Having seen the poster of the tour of your favorite musical group or the program of the theater season, most people who want to attend such events prefer to pay for admission to them in advance. At the same time, few people think about whether it is possible to return tickets purchased to the theater, for a concert or movie show. What are the cases when such a refund is made by default? How to return electronic tickets to the theater? In fact, everything can be very simple. Consider all the options.
Ticket purchase methods
This used to be the only way to acquire the right to attend the event was to buy a paper ticket. Modern technologies have made adjustments, making the whole procedure more convenient and faster. The following purchase options are available today:
- through intermediary agents;
- electronically through the official websites and representative offices of the institutions where the event is planned;
- traditionally at ticket offices.
To get to some events, you need to attend to the purchase of an input document in advance. Otherwise, you can either completely miss the important premiere, or get not the best places. It is agents who can have tickets available even in the last hours before the event. Of course, such an offer will be much more expensive.
The electronic way to buy tickets saves time. No need to go anywhere, line up. Most online services have a clear interface. They allow you to choose a specific place, price and make a purchase in a matter of minutes.
General ticket return policy
Each of the institutions conducting events can set its own rules for returning tickets. It is better to clarify them before acquiring the latter. So, figuring out whether it is possible to return tickets to the Bolshoi Theater, the necessary information can easily be found on the official resource of this institution.
Most often, this action is provided only in case of cancellation, replacement, transfer of the event. But is it possible to return tickets to the theater for reasons other than those indicated? Indeed, as in everything, obstacles periodically arise in our life, completely destroying all plans. The cost of visiting some concerts and premieres is quite high. It can make up a considerable share of the monthly family budget.
Ticket Return Law
The administration of the institutions, refusing to answer the question of whether it is possible to return tickets to the theater for personal reasons, is somewhat disingenuous. Actually implemented input document is a contract for the provision of services. And like any other, it can be terminated. This should be guided by Article 782 of the Civil Code of the Russian Federation and the "Law on the Protection of Consumer Rights", in particular its Article 32.
Appeal procedure
Input documents in case of cancellation, replacement or rescheduling of the event can most often be handed over immediately at the cash desk of the enterprise. The procedure is simplified as much as possible. The main condition is appeal before the concert, performance, session. But is it possible to return theater tickets in the same way in other cases? Definitely, it will not be possible to pass it after the missed event. And when contacting in advance, most likely, a refusal will be received from the cashier. Therefore, you must contact the administration of the institution.
The return application should be made in writing in the official style in two copies. When submitting it, the administration should have a passport, a ticket and a document proving payment of its cost, if any.Copies of the last two papers must be attached to the submitted copy of the application, and on what remains with the submitter, the receiving responsible person must make a note of the fact of receiving the request.
If the application is refused to be registered or accepted at all, then it can be sent by mail. Only in this case is it best to arrange the shipment by registered mail.
Consideration of the application by the administration should be carried out within 14 days. Refunds may not be made in full. The law stipulates that the institution is entitled to deduct the actual costs from the ticket price. They can not always be confirmed, but the rules often provide for the retention of a kind of fine as a percentage of the cost of the ticket. The closer the date of the event, the greater the held part.
How to make a refund if the ticket was purchased through an agent?
Buying a ticket through an agent is an opportunity to purchase it at the last moment before the premiere, get the best seats, do this operation without having to go to the box office. The buyer receives the coveted ticket, the theater - filling the seats and the main benefit from the sale, and the agent owns a percentage.
Despite the fact of acquisition through an intermediary, the ticket will still be refunded by the institution where the event will be held. You should only know that after its delivery only its nominal value will be received. The agent fee is not refundable, since the intermediary has fulfilled its obligations in full, the service is provided, and therefore must be paid.
Can I return an electronic ticket to the theater?
The acquisition of an electronic input document takes place most often on the official resource of the institution where the events will be held. In some cases, with a particularly grandiose scale of the event, a special website that sells tickets can be created.
The return of an electronic ticket is carried out on the same basis as in the case of a regular one. Information about the necessary procedure is indicated on the website. You just need to follow the instructions. Money will be transferred to the same means of payment by which payment was made.
Often there are problems. For example, a person wants to return an electronic ticket to the Bolshoi Theater. How to do it? According to information on the official website, no return is provided for other reasons than in standard situations. By purchasing a ticket, the buyer automatically agrees to this condition. But it fundamentally contradicts Section 16 of the Consumer Protection Act and can be challenged.
If a refund was received
Not all theatrical institutions are loyal to their visitors and are ready to return a ticket for reasons other than those indicated in the rules developed by the administration. Often people are refused even a written statement.
In this case, protection can be obtained at Rospotrebnadzor, in the consumer protection society, or in court. In any case, it will be necessary to provide a number of documents confirming not only the purchase of the ticket, but also the fact that the administration refused to voluntarily satisfy the request.
Can I return tickets to the theater? Sure you may. Just need to know your rights and laws governing relations in this area.