The question of whether it is possible to return tickets to the theater is of concern to many who regularly visit such cultural institutions. The concern is understandable. As a rule, tickets are not cheap, and in life there are many force majeure circumstances when a trip to the theater planned in advance has to be urgently transferred. Sometimes such a need arises at the very last moment. What to do in this situation with purchased tickets? Is it possible to return to their hands the full cost? You will find answers to these questions in this article.
Ticket purchase rules
To understand the question of whether it is possible to return tickets to the theater back, we will understand the rules for selling and returning tickets, as well as visiting theaters. They are consistent with Russian laws and remain unchanged for all domestic theaters, with small minor differences.
The procedure for the sale and return of theater tickets is governed by the rules that are developed on the basis of the federal Civil Code and must fully comply with it. The laws protecting consumers are also taken into account, the federal law governing the handling of personal data, special moments are prescribed in the charter of a particular theater. After reviewing them, you will find out whether it is possible to return tickets to the theater back.
Familiarization with the rules
In order to protect yourself from unexpected troubles, it is important to take an interest in the rules in advance, then you will be guaranteed to know whether it is possible to return theater tickets.
All provisions regarding the purchase and sale of tickets should be freely available on the website of the cultural institution, as well as be placed in the box office of the theater in a prominent place. This is necessary so that at the time of the transaction you know exactly how to return the tickets to the theater back to the box office. Incomprehensible nuances (if any) can be clarified with the cashier.
When purchasing tickets, you should understand that the theater administration undertakes to do everything possible so that the event announced on the poster takes place at the agreed date and time. The performance must be organized at the appropriate artistic and technical level. Simply put, it should not disappoint the viewer. Theater management can change role performers without warning the audience in advance. These changes are not grounds for returning tickets. Therefore, to the question whether it is possible to return theater tickets back to the box office if the actors involved in the play are not involved in the performance, the answer is no.
Organization of ticket sales
In the building of each theater there are ticket offices. In them, everyone can buy tickets for the performance, in accordance with the schedule of their work. A similar deal can also be made on the theater’s website, if this is possible.
Your ticket must necessarily indicate the type and name of the service (in this case, the name of the performance that you were going to attend), the date and exact time of the start of the performance, the venue, as well as the seat number that should be reserved for you in the auditorium , price. Keep in mind that if you buy a ticket not directly at the box office, but from intermediaries, for example, on the Internet, the final price will be higher, since they take a percentage of sales for themselves.
In most entertainment venues there is such a convenient function as booking tickets. This can be done by phone, and pay later.As a rule, the reservation is terminated three days before the start of the performance. Those tickets that were ordered in this way, but were not paid in advance of the agreed time, go back to free sale.
E-Ticket Acquisition
This service has recently been in great demand. The electronic theater ticket you purchased is a digital recording created in the database of a cultural institution. It confirms the fact of booking and payment by you of a document giving the right to attend the corresponding presentation. The direct material carrier of the ticket in this case will be considered a file that contains all the necessary data. It is sent to the customer’s email address. It must be printed before the event or presented to the ticket inspector in your gadget at the entrance.
However, the electronic version of the document is not considered a strict reporting form. You do not need to exchange it at the box office for a classic ticket. As a rule, no one has difficulty using this service.
How to return a ticket
If you are worried about whether it is possible to return theater tickets back to the ticket office, then you need to know that this procedure is strictly regulated by Russian law. Of course, the buyer has the legal right to refuse the service unilaterally, that is, return the previously purchased ticket.
Then many people have another question. Is it possible to return theater tickets back on the day of the performance. And in this case, be calm. According to laws and regulations, you must accept a ticket at the theater box office if you arrived no later than the day the performance or other performance was to take place. That is, it is possible to return a ticket on the same day, but only if the performance has not yet begun. In this case, you must reimburse the full cost.
But if you are late for an event, then the theater has every right not to accept your ticket and not refund money for it.
Return Features
Now that you know whether it is possible to return a ticket to the theater back to the box office on the day of the performance, it is necessary to remember some more nuances. So, in case of loss or damage to the ticket, the theater administration is not obliged to issue you a duplicate or return the money.
Only original tickets with intact control must be returned. It is also worth remembering that if you purchased a document at the box office of the theater or from an official representative, then you can return the money for it only there. But if you bought a ticket on the Internet, then you don’t need to come to the theater at all. The procedure must be executed on the website on which the purchase was made. For this, it is not necessary to wait for the date of the presentation itself. Many people wonder if it is possible to return theater tickets back in advance. The answer is yes. This can be done on any day when the theater box office operates.
If the performance did not take place
A separate procedure is provided if the performance is canceled for any reason. In this case, you need to know how to hand over tickets to the opera and ballet theater or any other Russian theater.
If the performance is canceled, the ticket price is refunded in full. The return procedure is carried out in the same place where the document was purchased.
What are the return dates
This question is quite relevant. Some are in a hurry to get their money back quickly, but you can take your time, because the law sets a time limit for returning tickets in case of cancellation.
If the expected event has been replaced by another, it is permitted to return a ticket from the moment the change was announced.
In case of cancellation of the event, you can return the ticket from the moment of official notification that the event will not take place. The last day you can return your money is the date indicated on the ticket.
We have already noted above that there are generally accepted rules for transactions at the box office of cultural and entertainment institutions.However, each theater has the right to unilaterally change the conditions under which tickets are sold and returned. A warning about this should be posted in the box office of the theater, as well as on its website.
Rules for visiting the theater
If there is a desire and opportunity to watch the performance for which the ticket was purchased, you need to come to the theater a little earlier than the specified time. As a rule, the entrance to the theater lobby is provided 45 minutes before the start of the performance. This time is enough to purchase a program, leave clothes in the wardrobe, find your place in the auditorium.
It is important to remember that people who are intoxicated with drugs or alcohol are not allowed in the theater, even if they have a ticket. Money for him does not come back. Controllers are also required to prevent people with obvious signs of illness from entering the building, but this is not always the case.
Dress code for visiting Russian theaters, as a rule, is not. But people in dirty clothes cannot attend the show. If they missed the show for this reason, they will not be refunded. Many theaters of the country, for example, the Bolshoi, cannot be visited in clothes that are highly defiant or inappropriate for the event (in swimsuits, shorts, beach pareos).
Access to the auditorium is permitted after the first call. Carrying food and drinks with you is prohibited. According to the rules adopted in all theaters, after the second call, it is customary to turn off mobile phones or put them on silent mode. When the third bell sounded, you can go to the hall only with the permission of the administrator. He must accompany you to a place so that you do not interfere with those who arrived on time.
Features of etiquette
If the viewer is in the hall after the third call, he does not have the right to demand that he be given the place indicated on the ticket. This can only be done at intermission. During the performance it is forbidden to get up from their seats and move around the hall.
Do not forget that performance is the intellectual property of a cultural institution. Therefore, any fixation on the camcorder or recorder is prohibited. They can be carried out only if permission is received from the theater administration.
While in the hall, spectators are required to observe public order and generally accepted norms of behavior. In the event of serious conflicts, theater staff are required to record and document them. For a gross violation of the rules, the spectator can be removed from the auditorium and the theater building without reimbursing him for the money spent on the purchase of a ticket. In this case, it is senseless to apply for compensation.