Suppose that a child was presented with a new doll or a typewriter, and he did not like this thing at all. Or a purchase made impulsively does not suit you upon closer inspection. Can I return a toy to the store? What does the law say about this? The answer to these questions is contained in the article.
Letter of the law
Is it possible to return to the store a toy that the baby did not like or turned out to be of poor quality? The law gives buyers the following rights.
- A thing for the quality of which there are no complaints can be returned to the store if it has not yet expired 14 days from the date of purchase. The report is conducted from the day after the purchase of goods. The thing is allowed to be returned if the buyer is not satisfied with the equipment, shape, color, style, dimensions. Therefore, it is recommended to formulate your claims in advance.
- It is realistic to get your money back after this period if the buyer discovers elements of the marriage (a thing of inadequate quality).
- The purchase can be returned with a warranty period.
The law allows the buyer to file a complaint against the seller who refuses to comply with any of the above rights.
Toys that are not refundable
Unfortunately, there are products for children for which the buyer will not be able to get their money back in the absence of claims to their quality. Can a soft toy be returned to the store? The answer to this question is no. For example, if the acquired plush hare is devoid of obvious defects, which include jammed parts, holes, and so on, then the seller will refuse to exchange or accept it. The fact that the child did not like the toy is not a weighty argument.
Return to the store will not be possible not only soft, but also rubber inflatable products.
Is it possible to return a quality toy to the store
So, soft and rubber inflatable products cannot be returned if there are no complaints about their quality. Can I return a toy from other materials to the store? Yes, subject to the requirements listed below.
- The item has retained its presentation. This means that the toy will have to be returned to the store in the same condition as it was at the time of purchase. Labels, labels, packaging and so on should be preserved. If something was damaged or lost, the return procedure will be complicated.
- No more than 14 days should pass from the moment of purchase. You should pay attention to the fact that the report is maintained from the day after the acquisition of the thing.
- The buyer has a receipt or check.
Lack of check
Is it possible to return a toy to the store if the buyer has not kept the check. A similar problem arises quite often. According to the law, the absence of a sales receipt is not an essential reason for refusal. The client has the right to submit any document proving the fact of acquiring a thing in a particular store.
What if there is no such document? In practice, problems often arise in this regard. In a similar situation, you can resort to testimony. If a friend or relative was next to the person at the time of purchase, he can take on the role of a witness.
What to do if there was nobody near the buyer? The customer has the right to request verification of the cash register containing data on purchases made. Also, one should not forget that security cameras can be installed in the store.
Substandard toys
Is it possible to return a children's toy to the store if the buyer finds a marriage? The law gives consumers the following rights:
- Demand replacement of the toy with an analogue, but of proper quality.
- Insist on reducing the cost of the purchased item, taking into account the identified defect. This allows you to at least partially offset the costs, which is especially true if the product is expensive.
- Demand the elimination of marriage at the seller’s expense.
- Get an amount sufficient to eliminate the discovered defects.
- Return the toy to the store, insist on receiving its full value.
Where to begin
The answer above is given to the question of whether it is possible to return the toys back to the store. Where should a buyer who plans to make a return begin?
- It is important to make sure that the product has no signs of exploitation. The toy must fully retain its presentation.
- You must find the receipt or receipt that was received at the time of purchase. In the absence of a document confirming the purchase of a thing in a particular store, you should invite a witness with you, if any.
In the shop
What are the buyer's next steps? You must come to the store and declare your intention to return the purchased item. The client must provide the toy itself and all documents, explain the reason for the return.
Further, the buyer will be asked to fill out an application. It can be made in any form or according to the model, which will provide store employees. In the application, it is necessary to indicate passport data, so it is advisable to take a passport with you. You will also need to indicate the reason for the return.
Next, the buyer should be returned the cost of the toy or offered a quality analogue. If it is a question of returning low-quality goods, the item will be sent for examination.
If the toy is broken
Can a broken toy be returned to the store? It is permissible to return the goods to the seller throughout the entire warranty period that is installed on it. If the buyer does not have the warranty card, as well as other documents confirming the purchase, this is not a reason for refusal.
What if the seller insists that the failure was not his fault, refuses to return the money to the client? In this case, an examination is required. This procedure will allow to identify factory defects, for example, the details do not fit the grooves, the components began to fall off. The examination can be carried out both by the seller and directly by the buyer.
We must not forget that the cause of premature failure of the toy may be careless handling of it. In this case, the buyer will not only not receive his funds back, but will also be forced to reimburse the cost of the examination.
About the terms of return
The above describes whether it is possible to return the purchased toy to the store. It is also interesting how quickly the buyer gets his money back. If we are talking about the return of quality goods, payment must be made immediately.
When trying to return a low-quality thing, the buyer can receive his money only after an examination.
You must also consider the way in which payment was made for the toy. If the buyer paid by credit card, funds can only be returned to her.
What else do you need to know
Unfortunately, there are often cases when a store refuses to fulfill the buyer's requirements for a refund. What can a client do in a similar situation, who nevertheless expects to get his money back? There are several solutions to the problem:
- Submit a statement of claim.
- Seek advice from a professional lawyer.
- Independently conduct an examination, and then submit its results to the seller.
It can be concluded that in most cases the law is on the buyer's side. Therefore, do not give up the attempt to return money for a children's toy, even if it just did not appeal to the child. Moreover, the client has the right to receive money back if the product is of poor quality.