How can I return an item without a receipt? Sooner or later, many buyers are faced with such a need. The document confirming the fact of payment can be lost, forgotten in the store. People in a similar situation refuse their intention to return the purchase, even if it is a low-quality product. Fortunately, the law is on the consumer side, which many people forget.
Is it real
Is it possible to return the goods without a receipt? The Law on Consumer Protection states that the following conditions must be met:
- the product has retained its presentation;
- the item was not in use;
- consumer properties are not lost;
- company labels saved;
- the buyer has a document confirming payment.
If the conditions listed above are met, the buyer has two weeks to return the goods to the seller. The countdown starts the day after the purchase.
If there is no check
Sales outlets are equipped with cash registers, with the help of which documents are issued confirming payment for the goods. Unfortunately, people often forget to take a check or lose it. What to do when you are in a similar situation?
Can I return an item without a receipt? The above law gives an affirmative answer to this question. However, the remaining requirements listed above must be observed. In other words, the purchase must preserve the presentation, consumer properties and personalized characters (labels, tags), not have traces of use. Also, less than two weeks should pass from the moment of its commission.
Payment Documents
What documents are considered by law to confirm the fact of sale? It can be cash and commodity checks, as well as other forms proving the transaction (tear-off coupons, receipt warrants, receipts).
If a consumer who does not have a check is planning to return the purchase to the store, he should certainly take supporting and accompanying documents with him. This group includes warranty cards, operating instructions, product passports. The law will accept these forms as proof of the transaction if they contain information about the cost, date, seller.
Is it possible to return the goods without a check if the buyer does not even have supporting documents? In this case, the person who intends to make a refund of the purchase, you need to bring branded packaging, price tags.
Witness's testimonies
Suppose that it is not possible to confirm the fact of buying a product in a particular store using payment documents. How can I return an item without a receipt? A buyer who finds himself in a difficult situation can rely on testimony. The law provides consumers with this right.
First of all, it is worth remembering who was present at the transaction. It’s great if the buyer didn’t go to the store for goods. The testimony of friends or relatives who helped to choose a purchase will play into the hands of someone who wants to return it.
It is also worth asking the store staff if they remembered the buyer. If the seller or the cashier recognizes the person, this will serve as a kind of proof. Unfortunately, one can not always hope for this. If several days have passed since the purchase or it was completed at a large outlet, it is unlikely that the consumer will be remembered. In addition, store employees can deny everything because they are afraid of losing a percentage of sales, follow the director’s order.
Recorders
How can I return the goods without a check if there are no documents on payment and no witnesses? Suppose that the employees of the outlet refuse to remember the client. In this case, you should pay attention to whether there are tracking devices in the store. The buyer has the right to offer the employees of the outlet to check the record.
It is important to remember that in this case the client will be required to indicate the exact date and approximate time of the transaction. Therefore, you should recall these figures before going to the store.
Quality goods
Is it possible to return the purchased goods without a receipt, if it is of high quality? Surprisingly, it is such a product that is easiest to exchange or give back. The buyer has 14 days to get rid of an acquisition that does not suit him.
What purchase claims are permitted by law? An object may not be suitable for a person in terms of size, shape, style, color. The main thing is that the return conditions listed above are observed (safety, consumer properties).
What if over two weeks have passed since the transaction? In this case, the buyer is best to abandon the idea of returning the product. Of course, there are objective reasons why the buyer could not get to the seller in the allotted time. However, such arguments can only be accepted in court. To start a process makes sense only if it comes to an expensive purchase. Although some retail outlets that care about their reputation prefer to go towards customers. Therefore, before going to court, you should definitely find out if the store agrees to accept the goods, from the date of purchase of which more than two weeks have passed.
What can not be exchanged and returned
How can I return a product to a store without a receipt? No way, if the product belongs to one of the groups, a list of which is given below:
- Food;
- bedding and underwear;
- hygiene items;
- goods for newborns (not all);
- pharmaceutical products;
- soft toys and so on.
The products mentioned above cannot be returned to the store. In this case, it does not matter when the purchase was made. For example, it will not be possible to return the medicine, even if they were purchased an hour ago.
note
How can I return a product to a store without a check if it is purchased at a reduced price? Many outlets, announcing discounts and promotions, specify that it will not be possible to return the purchased items. Such a position is not legal; a reduction in the value of the goods is not considered a sufficient reason to refuse the buyer a refund or exchange. The product purchased at the sale can also be returned to the store in the same way.
Why do not accept goods
There are frequent cases when shops flatly refuse to return money to customers for quality products. The following factors may serve as grounds for such a decision.
- Products were purchased more than two weeks ago. This does not matter if the outlet is set for a longer period.
- The product was in use, has lost its presentation.
- The buyer is not able to prove that he purchased the item in a particular store. In other words, a person does not have not only a cash register and a sales receipt. He is not able to present even secondary documents (technical passport, receipt, warranty card).
Exchange or refund
The above tells that even without a check you can return the goods. However, outlets in such situations prefer to exchange. What should a person do if he wants to get his money, and not similar products?
The buyer will certainly be offered to replace a product that does not suit him for one reason or another. A person can be given a thing that meets his requirements in size, style, color.
What if the consumer does not seek exchange, wants to return the product and get his money back? First you need to find out what similar products a store can offer him. It is worth remembering that a product that is not on the trading floor can be found in the warehouse. Then you need to specify the parameters of the product that is not currently available. In such a situation, the seller will only have to agree to the return of the purchased item.
If the product is defective
Is it possible to return low-quality goods without a receipt? Even if there is no payment document, be sure to contact the seller. The buyer has the right to demand a refund or replacement of the goods. In addition, he may raise the issue of reducing the cost of production due to its low quality. How much the price can decrease depends on what kind of flaw is discovered.
Also, the client can be offered the elimination of identified deficiencies at the expense of the store, if such an opportunity exists. Finally, the outlet can reimburse the costs of the buyer who spent his own money to bring the goods in proper form.
If the product is defective
Is it possible to return defective goods without a receipt? This question is also answered in the affirmative. Defective products are those that have flaws and are of low quality. Using the thing for its intended purpose is difficult or not at all possible.
Is it always possible to return defective goods without a receipt. Unfortunately, there are exceptions. For example, if the outlet can prove that the buyer is guilty of a product malfunction, or the client knew about the marriage at the time of the transaction. Also, the reason for the refusal may be the end of the warranty period, so you should clarify this point in advance.
Warranty period
You can also return the goods under warranty without a receipt. The warranty period means the time during which the customer can take low-quality products back to the store. The duration of this period can be set by the manufacturer or seller, it cannot last less than the period specified by law.
It is also worth paying attention to the fact that the warranty card will help confirm the fact of the purchase of goods in a particular place if the client has not kept a payment document.
Return procedure
It is necessary to prepare for the trip to the store. It is important to collect all the documents that are able to prove the fact of the transaction. It is also worthwhile to take witnesses with you, if any.
The store should immediately contact the person responsible for the return of products. From a buyer who wants to get rid of a product that for one reason or another does not suit him, a statement is required. It must be written necessarily, even if the store refuses to solve the problem peacefully. A sample application to the buyer must be provided by an employee of the outlet.
It is important to remember that if the product is of high quality, the buyer can express his will only to replace it. How to get out of this situation is described above. If the application is written, it must be officially accepted by an authorized representative of the store. If the buyer refuses to take the document, he can only send it by mail. Having ascertained the impossibility of a peaceful settlement of the conflict, the client is free to send copies of documents to the bodies of the Federal Service for Supervision of Consumer Rights Protection and Human Rights, attaching a complaint.
Even without a check, you can return the goods
If the purchased goods of the buyer for one reason or another are not satisfied, he has the opportunity to return it. The absence of a check is not sufficient reason for the seller to refuse the client this right.