With the advent of the Internet, it has become much more convenient for people to shop and order tickets. What could be easier? You go to the site, register, and then select the desired direction, date and time. And most importantly, without leaving your home, you can choose a suitable place in the car. Yes, and payment takes place in a matter of seconds. Time! And the necessary amount was withdrawn from the card or electronic wallet. If desired, you can print a ticket and a check. But what if you still haven’t been able to use your purchase? How to refund money for an electronic ticket of Russian Railways? Where and how can this be done?
How can I really return tickets?
If you have a situation due to which you could not use the previously ordered electronic ticket, then you can always give it back. Moreover, such a surrender provides for the return of the spent funds.
Depending on the terms and circumstances, the amount received will be paid in full or in part. But how can I get an electronic ticket for Russian Railways?
In turn, tickets can be returned in the following ways:
- by delivery at the railway ticket office;
- using your personal account on the Russian Railways website or the resource of an intermediary company (for example, a tour operator, through which a ticket was purchased).
Sometimes you can hand over tickets using self-service terminals.
What determines the choice of ticket return method?
When returning electronic tickets for Russian Railways, remember that your choice depends on several factors. So, if you have not used the ticket yet, but you have already managed to print it, then you can only issue it at the box office of the railway station.
And vice versa, if your ticket still remains on the virtual form, then you can get compensation for its non-use online. However, this procedure should be done no later than an hour before the departure of the train.
Reasons, terms and conditions of return
Not sure how to refund money for an electronic ticket of Russian Railways? We will tell you under what conditions it can be done painlessly. Of course, there can be many reasons for the return, but consider the most basic of them (those that are provided for by the return rules). For example, it is quite possible to return a ticket purchased for domestic trains, at will. Suddenly you changed your mind to leave today and plan to do it in a couple of days.
Therefore, if you issued a refund approximately 7-8 hours before the departure of the train, then minus fines and fees you will receive an amount that does not differ much from the original cost of the ticket. Ticket return is also allowed two hours before the train leaves. But only in this case, only the initial price of the ticket is included in the compensation amount. Money for a reserved seat in such a situation does not come back. Moreover, how to return an electronic ticket for Russian Railways: through the ticket office or online, will depend on the timing and time of delivery, the presence or absence of a paper form.
The second case, when you will be able to get the full cost of the ticket, but also without taking into account the reserved seat, is a disease or injury that happened shortly before the planned departure.
But if you have booked tickets for a train going abroad, then you will be able to return them no later than one day before departure. Moreover, a refund will occur minus a fine (if all the fault is a disrespectful reason). Also, for each place indicated in the tickets, a fee of 185 rubles 40 kopecks is levied.
What is the best way to use a ticket refund?
You can return electronic tickets for Russian Railways (it is realistic to return money only subject to the rules for returning travel documents) either in the ordinary or in the complaint procedure. Moreover, in a working or ordinary manner, you can receive a refund on the electronic form only in three cases:
- if for some reason you did not pass electronic registration for the train;
- if you are registered and more than an hour is left before the departure of your train;
- if the electronic registration is completed, but you missed the train.
In the same claim procedure, the return of electronic tickets of Russian Railways is possible in such situations:
- if 12 or more hours have passed since the departure of the train, but you didn’t have time to get to it;
- if you didn’t manage to get on the train for a good reason, for example, due to illness (but for this you need a certificate received at the medical institution);
- provided that the ticket was returned approximately one hour before the departure of the train;
- in case you paid for your ticket by bank transfer and decided to return it.
How does RZD tickets return: online return terms and conditions
If you decide to send an unused e-ticket online, follow these rules:
- log in to your account on the official website of Russian Railways (pass.rzd.ru);
- click on your surname or click on the “My Orders” button;
- Find your e-ticket that you plan to return;
- click on the button “Request ticket status”;
- click on the “Checkout” button that appears on the right;
- in the pop-up window, select “yes” and agree with the proposed amount of compensation.
And if everything is done correctly, then in the status of your ticket the button “Issued return” will light up. Here's how to return an electronic ticket for Russian Railways without leaving your home. By the way, if you want to see and print all the information regarding all fees withheld from your compensation amount, click on the "Refund Coupon" box. And it is this paper confirmation that should be kept with you until the refund.
After what time does the refund take place?
According to the current rules of Russian Railways, the return of funds is carried out within 7-30 calendar days from the date of treatment. Moreover, this operation takes place without your participation (automatically), therefore, you do not need to enter card details or other information about you. The crediting of funds confirms the message that appears in your status of the order "Issued a return".
Note! Before returning money for an electronic ticket of Russian Railways, the method that you used to make the payment will be checked. So, if you didn’t pay with a card, but using virtual currency or through terminals in cash, then the cash back will be issued only through the railway return cash desk.
How to return an electronic ticket through the ticket office?
If the return of an electronic ticket via the Internet is not possible, it can be done through the ticket office. To do this, you need to come to the railway station and present at one of the ticket offices a printed ticket form. At the same time, for your identification you will need exactly the document that you used when booking the electronic ticket.
Answering the question of how to return money for an electronic ticket of Russian Railways, we recall that the process of depositing and paying compensation is carried out only with the personal presence of the owner. In exceptional cases, in addition to an identity document, the person who issues the ticket will need a notarized power of attorney. In particular, it is needed if you are not returning your own ticket, but someone else's.
What are the rules for returning money through the cashier?
If the ticket is returned approximately one hour before the departure of the train, then the compensation for the funds takes place in the complaint procedure. Recall that for this you will need the following documents:
- a statement signed by you indicating the claim;
- the printed form of the electronic ticket or its number;
- the original certificate or document stating the good reason for being late for the train.
In exchange from the cashier you should receive a document confirming the receipt of your claim and the return of the ticket. In it, as a rule, the amount of compensation due to you is indicated. Moreover, you can apply for a refund for a missed train in this situation within six months from the date of its departure. Here's how to hand over an electronic ticket for Russian Railways through the ticket office in the claim procedure.
Is it easy to return a ticket in another country?
A slightly different procedure is the return ticket in another state. For example, you went on a business trip from Russia to Spain and for some reason missed your train. To return a ticket, you need to come to any return ticket office with a passport and issue an electronic paper document in the form of the Russian Railways. Next, you need to get a special form from the cashier with a note on the ticket, arrive at your home country and arrive at the nearest return ticket office no later than six months.
What are the important points to pay attention to?
When handing over tickets, pay attention to several important points. Firstly, follow the terms and procedure for returning Russian Railways tickets so that there are no problems. Secondly, the return should be processed as early as possible, which will also simplify the entire procedure and allow you to return most of the funds to you. Thirdly, when the ticket is handed over, the service and reclamation fees, as well as the commission of the payment system or bank, are not refunded when paying by bank transfer.
