The current life situation of Karen from Banbury in Western Australia is quite remarkable. She did everything as expected. But then came an unusual score that knocked her out of her rut. Now she does not know how to solve this issue. Indeed, in essence, subscribers are completely not protected from various frauds by telecom operators.
Problem account
Karen regularly paid for communication services. Moreover, the amount was about 400 Australian dollars. But the last bill for data services she was simply shocked. The amount of $ 465,000 was indicated there, which certainly did not correspond to reality.
The woman began to actively call the customer support line. Operators promised to resolve the issue and formed applications. Then came the next score. It already featured an amount of $ 465,400. After that, Karen went to the local representative of the telecom operator. The manager also promised her to resolve this issue.
But the girl decided not to stop there. She raised this issue on social networks. A lot of people stood on her side. One technical analyst pointed out that for this amount the girl had to watch 30,000 films a month, and this is physically impossible. The last post reached the technical director of the telecom operator. It was he who was able to solve this issue.
Do we have such situations?
Similar cases in the Russian Federation are also not uncommon. The only difference is the amount indicated on the invoice. If in Australia it amounted to about 460,000 local dollars, then in our case it can vary from 30,000 to 50,000 rubles. At the very least, contract subscribers for telephone and communications are precisely such amounts indicated on various forums. But you can solve this issue by contacting the mobile operator’s customer support center.
Conclusion
An example of Karen from Australia showed that there are no hopeless situations. You just need to fight to the end, and any problem can be solved. The main thing is not to give up and fight to the end.