rights.
For those people who want to get a job at a collection agency, there are also tips. First of all, you should not get a call center operator position just for the sake of high wages. The problem is that this position is not suitable for everyone. It will require a lot of effort and time. Sometimes operators have to work on holidays, and on weekends, and even at night. The only thing is, this position will allow you to gain experience and will be a good start for those who are just starting their careers. Therefore, if a person is sure that he will not feel remorse, then why not.
What can be said about the clients of collection agencies? Unfortunately, at present, most Russians do not have the best financial situation. A lot of people take a loan, and then for various reasons they can’t repay it.And then what should banks do? Just give money? Of course not. That is why financial organizations resort to the services of such agencies. The fact that their working methods are effective is proved by a large percentage of repayments of bad debts.