Users who make a purchase for the first time through the AliExpress website are often worried about the question: "How to write a letter to the seller on AliExpress"? You can contact the supplier in several ways: sending a personal message, chatting, through the product review form. The client can also open a dispute with the supplier (in case the paid and delivered goods turned out to be damaged) and contact him by e-mail.
How to write to the seller in "Aliexpress"? Correspondence Methods
The client, who has not yet made a choice, has the opportunity to clarify the information relating to the things he liked, on the product description page. To do this, you must log in to the site or register as a buyer (if a purchase is made at this site for the first time).
Being on the product description page, a potential buyer can use the button in the form of a yellow envelope with the inscription "Send message" (Contact Now). Similar buttons are also available on the card of each product and in the profiles of sellers. A response message will come in a maximum of two days.
The seller’s response can be found by opening the "Message Center" page, which stores the history of all customer requests and sellers' responses. It also records the time and date of sending incoming and outgoing messages. If the supplier is interested in updating the customer base, he will definitely get in touch. If, within two days, the seller has not responded to the client’s appeal, the best thing to do in this situation is to find another seller. In addition to sending text messages, the buyer, authorized on the portal, gets the opportunity to send the seller an image of the goods received.
Chatting is another way to write to the seller on Aliexpress. How to do it? To start correspondence, you need to activate the corresponding option (“Start chat”) on the page of the checkout form or in the product catalog.
Another option for contacting the seller is to comment on the quality of the purchased goods. The buyer who left a comment can have no doubt: the seller will definitely read this message. Monitoring reviews is one of his responsibilities.
How and when can a customer enter into a dispute?
Opening a dispute will be possible six days after the goods are sent to the consumer. The reason for entering into a dispute may be the excess of the delivery time or discrepancy of the purchased item to the description published on the site, receipt of goods with discrepancies. Many buyers prefer to contact the supplier before contacting the site administration or the Aliexpress support service. Usually, a seller who values his reputation gets in touch quickly.
To open a dispute, a client needs to visit the “My Orders” page and click on the appropriate button. An important point: the dispute must be opened before the end of consumer protection (depends on the method of delivery of the goods).
To contact “Aliexpress” support service without opening a dispute, you need to find the “Help” tab in the top menu, and then select the “Disputes and Complaints” line.
If all of the above methods of correspondence with the seller do not suit the buyer, the site provides the ability to communicate by e-mail. The address of the supplier’s virtual mailbox is indicated in his store (section "Contacts").On AliExpress, this communication method is not popular, but affordable.
What language can I communicate with the seller?
A distinctive feature of the AliExpress trading platform is that the products of Chinese sellers are presented here. Therefore, even on the Russified version of the trading platform, communication is possible only in English (the bulk of the Chinese do not speak other languages).
But it does not follow from this that a buyer who does not know English will not be able to find out all the details that interest him. For communication, the most minimal knowledge and ability to use a Google translator is enough. The main thing is that the seller turns out to be a decent person and get in touch.
How to write a comment on Aliexpress to the seller who sold low-quality goods
It is not uncommon for customers to mature questions after an order is placed and prepaid. The reason for contacting the supplier may be, for example, too long a procedure for sending goods to a new owner. There are also known cases where the buyer's protection period was already drawing to a close, and the goods had not yet been delivered. Sometimes a customer is billed in excess of the cost of the goods indicated on the site, but he notices it after making the payment.
Serious reasons include:
- poor-quality goods delivery;
- moving the recipient to a new place of residence;
- lack of a track number by which you can track the sending path.
To contact the seller after paying for the order, you need to log in to the site (enter the site using a personal login and password) and go to the "My Account".
If the client moves the cursor to his name (located at the top of the page on the right), a menu will appear, in which you should select the line “My orders”. Having found the necessary order and clicking on it, the client will be taken to the order page. There is a button "Write to the seller." In "Aliexpress", as mentioned above, customers are given the opportunity to contact the supplier in several ways. Here is another one of them.
Alternative way of communication
TradeManager is the most convenient way for customers to communicate with suppliers. How to write to the seller in "Aliexpress" through TradeManager? First you need to install the program on a computer or phone.
The necessary version of the program can be downloaded for free by visiting the website of the Chinese corporation Alibaba Group.