The hotel administrator is the first person the guests meet when they cross the threshold of the establishment. This is why employers are so careful about viewing candidates. The reputation of the hotel depends on how accurately the job description of the hotel administrator is observed. A friendly employee inspires greater trust from customers. Good reviews from guests create a good image and attract new guests.
Hotel administrator - who is it?
Such employees are usually associated with owners of buildings. After all, the administrator is the first person the guest meets with who wants to rent a room for personal or official purposes.
If a person has stayed at a hotel at least once, he must have met the receptionist (you can also call the administrator), who is involved in paperwork and talks about the rules of accommodation. The friendly attitude of the administrator leaves a pleasant impression on the guests. In this case, it is highly likely that they will return again or recommend the hotel to their friends. Therefore, the administrator is, without exaggeration, the face of the hotel.
Duties
The job description of the hotel administrator includes a considerable list of duties. Before starting work, you need to carefully study it to prevent mistakes in your work. Here is just an incomplete list of responsibilities that include the job description of the hotel administrator:
- room reservation;
- check-in and eviction of guests;
- paperwork;
- preparation of reports;
- telephone consultations;
- monitoring the condition of leased premises;
- personnel Management;
- conflict resolution.
The most important
The main function of the porter is communication with customers. This is communication by phone and in person, registration of arrivals and accommodation by available numbers. In addition, the hotel administrator must arrange for the delivery of luggage, inform about additional services, etc. In fact, the porter must do everything to make the stay in the hotel as comfortable as possible for guests. Impressions from your stay may be the reason to leave a review on the Internet. Whether it will be - positive or negative - depends on the hotel staff.
In parallel with the fulfillment of this obligation, the specialist, as prescribed by the job description of the hotel administrator, must monitor the condition of the rooms. Always be aware of which one is busy or free. In addition, it is important to properly organize the work of the rest of the staff, to monitor financial revenues. The administrator also controls the timely cleaning of rooms and a change of linen. As you can see, this position involves considerable responsibility.
What are job descriptions for?
The Labor Code does not contain a clause on the mandatory availability of this document. However, in fact, the job description of the maid and hotel administrator eliminates controversial situations. After reviewing the document, the employee will clearly know what the employer expects of him.
The instructions are developed separately for each vacancy. As a basis, you can take the responsibilities listed in the Unified Qualification Guide. In addition to the standard functions prescribed in this publication, the employer may include additional items in the job description.
The absence of this document greatly complicates the hiring.It is difficult for the employer to assess the quality of services provided by the hotel administrator, to make a decision on further employment. The applicant should also know the job description so as not to perform unnecessary duties.
The relevance of the profession
The hotel business is considered an attractive area for those who plan to build a career. Hotels are now so popular that there are even in small cities. This is especially true for resorts. People constantly visit different cities for work or tourist purposes. If the trip lasts more than a day, a person will certainly need a hotel room. Therefore, hotel services are always in demand. Depending on the size of the company, several employees can work in one shift at once.
How to become an administrator?
If you are interested in a career in the hotel business, start looking at the vacancies of administrators right now. For this, sites with job offers from potential employers are ideal. Sending a resume will not take much time, but it will allow you to get an invitation to an interview, where everything will depend on what impression you make on the recruiter.
Having received the cherished vacancy, hurry to get acquainted with the job description of the hotel administrator, a sample with the main list of responsibilities is given above.
Personal qualities
Any work is easier to carry out in the presence of certain makings. Of course, the job description of the senior hotel administrator does not include them, but it will be useful for potential candidates to know.
The following qualities are appreciated:
- goodwill;
- accuracy;
- neat appearance;
- a responsibility;
- sociability;
- organizational talent.
A person who is difficult to overcome stressful situations and finds it difficult to find a common language with others is unlikely to stay for a long time as a receptionist.
pros
- Demand. A good specialist in the hotel industry will not be left without work. Especially with education and skills.
- New connections. The administrator has to communicate with a huge number of people, which allows you to make useful contacts.
- Broadening the horizons. Guests from various cities arrive at the hotel, which allows the sociable receptionist to learn a lot of new information.
Minuses
- Low salary. Even in the Russian capital, administrators are paid an average of 30-40 thousand rubles.
- Physical exercise. The porter has to carry out almost the entire shift on his feet.
- Conflict situations. Often come across capricious guests who are able to pat the administrator’s nerves.
- Shift work. Not everyone likes night shifts. But hotel employees have to put up with this.
The job description of the hotel administrator at the reception is an important document. It is better to get acquainted with it before starting work.