Terms and rules for returning shoes to the store

Return shoes to the store is possible in the event of a warranty period. It can vary from 2 to 4 weeks, however, according to Federal Law No. 25 of the Law on the Protection of Consumer Rights, the buyer is obliged to provide the goods only within a 14-day period with the purchase receipt attached. There is also a factory warranty - the period announced by the manufacturer of a particular shoe model. It applies to the entire range of goods, regardless of whether the store is ready to accept it back on the basis of its established deadlines.

Warranty case

If the shoes or other personal goods did not fit, was purchased without a discount and not at the time of sale, the customer has the right to return it with a full refund. You should also make sure that the shoes at the time of purchase had no defects, and in the same condition will be returned to the seller.

However, there is a nuance: shoes cannot be included in the category of “devices” for which the manufacturer’s guarantee is not established, they cannot be exchanged and returned - the list of household goods is listed in section 4, article 47 of Federal Law No. 55. How then to return the shoes to the store and get the money back?

In the event that the goods received defects after the purchase and before the moment of return, the customer is obliged to assure the seller of low-quality tailoring of shoes by providing evidence. The resulting defects when returning shoes to the store after a small sock can be different, have a different nature:

• Part of the product is peeled off.
• An uneven / torn seam is noticed.
• Clasp / decor problems.

According to the Federal Law No. 19 of the Law on the return of shoes to the store, the client points to the problems listed in him that he encountered. If there are disagreements, the store is required to conduct a quality check - an examination is carried out, and after 10 working days the seller gives an answer.

Two weeks return policy

There are several categories of personal goods - some are bought in expensive branded stores that provide warranty service periods, others do not have such legal documents. There is a category of clothing and footwear, called "household". There is information about them in the law ФЗ-№ 55, section 4. They, as a complex product, fit the description in the section of article No. 2300-1. Shoes can be returned, replaced, or repaired within two weeks of purchase. Accordingly, any type of consumer goods can be returned to the store and you can demand a refund.

• At the time of purchase, you need to check with the seller to which type of product specific shoe models are.
• It is unlikely that oil shale can be returned if they were torn after 5 days.
• But the rules for returning shoes to the store of good quality, sewn under the brand name of the famous brand, are painted separately.
• Typically, each high-fashion boutique sets up individual rights for consumers. This does not mean that a person cannot donate underwear, glasses, or products if they do not meet the declared quality characteristics.
• The same applies to clothes and shoes, the terms of return to the store of which are established by the laws of the Russian Federation.

If there is no guarantee, the purchase can be returned within 15 days with a full refund in accordance with Art. 18 of this Law. This point applies to products of good quality without manufacturing defects or acquired defect.

Return unworn shoes

If the customer cannot provide payment receipts, labels or other details confirming the novelty of the goods to the goods at the time of return, it is still possible to return the shoes to the store in the first 14 days.

1. A packing box is provided.
2. An application is written in the name of the store’s administration with copies attached upon payment of the goods.
3. A claim letter is being compiled.

The buyer has the right to contact the appropriate law enforcement authorities or the organization for the protection of consumer rights. When the store refuses to refund, the case is submitted to court.

Exchange of goods: return of shoes to the store within 14 days

The seller or buyer can offer to exchange low-quality or unsuitable for the sketch and size of the goods for the same only if the shoes are fully consistent with the presentation:

• there are no traces of socks;
• no scratches or cuts;
• There are no defects regulated in Federal Law No. 19.

So, guided by regulatory acts, knowing the rights of the buyer, a person is aware of how to return shoes to the store upon the occurrence of a warranty case and otherwise provided by law.

Replacing shoes with analogues

The quality of the goods is determined by the list of matches for the declared characteristics of the manufacturer. If clothes or shoes should have cracks and scratches in design, they will be considered quality goods of the proper kind. Therefore, check the technical specifications in advance to know why money can and cannot be returned.

1. Suppose the shoes were bought without trying on. At home, the buyer discovered a size mismatch. This is a reason to replace with the desired size, however, they do not refund money, since all details must be checked before the transaction of purchase and sale.
2. The shoes didn’t spread, rubs, became uncomfortable. You can replace it or ask for a replacement based on the fact that there was no time in the store to detect a deficiency.

You must return the product in the form in which it was purchased. If traces of wearing are found, the seller will not be able to replace the product.

Partial refund shoe replacement

Arriving home, the buyer discovered a number of discrepancies that he could not physically learn about in the store:

1. The object does not have a warranty card, but according to the seller it is provided. There must be an insert inside the box.
2. The described characteristics are stated, but in fact they are not or are not. For example, it was said that the shoes are waterproof. When checking it turned out that this is not so. This is a significant flaw, which the seller hid. According to the law, he was obliged to give reliable information about the product.
3. An item of good quality can be returned if the image on the package describes a completely different product. For example, a specific model was selected in the cabin, another was issued from the warehouse. Externally identical box, inside the wrong equipment. (See Article 20 of the Federal Law No. 171).

Goods that do not have precious stones and metals are not included in the category of “commodity luxury” according to Federal Law No. 55. Therefore, they can be returned by law, referring to Article 25, or the procedural rule of Art. 502 of the Civil Code of the Russian Federation. The seller will be required to reimburse part of the cost based on claims made.

When to return and exchange the goods will not work?

According to the ZOZPP, shoes of good quality can not be returned only because they have disagreed, the model did not fit the specific outfit, and the recipient of the gift, for example, did not like them at all.

• Complex technical products with a warranty period and without factory defects will not be accepted back in any store for reasons not specified in Article 18 of the Law.
• Exchange will also not be made. However, there are exceptions to this, and requirements in accordance with Art. 22 of this Law, they can be presented to the seller legally.

Before buying, a person should examine the product carefully, check for defects, for example, if we are talking about sports shoes with elements of professional functions. Inappropriate color, which the buyer noticed only at home, is not a condition for return. If another is shown on the box, this serves as a reason for replacement according to the ЗОЗПП.

Poor replacement of goods returned to the store

If you have previously contacted the store in order to have your shoes replaced, and the second pair turned out to be of the same poor quality, you are entitled to demand a full refund. These are good reasons for returning shoes to the store, and if you do not want to fulfill the buyer's request, the store runs the risk of being fined.

Testing is carried out as part of the establishment of factory hidden marriage. If we talk about the lack of tightness, then such products are considered defective (especially if they are designed for the appropriate weather). The declared characteristics and quality do not meet the expectations of the client, therefore he is entitled to:

1. Contact the workshop to obtain an act of opinion on product inspections (See Articles 20, 21, 22 of the Law).
2. Provide cash and sales receipts for the return of the value of the goods.
3. Get a refund of the full cost according to paragraph 1 of Art. 18 of the Law "On Protection of Consumer Rights" or partial when replacing with a similar model.

Often sellers say that a marriage or defect is something that is invisible in the product, but it affects the work. At the same time, a torn strap or strap is also a factory defect. For example, after a week of socks, the sole peeled off. The shoes are returned to the store with repayment (to the consumer) of the partial cost.

Refusal of purchase with full refund and moral compensation

There are certain categories of cases when the return of shoes to the store is possible with a full refund and payment of compensation. This is due to the occurrence of cases when the buyer is injured. For example, the shoes bought were of poor quality, as a result of the socks, the woman was injured - the heel broke, and the fasteners entered the foot. Accordingly, it is necessary to support the appeal to the store with evidence of injury.