Can I return a book to the store? The reasons why the buyer wants to get his money back are various. Nowadays, consumers are convinced that they have the right to return any product to the seller if the period of 14 days has not yet expired. However, does this apply to print media?
Is this permissible?
Can I return a book to the store? It would seem that if you give buyers this right, bookstores will turn into peculiar analogues of public libraries. Everyone will be able to read the literature of interest to them, and then receive their money back. This trend will significantly save customers, but it will negatively affect the profit of bookstores.
Many sellers are firmly convinced that print publications are non-refundable and there are simply no exceptions to this rule. If you rely on the letter of the law, it becomes clear that both sides are mistaken.
Is it possible to return the book to the store by law?
So, what does the law “On the Protection of Consumer Rights” say about all this? Non-periodical publications, to which books belong, are included in the list of goods in the exchange and return of which the seller has the right to refuse the buyer. Of course, we are talking about products of proper quality.
However, the buyer has the right to insist on the exchange or return of the book, if it reveals significant flaws. What can serve as a sufficient basis for getting your money back?
Reason for return
Is book return possible by law? Yes, you can return a non-periodic print publication to the store. There are reasons for this, which are listed below.
- Explicit marriage discovered after purchase.
- Content mismatch with title as indicated on title page or cover.
- Traces of corruption. This is true if the book was damaged during transportation, storage or sale, and was not damaged by the buyer.
It is worth paying attention to the fact that there are simply no grounds for returning periodicals (magazines, newspapers).
Return Terms
Is it possible to return the book to the store and in what cases? To do this, you must comply with the conditions listed below.
- The term of circulation must be reasonable. Ideally, this should be done within two weeks from the date of purchase. If a warranty period is established, the goods must be returned before its expiration.
- Cash receipt must be saved. This document will confirm the fact of the purchase of the book in a particular store, will help establish the date of purchase.
- It is advisable to take a passport with you. It will be required by the buyer during the preparation of the return application.
How to hand over defective goods?
Is it possible to return a book purchased in a store if the buyer has complaints about its quality? This is quite realistic if the discovered flaws relate to factory defects. What will qualify a print publication as a defective product?
It:
- Greased paint.
- Unreadable font.
- Sticky sheets.
- Missing pages.
The reason for the return of the book can serve as other defects that could not be acquired during operation.
Underwater rocks
The buyer will have to prove to the seller that the defects were acquired before and not after the sale of the book. In practice, achieving this is quite difficult. The store may refuse the customer to conduct an examination, and the buyer will be forced to pay for an independent examination. His expenses will be compensated only if the procedure confirms his assumptions.
It is important to consider another point. If the book was purchased during the sale, a reduced cost was paid for it, you should not count on a return. The price of the publication was reduced precisely because of the marriage, about which the buyer should have been warned.
Abridged retelling
Can I return a book to the store if there are no obvious defects? Glued pages and smeared paint are far from all the reasons for determining that the publication is of inadequate quality. This is also possible if the buyer was misled at the time of the transaction. For example, a person through ignorance acquired a shortened edition or a brief retelling.
The seller’s words as well as the title of the book could mislead the client. In this case, we are talking about the inadequate quality of the purchase, which allows us to hope for its successful return.
Textbooks
Textbooks are often acquired by mistake. Unfortunately, returning them is as difficult as fiction. The seller, of course, can meet the customer, but the law does not oblige him to do so.
There may be exceptions, say, an agreement that is concluded between the buyer and seller. For example, when buying textbooks in bulk, the terms of the return may be agreed.
If there is no check
The above describes whether the book can be returned to the store if there is a check. What if this document is not preserved, what happens often enough? Fortunately, this is not a reason to abandon the attempt to get your money back.
Even in the absence of a check, the buyer has the right to return the book. In this case, the testimony of witnesses who were next to the person at the time of purchase may come to the rescue. You can also insist that camera records or store cash registers be checked.
Drawing up a claim
So, the answer to the question of whether the books are subject to return and whether the book can be returned is affirmative. The buyer must go to the store, taking with him documents confirming the fact of purchase, as well as a passport.
In the store, a person will have to make a written complaint. It can be written in any form or on the model provided by the seller. The claim shall indicate the circumstances of the purchase and list defects in the publication. If there is no check, you must declare its loss.
Further examination is carried out if the store insists on it. If the results confirm the customer’s claim, a publication is returned or exchanged. The deadline for fulfilling the buyer's requirements is seven days from the date of appeal.
Going to court
In judicial practice, you rarely see cases of the return of non-periodical publications of inadequate quality. Buyers rarely go to court, which is primarily due to the low cost of the goods. The price of the book, as a rule, is not commensurate with the effort and time spent on its return.
However, if getting your money back is fundamental for the client, or it is an expensive publication, then going to court is possible. Before this, the buyer must perform the actions listed below:
- Make a complaint to the store.
- Order an independent examination and receive documented evidence of your claims.
- Get a refusal to return or exchange the book.
Only after this, a person has the right to file a claim with the judicial authorities. The basis for complaint in this case is a violation of the law "On Protection of Consumer Rights".
findings
Can I return a book to the store? Yes, if it is a product of inadequate quality. The problem may be factory marriage, content mismatch with the title, and so on. The law requires the bookstore to consider a customer’s claim, to satisfy or reject it.
Is it realistic to return the book to the store if everything is in order with its quality? Unfortunately, a refund is possible only if the seller agrees to it of his own free will.Oblige him to do this by law will not succeed.