Stand in such a beautiful place as Letual, and you can spend hours choosing the perfect perfume among hundreds of different options. This is a very responsible and very important choice, because the perfume picks up not just once, but for a certain period of time. And if the choice is made erroneously, then returning the product you do not like is not so simple.
When choosing and buying a product, rarely does anyone think about whether it is possible to return perfume to Letual, and how it happens. Of course, I don’t want to think about it, because at the moment the choice is obvious. But no one knows what will happen in a couple of hours, when the box will not be opened in a sparkling store, but at home. Therefore, it is better to be knowledgeable and prepared in advance for any situation.
A few words about the brand
Letual's stores are widespread in the Russian Federation; there are about a thousand of them today. The Letual brand specializes in the sale of cosmetics and perfumes from major global companies.
Despite the fact that the Letual chain of retail outlets is one of the leading in the country and has established itself well over the years of work, unpleasant situations occur. For example, counterfeit, counterfeit, or expired funds often fall on shelves.
By purchasing low-quality goods, the consumer, of course, remains dissatisfied with the purchase and the store as a whole. This raises the logical question: "Can perfume or other cosmetic products be returned to Letual?" We will deal with this situation in more detail.
Legislative framework
Knowledgeable people indicate that when buying perfumes you need to be very careful and not make spontaneous decisions. Since this pleasure is quite expensive and in case of discrepancy with the stated expectations, returning them after the purchase will be quite difficult.
By purchasing perfume, a consumer can rely mainly only on their subsequent exchange when identifying signs of marriage, delay or missing components. And if a lot of time has passed after the purchase, then only a trial can help in this case.
Is it possible to return perfume to Letual legally? Sure you may. This is stated in article 25 of the ЗОЗПП. It indicates a period of 14 days from the date of purchase, when the buyer can exchange perfumes at the place of purchase. At the same time, the packaging should be intact and in its original form, all seals, labels and stickers should be in place. In this case, the exchange is possible and absolutely legal.
If more time has passed or the product has already been in use, then, according to the law of the Russian Federation, cosmetics and perfumes cannot be exchanged or returned.
Buyer Rights
When buying low-quality goods, the consumer has every right to demand the return of products back to the store. The legal requirements are:
- reduce the price of the goods if a defect is identified;
- exchange low-quality perfumes for similar ones of good quality;
- exchange low-quality products for another with subsequent recalculation of value.
These are examples of a peaceful resolution to the conflict, but if the seller refuses to meet them, and the question of whether perfume can be returned to Letual becomes an edge, then the most correct decision is to file a claim. You can always go to court with an official complaint.
Cases when return is not possible
A categorical substantiated answer to the question: "Can perfume be returned to Letual?" can be given if:
- no receipt confirming the purchase;
- the packaging is missing or damaged;
- good quality goods, just do not like it.
These rules apply not only to perfumes, but also to all cosmetics and medicines, jewelry, underwear, tights, socks, baby supplies and even books.
Reason for return
Before you go back to the store in order to return an unsuccessful purchase, you need to be prepared for the fact that the goods will be taken back only in cases where it is confirmed that:
- the quality of the goods does not correspond to that declared by the manufacturer;
- the seller-consultant provided incorrect information about the perfume or sold for the goods requested by the buyer;
- the product is fake or does not meet quality standards after examination.
In the case of a specialized examination, is it possible to return perfume to Letual? The conditions and terms of this procedure are agreed upon in advance, and upon conclusion in favor of the consumer, the goods can be returned or exchanged for another of appropriate quality.
What specifically can serve as a reason for the return of perfumes is listed below:
- the box of goods is damaged or deformed;
- perfume bottle is scratched or damaged;
- inoperative pump;
- lack of a protective film or traces of its damage;
- the image on the bottle is fuzzy, worn, missing, etc .;
- sediment is visible at the bottom of the vial;
- cloudy perfumes, opaque and other similar reasons.
What is needed to return
With the question, "Can perfume be returned to Letual?" everything is very clear. And the answer to it: "Yes, you can." But what is needed for this and how to properly issue a product return?
Having made a decision to return low-quality products, a dissatisfied buyer should have:
- perfume in its original packaging, the integrity of which must be fully preserved;
- a sales receipt confirming the fact of purchase in this particular retail store;
- applicant's passport.
Refund Clearance
Can perfumes be returned to Letual and the conditions that must be met are discussed above. We proceed directly to the procedure for processing the return, when a discrepancy with the declared quality has already been identified.
A dissatisfied buyer should contact the store administrator, voice and indicate defects or defective perfumes, that is, clearly indicate the reasons for their dissatisfaction.
The next thing the consumer needs to do is to declare his requirements, that is, what he is trying to achieve - the return of money paid for the goods or their exchange for products of good quality or goods of a completely different quality.
Next, you need to make a statement on the return of goods. Employees are required to provide the applicant with a sample. Is it possible to return perfume to Letual after the formalization of such a claim is decided in the period from 3 to 10 calendar days.
Return is issued subject to a number of mandatory conditions (type, quality, check, witness).
The statement of claim is always executed in duplicate. It must include the following data:
- Name of Applicant;
- Contact details;
- passport data;
- full name of the returned perfume;
- the name and address of the Letual outlet;
- reasons for the return;
- requirements for company representatives.
Claim results
After the claim has been reviewed by the company or store representatives, only two decisions can be made:
- recognition of the sale of low-quality goods and full satisfaction of consumer requirements, or at least a proposal to exchange defective goods for a new and high-quality one.
- refuse to return and satisfy the requirements, explaining this decision by the results of the audit for determining the quality of the goods.
It is necessary as soon as possible to return back to the store to resolve the question: "Is it possible to return perfume to the" Letual "?".The terms of the proceedings with the outlet may not fit in a couple of days, and the more time has passed from the date of purchase, the more difficult it is to prove the presence of any defects in perfumery products.
Judging by the reviews of people who have already encountered a similar problem, it is better to try to solve everything peacefully. After all, the work of the administration and consultants of the outlet is aimed at meeting the needs of customers.
If you still can’t do without a claim, do not hesitate to declare it. This is the legal right of every consumer of cosmetic and perfumery products. Disputes should always be resolved fairly.