Many buyers have the problem of acquiring low-quality goods. This applies to various things - clothes, accessories and shoes. In this case, it is necessary to focus on the norms of the law so that you can return the money spent or exchange goods. To do this, you need to know by what rules such procedures are performed. The warranty period for winter shoes is also specified in the law. This will protect personal interests in the event of a poor purchase.
What applies to winter shoes?
Winter shoes have a strong and thick sole. Its rubberized base should not be slippery. Inside is usually a fur or other insulation. The basis of shoes includes genuine or artificial leather, suede. High-quality winter shoes have stitched soles.
The main characteristics of the products are stability, convenience, durability. Shoes must withstand moisture, frost and various temperatures. In winter, it is warm and comfortable. Popular types of winter shoes include uggs, boots, boots, sneakers, boots. There are other various types. They differ in materials, finishes and used tools during manufacture.
Warranty period
The guarantee for shoes is approved by the Law "On Protection of Consumer Rights" No. 2300-1 of 02/07/1992. If defects in the goods have been discovered, the buyer can make a claim. The warranty period for winter shoes can be set by the manufacturer and seller. The first is considered mandatory, and the second is chosen at the request of the seller, which is usually set for a period of 14 to 30 days.
A mandatory guarantee is approved by law. These standards must be observed by the manufacturer on the basis of a specific GOST:
- Every day - 30-80 days - GOST 26167: 2009.
- Sports - 60 days - GOST 2063-92.
- Model - 60-90 days - GOST 19116.
- Children - 30 days - GOST 26165.
- Home and road - 30-35 days - GOST 1135-88.
How much is the guarantee for winter leather shoes? In this case, the same principles apply as for the ordinary, since the law does not have a clear distribution of such goods. Such things are subject to exchange and return with the payment of the money spent.
Seasons
The warranty period for winter shoes also extends if purchased on a seasonal sale. However, it does not come from the date of purchase, but with the advent of the sock season. This period in the regions may vary depending on the climate. For example, in Moscow the following seasons are valid:
- November 1-March 1 - winter;
- March 1 - May 1 - spring;
- May 1-September 1 - summer;
- September 1 - November 15 - autumn.
When does the warranty for winter shoes begin? If winter shoes were bought in the summer, then it will be possible to wear them only from November. Then the warranty is valid from this period. But if the shoes began to be used out of season, then claims are not accepted. Usually, a memo is provided with the shoes, on which the warranty period for winter shoes is indicated.
Sometimes this information is on bulletin boards in stores and boutiques. In regions, trade rules for specific types of activities may apply. And if the goods were purchased via the Internet, when does the warranty period for winter shoes begin by law? It will be valid from the date of receipt of the goods by the buyer, since a lot of time is spent on delivery.
What is included in the warranty?
The main part of the shoe is the material from which it is made. The rest relates to hardware. It can be heels, fasteners, jewelry, buckles. The seller can tell the buyer that the term does not apply to components. But this is not true.
The warranty applies to all shoes. In some cases, it can be separately mounted on fittings. If not, then it applies to all shoes.
Return
Sometimes it happens that winter boots or boots did not fit. Or maybe you just didn’t like the color or other characteristics. In this case, the return of winter shoes according to the law can only be within 14 days from the date of purchase of the goods.
At the same time, the reasons for this should not be explained if the product was not worn, and also has a presentation. This is spelled out in article 25 of the Law on the Protection of Consumer Rights. The product must have a box and labels. When returning with you, you need to take a check and passport. Winter shoes can be exchanged for a similar one or ask for a refund.
Return after wear
And if winter boots or boots have already been used for socks, can they be returned? Even if they were used, but there is a manufacturing defect, then you can hand them back. This is approved by article 18 of the above law.
Industrial defects include:
- Tear off the heel, the soles.
- Material defect.
- Uneven seams.
- Similar paint and other defects.
For example, the shoe size is suitable, but it still rubs. This may be due to manufacturing defects. You can return such a product, since the lack of limits the operational properties.
Inconvenient shoes
Whatever the warranty period for women's winter shoes would be, the goods will be returned within 14 days without a receipt. You only need confirmation that the purchase was made in this particular store.
You can present the package if it can be determined from it that the goods belong to this trading institution. Witness testimony will do. Anyone who was around when buying can be a witness.
Refund without check
The term for returning winter shoes extends to those cases when there is no check. You must write a statement. It indicates the data of the seller and buyer. The name of the product, cost and date of purchase should be indicated. It is necessary to indicate what exactly did not suit the product - size, color or style. Then you need to write the date and signature. The application must be accepted by the merchandiser.
One copy remains in the store, and the other should be taken with you. The second document should bear a mark on acceptance of the application. If everything is done correctly, the seller will replace the product or refund. If you refuse this, you have to go to court.
Defective goods
To return a defective product, it is not necessary to provide a check. It is necessary to write the same statement as mentioned earlier, only the type of defect should be indicated. If there are no payment documents, then a witness must be invited.
The application must be submitted before the warranty period for winter shoes has expired by law. The product should be given clean and dry. There should be no signs of third-party repair on it, otherwise a warranty can be denied.
Drawing up a claim
Buyers need to know how to make a claim for a refund for low-quality goods. It is written in free form. Please note that most sellers refuse to accept defective products. Therefore, it is important to know the legal norms so that you can demonstrate knowledge of your rights.
The application is written in 2 copies. Be sure to indicate the date and place of purchase. You must specify the model, size, color, price of the goods. It is necessary to describe in detail the defects, as well as when they were identified. You need to indicate how long the warranty for winter shoes lasts. If the application contains the norms of the law, then most likely the buyer will be refunded or the goods will be exchanged. Be sure to write the date and signature.
Answer
An application is considered within 10 days. This is indicated in Article 23. The requirements must be satisfied during this period. If nothing has been done, then this is the reason for going to court. According to article 13 p.6 the seller pays the buyer a penalty - 50% of the amount.
After warranty expires
You can return the product and return it for repair even after the warranty ends. If a defect is noticed at the time when this period came out, but within 2 years it is not possible to prove the existence of a manufacturing defect, then you can make a complaint to the seller or manufacturer. This is approved by article 19 para. 5.
In this situation, it is necessary to conduct an examination for personal funds in order to prove the fault of the manufacturer. If correct, the seller must return funds for low-quality shoes, as well as pay for the examination. The norm is established by article 18, paragraph 1.
Protecting Your Rights
You must be able to show knowledge of rights and laws. Returning goods is a common situation. Sellers often come across them. If the buyer persists, and also goes to court, then in addition to compensation for compensation, the administration will pay a fine. It is advisable to familiarize yourself with the provisions of article 18.
If you cannot manage the problem yourself, you need to contact the consumer protection department. They advise, provide legal assistance, as well as suggest further actions. If necessary, you need to write a statement to the court.
Refusal cases
There are rules for the sale of certain goods, which include shoes. By law, a refund will be refused in the following cases:
- Shoes are not defective, but due to socks they have lost their presentation.
- There are mechanical damage that appeared due to the fault of the buyer.
- The buyer performed repairs before returning the goods to the seller.
- Shoes have flaws due to inappropriate use.
In other cases, the law protects the rights of the consumer. It is necessary to act persistently, and then everything will surely work out.
Peer review
Controversial situations often arise. For example, the buyer complains about the defect, and the seller believes that it arose when worn. Then an independent examination is appointed. The event must be ordered by the store, and it is paid for by him. If the buyer is to blame for the defect, he will reimburse the examination. If the consumer disagrees with the results of the event, he has the right to appeal in court. If the store does not fulfill the requirements of the customer, then he will be required to pay a fine.
Each buyer may experience similar situations. If a defect is detected, do not panic. You must familiarize yourself with the rules of the law or contact a lawyer who will help to uphold the rights. To make an exchange or return, you need to collect shoes in a box, take labels, a guarantee and a check.
Buy recommendations
It is advisable to purchase shoes in a company store. This is due to several reasons:
- An official guarantee is provided there.
- The purchase is confirmed by check.
- Shoes are of high quality.
Although the cost of goods there is usually higher, but this is normal for high-quality products. If you purchase shoes on the market or in a thrift store, then the return will be more difficult to complete. You must immediately ask the seller for a check and a guarantee, or else refuse the planned purchase.
Examination should be carried out only if it is certain that the defect has arisen due to the manufacturer. If it is confirmed that it has appeared due to socks or inappropriate storage, the buyer will need to pay for the examination. How long the shoes will last depends on the materials used. But all the same, during the statutory period, the buyer has the right to contact the store to return products, repair or receive money.
The problem is not so difficult to solve. The main thing is to know your rights and be confident in your innocence. Often, only because of the indecision of the buyer, the seller does not want to make concessions and change the defective goods.