Many potential employees are attracted by the vacancy of the early collection operator at Tinkoff Bank JSC. Before the interview, it is recommended to read the job reviews. It is also worth exploring as much information as possible about the employer and the requirements for employees.
What is the difference between a collection department and a collection agency?
Any financial institution providing lending services has customers with outstanding loan debt. The borrower is obliged to pay a fine and a fine in the prescribed amount in case of delay in the next loan payment. At the first stage, specialists of the bank's debt collection department call up with non-payers and conduct consultations. At the absence of payments on debt for a long period of time, the debtor's case is transferred to a collection agency.
This unit is negotiating with the debtor and motivates to pay off the debt as soon as possible. Otherwise, the borrower may be in a difficult financial situation. Our own collection department works with customers who have a delay of less than 1 year. The period of time after which a case is transferred to a collection agency is determined by many factors. Among them, one can distinguish both the size of the debt and the degree of interaction of the borrower with the collection department. If the debtor evades repayment of the debt, then he can be prosecuted.
Applicant Requirements
The employees of the department of early collection work remotely, however, they are subject to the same requirements as for applicants for other positions. A potential employee must have developed communication skills, as well as analytical skills. In addition, the vacancy provides for the presence of such qualities as stress tolerance and determination. Having experience in a similar field of activity will be an advantage for a potential employee. It is important that the employee has a fast and uninterrupted Internet, as well as a computer and headphones. It is also necessary to ensure complete silence during working hours, because if you ignore this condition, the employee may face a fine.
Debt collection obligations of the operator
A potential employee must undergo professional training and only then discuss the possibility of employment with the employer for an interview. In the process of training, the applicant learns the subtleties of interest calculation, effective methods of motivating debtors and much more. Also, during the training process, employees are provided with a full package of information on all credit products of the organization and the amount of fines. If the employee has successfully passed the interview, the employer enters into an employment contract with him.
Specialist duties include:
- timely informing borrowers of overdue debts;
- Negotiation;
- consultations on various payment options;
- customer motivation to pay off debt.
In addition, employees are required to promptly enter the information received into the electronic system and process calls efficiently. Negotiations with debtors are supervised by senior specialists, therefore, if any errors are made, the employee is fined. If he made gross errors, management may decide to dismiss him.All penalties are discussed in advance when hiring a specialist. The vacancy is available for citizens of Russia who have reached the age of majority, received higher or incomplete higher education.
Early collection operator at Tinkoff: employee reviews
The vacancy of the early collection operator is constantly open at Tinkoff Bank JSC. In this regard, we can conclude that people do not stay in this position. Therefore, there is an acute shortage of specialists in this field of activity. Analysis of statistical data shows that this position is most often occupied by students or women who are on maternity leave. A free work schedule for this category of citizens is a great advantage. The vacancy "Tinkoff" early collection operator collected different reviews, since not all employees can withstand high nervous tension throughout the working day.
Other employees note that the vacancy is convenient in that you can choose your own convenient time for work. Job OThe Tinkoff early collection pen, which many have been interested in recently, is a good start to further career growth. The best employees can expect a promotion with an increase in wages. Studying the opinion of employees about work in this financial and credit structure, you can find very diverse reviews. The operator of early collection at Tinkoff is constantly in emotional nervous tension, as many customers are rude to answer and rude on the phone during a conversation.
Employees talk about maintaining a plan for those who have passed the probationary period. If the set plan for a month is not fulfilled, the employee may be fired. However, the management is aimed at increasing the efficiency of each employee and is not interested in mass recruitment, which is confirmed by numerous reviews. The operator of early collection at Tinkoff is a position that applicants can consider not only as part-time jobs, but also as their main place of work.
In general, the position of a collection specialist is an excellent job opportunity. This is a great chance for those who want to build a career in the field of lending and occupy a high position in the financial department. Early recovery operator in Tinkoff (reviews ambiguous posts) works according to the developed script. The employee acts in accordance with certain work regulations, deviation from which threatens with fines. If we analyze the positive comments of employees, we can conclude that this vacancy is in demand. In order to achieve success in this field of activity, you will need to work productively and hard. Therefore, the final financial result depends on the effort invested, which is confirmed by numerous reviews of work at Tinkoff. The early collection operator must comply with certain rules and instructions that are adopted by the financial institution.
The specifics of the bank
The specifics of Tinkoff Bank JSC is the lack of service offices. Therefore, most of the vacancies offered are remote work. ABOUTtensions about the early collection operator at Tinkoff Bank says that in the process you can learn a lot of subtleties and become a real professional.
In this credit organization, you can not only earn, but also grow as a specialist. There are different opinions about working at Tinkoff as an operator of early collection at home, because for some it is a great start to start a career, for others it is a serious blow to the nervous system. Work in this structure disciplines employees, since they are responsible for the result of work and are obliged to follow a specific plan.Many people have a negative attitude to the fact that to start work it is necessary to purchase additional equipment at their own expense.
What to prepare for?
Potential job seekers can earn a steady income by choosing a job as an early collection operator at Tinkoff Bank at home. Reviews of this position say that the employer provides all the necessary training materials in a playful way and then conducts an exam. However, some job seekers claim that after employers denied them employment after training and practice.Among the negative aspects, many highlight heavy fines and other sanctions that are counted when listening to conversations with a client and.
The employer provides job seekers with the opportunity to build a career within the framework of the credit and financial structure, as this information is confirmed by the feedback of employees. ABOUTThe early collection officer at Tinkoff Bank constantly communicates with different people on the phone, so you need to be prepared for high emotional stress.
Features of work
It’s not easy to get a promise from a debtor to pay a debt, but it’s even more difficult to keep a promise. There is no doubt that working at home has many advantages, since the employee has the right to independently manage working time. But the salary in this credit institution leaves much to be desired.
Some job seekers consider working in a banking structure as extra income. ABOUTTinkers about working as an early collection operator at Tinkoff Bank suggest that a person with a great sense of pity for people will not be able to work effectively in this position. Success in this field of activity largely depends on composure and the ability to achieve your goals. Employees leave completely different reviews about the vacancy "early collection operator at Tinkoff," because not all people can work effectively in conditions of constant psychological discomfort.
Core skills
The specifics of work is not suitable for every person, since employees need to learn to catch the mood of the client and convince him to pay off the debt in the near future. Applicants need to be fluent in the Russian language, navigate the terms of payment, be able to work by phone and quickly find an interlocutor. Professionals are required to have a good knowledge of fines that are due for late payment.
Not all debtors are ready for a constructive dialogue with bank employees, therefore they send out negative emotions directly on the phone in a rude manner, as many reviews say. An operator of early recovery is a position that is associated with tremendous nervous tension.
Main problems
Some employees claim that at Tinkoff Bank JSC you can earn good money and at the same time choose the most convenient work schedule for yourself. Some employees report that it is impossible to create complete silence at home, which entails problems associated with additional fines.
Many people can not withstand constant stress and daily scandals with customers, so they quit this position. Some reviews of former employees claim that management may change the rules of work and wage conditions.
Emotional load
The position of the early recovery operator is associated with the performance of routine operations, so at a certain stage, people begin to burn out emotionally. The operator’s work is as automated as possible, so it can be compared with the work of a conveyor worker. Automation is required to reduce the unproductive time spent by a specialist. Not every person can withstand emotional pressure for a long period of time.The reviews of many employees claim that the work causes tremendous mental and emotional exhaustion, which develops as a result of chronic stress.
Who needs a job?
People who are not able to complete tasks and put off things at the last moment will not be able to achieve success in this field of activity. Also among the negative aspects, employees note the inability to influence the decision-making process of customers. Many say that the enthusiasm of the newcomers is briefly enough for the positions of the operator of early collection at Tinkoff. The reviews of employees and customers agree that this area of activity is quite nervous, so everyone is under tremendous stress. This vacancy is ideal for ambitious young people who are not afraid of difficulties and who want to build a career. Before making a final decision, applicants are encouraged to review the reviews of Tinkoff Bank. The operator of early collection is a rather specific position in which only a stress-resistant person can hold out.