Everyone wants a warm and comfortable home. But if the creation of a pleasant psychological atmosphere is completely in the hands of the residents themselves, then the microclimate of multi-unit buildings with centralized heating is controlled and provided by outside organizations.
Heat is far from the cheapest expense item among other elements of the rent. It is even more annoying when you have to allocate funds from the family budget for services that are not provided in an adequate amount. What level of heat supply are required to provide utilities? How to achieve the required temperature in the apartment? Where to go if the batteries are a little warm, and how to do this to resolve the issue as soon as possible?
What temperature in a residential building must ensure utilities
The legislation approved sanitary rules and norms for almost all occasions. According to the developed documents, the following indicators are established that service organizations are required to provide for residential premises:
- for rooms with external walls on both sides - angular - the temperature supported by central heating should not fall below +20 ° C;
- the same indicator is approved for new buildings, from the time of commissioning of which no more than a year has passed;
- in all other cases, the room temperature should not fall below +18 ° C both in residential premises and in the kitchen;
- for the bathroom, the lower limit of the norm will be higher - at around 25 ° C;
- on stairs and in the lobby - at least +16 ° C.
If the above norms are observed, any claims will be unlawful, and even cold batteries at high heating tariffs will not be considered as a reason for any action on the part of organizations serving the building.
What to do if the temperature in the apartment is below the norm
Before you make a claim to the management company, you need to make sure that the cause of insufficient heat in the house is a violation precisely from the communal service. Perhaps it is not the temperature of the water supplied to the radiators.
The result of such a check will determine where to go. If the batteries in the apartment are cold not due to the fault of public utilities, you will have to call a specialist to carry out the work yourself, and most likely you will pay for his services from your own pocket.
General or particular problem?
The easiest way to evaluate the performance of the heating system is to touch not only the battery itself, but the pipes, the common riser. If it’s hot, it’s possible that there is a blockage inside the radiator or pipes connected to it, relating to only one apartment.
You can also ask about the situation with the microclimate of the neighbors, and not one - you should find out this moment as those with whom there is a common pipe (for example, living above or below you), and those whose apartments are not connected to your like way. This will help determine the extent of the problem and, in certain cases, find assistants interested in solving it, as well as understand where to complain about cold batteries.
The apartment may completely lack heating of all elements of the system or part of the pipes due to the accumulation of air in them, then they will be stably cold immediately from the beginning of the heating season.This question does not require the involvement of third-party organizations, a large number of people and a long process of proving their innocence - only the intervention of the master of the branch of the FSW serving the house.
Likely Causes of Heat Infringement
There are various reasons for the lack of heat in the apartment. Among them, the most frequent:
- excessive wear of the communications system;
- Errors made at the design stage or during the installation of the system;
- incorrect adjustment of the heat supply by an incompetent or negligent employee;
- unauthorized connection of neighbors to a centralized system (for example, incorrect installation of underfloor heating).
It may be necessary to use the help of lawyers to identify the person responsible, to whom it is possible to turn for advice not only personally, but also on the Internet. In order to avoid unnecessary costs, it is better to do this in case of any refusal, since the reviews of those already faced with the problem testify to the incompetence in this matter even among some representatives of the Supreme Court.
Organizations responsible for microclimate in residential premises
In the event that the temperature measurement showed a violation of the standards approved by law and there is reason to believe that the cause of this inconvenience is not of a private nature, it will be useful to know the organizations with which you can solve the issue of heat supply.
Where to go if the batteries in the apartment are cold? The first instance is the housing and communal services office serving this building. You can contact the management company or the organization that provides this service. Their representatives are required to respond to the complaint and analyze the situation.
To be sure that the problem will not go unnoticed, it is better to write a written statement.
How to make a claim for lack of heat in the apartment
For the correct indication of the recipient in the header of the application, you should find out the full name of the organization, its exact address, the names of the responsible leaders. The name, address and contact details of the applicant are also indicated there.
It is necessary to make sure that the complaint will be considered and not be able to remain silent - for this it is necessary to ensure that the written application is accepted and a note is made on the copy that remains with the tenant - put the so-called incoming number and date of receipt of the claim.
Directly in the text of the statement follows:
- confirm your right to the service - refer to the contract with the organization, noting the conscientious fulfillment of the obligations imposed by him on his part (lack of debt);
- to state information on the fact of non-provision of the service in the proper amount and the period during which this violation is noted;
- indicate the probable causes of the malfunction of the system;
- provide temperature measurement data in the apartment;
- talk about the consequences of this incident, evaluate the moral and material damage caused by it.
In addition, it makes sense to determine the response time to the application (for representatives of the housing and communal services a reasonable period is three days) and require written notification of actions taken.
The statement must be certified by the personal signature of the claimant.
If the application has been refused, it is necessary to send it by mail to the name of the responsible manager and be sure to send it in such a way that it guarantees documentary notification of the sender about the delivery of the document and delivery to the addressee.
Confirmation receipts must be retained.
Where to go if the batteries are a little warm and there is no trust in local representatives of the housing and communal services
After sending a claim, you can wait a week if the cold and life circumstances (for example, the presence of young children in the family or poor health members) do not force you to act earlier.
In the absence of a proper reaction, such a complaint should be sent to a higher authority - the district housing inspectorate or Rospotrebnadzor. It is necessary to add to the document information on previously taken actions, a copy of the first statement, reporting the absence of an appropriate reaction from the FSW.
In case of repeated silence, the next instance will be the prosecutor's office. The complaint must be accompanied by documentary evidence of the futility of previous attempts to resolve the issue and provide information on the harm caused by the inaction of officials living in the apartment.
You can also go to court, but cases are not considered in it quickly and it is better to go there after solving the main part of the issue, presenting a claim for compensation for material and moral damage.
Faced with such difficulties, citizens often express the opinion that it is useless to contact the local FSW, advising them to act immediately through higher authorities or send the original claim to the management company, and at the same time copies to all other controlling organizations.
Each case is individual, and it is impossible to unambiguously biased judge all organizations of this kind. The scale and intensity of actions taken depends on many factors. How persistently and where to complain about cold batteries, what to do in a particular case - everyone decides independently.
How else can you fight for heat in a living room
What to do if the batteries in the apartment are barely warm and the responsible organizations are in no hurry to help solve the problem? You can begin to act independently more actively, not limited to letters and waiting for an answer to them.
- Formal confirmation of the existence of a problem is necessary to begin work on resolving a problem. For this purpose, an act is drawn up. The commission, the presence of which is necessary to create such a document, should include representatives of the local government, civilians from other apartments, a competent foreman - locksmith of the FSW. It is better to take on the organization of this event by sending written appeals to the appropriate authorities containing a request for an examination and suggesting a possible date for the inspection.
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If the petition is ignored, the act can be drawn up without the participation of official representatives of the authorities. In this case, it is signed by the residents and neighbors, as well as, preferably, a professional with the appropriate qualifications. Copies of unanswered previous appeals are attached to the document, or a note about them is made in the act itself.
- All appeals and documents sent must be sent by mail with notification of receipt by the addressee and should be made in duplicate. Responsible organizations must respond no later than within three days. In the case of claims that have been confirmed, representatives of the housing and communal services should bring the indicators in the apartment to the standards established by law within a week.
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Correct measurement results should be provided. According to the rules for determining the temperature in a residential building, measurements are made separately in each of its separate parts at a distance of 1 meter from the internal walls and 1.5 meters above the floor.
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In order to avoid complaints from the FSW, it is necessary to take care of the maximum heat preservation, depending on the residents - make sure that there are no gaps in the windows and doors.
Hot Lines for Citizens' Homes
In large cities, it is easier to find where to go if the batteries are a little warm. This issue can be resolved through unified dispatch services having regional offices (phone numbers can be found through local authorities or the inquiry office). Respond to the call should be on the day of treatment.
If you haven’t answered the complaint or couldn’t help for some reason, and the batteries in the apartment are cold, where should I go and what should I do?
Residents of the capital, for example, should contact the Moscow Housing Inspectorate. Phones of the service line are indicated on the official website. You can call to resolve urgent problems associated with heating in the city of Moscow at any time of the day.
In 2017, the Moscow United Energy Company launched its fast-response telephone line. The phone number is published on the official website of the organization. In this case, we are talking about Moscow.
Where to go if the batteries are a little warm and the housing is in another city? It makes sense to get through to the thematic hotline of your region, setting out a telephone complaint about housing conditions.
How should the recorded violation affect the payment for the service
If the batteries are barely warm, where should I go in order not to pay for almost no heating?
In case of a confirmed violation of the heat supply norm, the companies providing this service are obliged to recount the fee for it to a lower side.
To do this, you should send an application to the organization, enclosing a copy of the act with the results of the temperature measurements taken in the room.
Compensation of expenses for unproven services may be legitimately refused only in case of force majeure reasons for violation of the terms of the contract (natural disasters).