Citylink is a large distributor of electronic equipment. Customers can purchase goods for gamers, car devices, components for personal computers in this trading network, and much more. In "Citylink" exchange and return of goods has a number of features that are described in detail in this article.
What it is?
Citylink is the largest trading network that has existed in Russia since 2008. This company positions itself as an electronic discounter. The stores of the distribution network are represented in major cities of Russia. There are also more than 130 points of delivery of goods.
Prices for equipment in this network are much lower than in other online stores. Loyal customers are offered pleasant bonuses that can be used to purchase goods.
Range
Citylink offers its customers a wide range of products, including cell phones, digital equipment, computers, components, goods for cottages, goods for children, etc. Many of them are classified as sophisticated. Citylink also offers corporate services and product sales in bulk and by bank transfer.
The catalog of offers on the site includes several product groups:
- computers and accessories:
- smartphones, tablets, laptops;
- Appliances;
- garden equipment;
- accessories and electronics for motorists;
- audio products and TVs;
- office furniture;
- health and beauty products;
Delivery is fast enough to the specialized points of delivery of the Citylink network. The disadvantage of this store is that some categories of products are represented by a small number of manufacturers.
Payment Methods
Payment can be made by credit card, cash or bank transfer. In addition, customers can use various payment systems, purchase goods on credit or use Yandex.Money.
You can get the purchase at the Citilink-mini pick-up point or order delivery by courier.
Loyalty program
The company has developed a privileged program, Citylink Club, which provides its members with special conditions for warranty service, participation in promotions and special discounts. Depending on the size of purchases, club cards are classified into basic and Platinum. When accumulating a certain amount of bonuses, customers can spend them on purchases.
Return of goods to Citylink
Citylink defines its type of activity as distance trading, and also sells goods in full-size stores. The procedure for returning to individuals is regulated by the "Law on the Protection of Consumer Rights". Upon receipt of the goods, the buyer must check its completeness and appearance. If the customer signs on the sales receipt, then the purchase has no damage, and its equipment is as declared. Subsequent testing is possible after payment for the goods, and claims regarding the appearance are not accepted.
Prior to signing the papers and transferring the goods, the buyer may refuse to purchase. The implementation of the return after the purchase is possible through the warranty department of the company. The client must present a check and a correctly filled out guarantee sheet. If the return of goods to Citylink does not occur day by day, then the buyer will need to provide a passport.When paying by credit card, money is returned to it, and when paying in cash, a refund is made from the cashier of the store.
Corporate Returns
The discounter Citylink does not provide for the return of goods of good quality. Therefore, claims can only be made if there are significant deficiencies. In this regard, the return of goods to "Citylink" is possible only with the conclusion of an authorized service center. The representative of the company or individual entrepreneur may contact the personal manager with the provision of an application, invoice and invoice. If the organization is a VAT payer, then the full refund will take place, net of tax.
What does the law say?
The company provides warranty service in accordance with Art. 26.1 of the "Consumer Rights Act". In "Citylink", the return of goods within 7 days can be made if the product did not fit the buyer by color, size, weight or other reasons. Current legislation refers such situations to such a term as “cooling to purchase”. The purchased products are accompanied by a full description and instructions for warranty service. The main thing here is the preservation of the presentation, labels, protective film, stickers and consumer properties of the product. It is possible to return goods under warranty to Citylink without problems if the client has managed to save all the documents that confirm the purchase. Please note that the loss of a check is not a reason for refusal, since the confirmation of witnesses or the warranty card are evidence of the fact of the purchase. As a rule, Citylink makes a refund within 10 days after receiving an application from a client. The store retains the cost of shipping the goods. If you have a sales receipt and cash receipt, you can return the goods on the day of purchase.
Return defective goods
The Consumer Rights Act governs the return of defective products. Customers do not have special privileges when making purchases remotely. Therefore, goods purchased through the online store can be returned in the following cases:
- breakdown of sophisticated goods with an established warranty period (within 15 days);
- the manufacturer has established a warranty period for the product, and 15 days have not passed from the date of purchase;
- availability of information in the ASC conclusion about fatal defects;
- violation by the seller of the warranty period;
- the presence of a deficiency in a product before delivery of a purchase in connection with force majeure actions;
In relation to club members, special conditions for the return of Citylink goods apply. Customers who have basic or silver status can expect a refund within 7 days. Buyers who are classified as "gold" can carry out the procedure within 14 days. For "platinum" customers, the deadline for returning goods to Citylink is 30 days. After the return of the product that was purchased on the club card, the accumulated points for this purchase are written off. Purchasing goods for bonuses will not entail their return to the card. If coupons were used during the purchase, they do not restore their status.
In the event that the customer made a purchase at the discount department, the standard rules for returning goods apply to him. Citylink provides for buyers the opportunity to purchase goods on credit. There are special conditions for customers who have used this service and have not repaid the loan in full. In case of returning the goods, the client will need to submit a loan closure application to the bank. If the contract is terminated on the day of execution, the buyer is exempted from the need to contact the bank.If the buyer has managed to repay the loan, then the store provides a certificate of repayment from the credit institution. Then the customer receives the full amount of money from the cashier of the store.
Buyer recommendations
Following certain rules and recommendations will save your own money, nerves and time. Customers should keep a warranty card and all receipts that are attached to the product. In the "guarantee" is stamped and signed by the seller and buyer, which confirm the validity of the documents. Customer's signature means that the complete set of the product and its appearance are fully consistent with expectations. Therefore, further reproaches regarding the purchase will be useless.
If the goods are not fully equipped or damaged, you should refuse to purchase them and subsequent payment. It is recommended that you carefully print the packaging when checking the package. If the client has suspicions regarding the purchase, then within a week there is no need to remove the protective film, tag and seal. A product that has certain defects that could not be detected during the initial inspection can be returned as a non-rejected seller. In this case, the appearance of the product must be fully preserved. Store employees do not seek to deceive their customers. Therefore, respect and correctness for each other is the key to a compromise that can be reached.
The customer is always right
This phrase came to us from European countries, where market relations have developed over a long period of time. However, the client has not only his own rights, but also obligations. If there are problems that cannot be solved in a civilized way, you can file a written complaint addressed to the management of the distribution network. Knowledge of modern legislation will allow to resolve contentious issues in their favor.
Customer experience
About 200 thousand various trading operations are performed daily in the Citylink trading network. Due to the mass flow, part of the purchases may not correspond to the wishes of customers or may be of poor quality. Therefore, in the warranty department of the store there are always a lot of people who want to make an exchange or return of goods. Citylink receives completely different reviews, since many customers were satisfied with the purchases, while others talk about the difficulties they had to face. The main reasons for customer dissatisfaction are quite typical.
Many customers say that the warranty departments of the stores are very small, therefore they cannot serve a large number of customers with high quality. Many customers note that employees do not know the "Law on Consumer Rights" and send any claims for 45 days of warranty service. Some sellers trick customers and display second-hand goods.