How do management companies disclose information? Perhaps, only one who knows the kitchen from the inside will answer the question. But this is not a reason to hide the algorithm of the procedure from ordinary people, so in our article everything is described in detail.
Regulatory document
Disclosure of information by management companies occurs according to the standard enshrined in a government decree. By the way, the resolution was adopted in 2014 and is still relevant. The document is written very difficult, and therefore even experienced lawyers sometimes misinterpret the paper. To make it clear to everyone how disclosure of information by management companies, we will explain the contents of the document in the simplest possible language.
The first thing to say is that all management companies must comply with the decision, there are no exceptions. According to the decree, each company is obliged to have a website, as well as register on the portal "Housing and Utilities Reform. On the site and portal you need to post all the information about the activities for all houses and for each in particular.
The second is a certain form of publishing information. The order about it came into force only in 2015, until that moment the form for submitting information was free. In addition to virtual reports, there should also be print reports. They are placed in company offices on information boards. Stands are also subject to certain requirements. The information board should be located so that everyone can read the information without hindrance. It is important that copies of materials from such boards are kept in the management company for at least five years.
The third important point is the term of publications, their types and methods. It turns out that the management company must thus disclose the necessary information so that any tenant of subordinate houses or an employee of the competent authority can read it.
What reveal
What is the disclosure of information by management companies? What information can be made public and which not? We will answer now.
The Management Information Disclosure Standard states that the management company may post the following information:
- General information about the organization along with the address and name. It is also necessary to specify a link to an Internet resource, indicators of annual accounting, organizational and legal form, balance with applications. Be sure to indicate the costs and revenues of their direct activities.
- List of houses along with the address and the attached contract. According to the Management Information Disclosure Standard, the latter are required to provide information about those houses with which the contracts were terminated, including the grounds for the termination and addresses.
- General information about the houses under the jurisdiction of the Criminal Code. The characteristics of the house are listed, type of construction and series, address, year, cadastral number, technical and design features, number of floors, level of improvement, etc.
- Data on the services provided and work performed. Must be indicated cost. Nearby you need to hang a list of those works that were already in the current year.
- Information about utilities, tariffs, service providers, consumption rates.
- Information on the use of the common property of the multi-unit.
- Information about the overhaul of common property. It is important to understand that the Criminal Code will disclose information only if it is selected as the overhaul contractor.Such decisions are made at a general meeting of residents.
- Information about the general meetings held. In the public domain should be the results of the meeting, minutes.
- The annual report of the Criminal Code on the performance of its duties.
- Information about involving the company in verbal reprimands, fines, written orders or disqualifications for violating licensing requirements.
Information Placements
According to the Resolution on Disclosure of Information by Management Companies, information is published in several sources. What is this about?
- Website directly to the company.
- Portal "Housing and Utilities Reform".
- Information board in the offices of the Criminal Code.
All data placed in these places should be stored for five years and be as accessible as possible. Conveniently, everyone will find a way to study information according to their age. For example, for older people it is convenient to read information in the company’s offices, and young people will use Internet resources.
An annual report must be posted every twelve months in the first quarter of the next reporting period. It turns out that according to the decree on the disclosure of information by management companies, the annual report for 2018 must be submitted before the end of March 2019.
All changes that have occurred in the work of the company should be reflected in all sources of information. Moreover, you need to do this within a week on Internet resources and within ten days on the information board. In the case of a change in the location of the office of the Criminal Code, a month is given to reflect the changes in its sources.
Answers to questions from the owners
Disclosure of information by housing and utilities management companies provides answers to questions from the public. How to answer? As a rule, citizens send requests by e-mail or regular mail and want to see the answers to them. What should a management company do? The Criminal Code is obliged to respond to the request within 10 days. The countdown starts from the moment the request is received and includes only business days. The company must keep all inquiries, no matter what mail they receive, for five years.
If we talk about the answer in electronic form, then the Federal Law “On Disclosure of Information by Management Companies” regulates this point. The response should contain a duplicate of the request and the requested information. It is necessary to indicate the position of the employee, his name, surname and patronymic.
Received a request by standard mail register at the time of receipt, assign him a stamp of the Criminal Code and registration number. The written response must contain the same data as the electronic version.
But the law defines not only the response scheme of the Criminal Code, citizens also need to adhere to the standards for writing a request. So, a person must indicate the name of the Criminal Code, mailing address, his first name, middle name and last name - and only then go to the core of the request. At the end, you can indicate in which way the answer is preferable: via mail or receiving directly on hand.
A responsibility
If the Criminal Code does not want to disclose the information of the management company to the owners, the latter can go to court. This is because, according to the law, the Criminal Code in response to a question should give the address of an Internet resource with all the information.
Management companies that ignore the law and do not disclose data are fined for several articles of the Code of Administrative Offenses. The amount of the fine may vary from 50 thousand to 500 thousand rubles. Repeated violations or gross misconduct threatens to be disqualified for up to three years. At the same time, the minimum period of ineligibility is six months.
Spending information
We have already said above how long disclosure of information by management companies is defined in the law, so we will not repeat it. Better to say what material information should be freely available.
So, homeowners have the right to know about the main indicators of financial activity, including the balance sheet and annual financial statements, about the income that was obtained through the provision of services, about tariffs and prices not only for utilities, but also for other types of work and services. But this is not all, tenants must be notified of the costs incurred by the management company due to repairs or procurement of materials, the standards of consumed resources.
House Maintenance
Disclosure of information by management companies in 2018 was no different from previous years. Homeowners were aware of the work performed, the suppliers of the resources necessary for life, the use of common property, the services provided. This year all information will also be available.
As for the terms of the overhaul, the report on the implementation of the contract from each house and the number of community meetings held, the Criminal Code is also obliged to provide all these data.
Form and procedure for submission
The forms of disclosure of information by management companies are as follows:
- The official website created by local authorities.
- The site of the management company itself.
- Site of the local municipality.
- A special print publication that covers acts adopted by local governments.
- Information boards located in the offices of the management company.
If we analyze the order of disclosure of information by managing companies, then there is nothing complicated. It reads: as soon as new data appeared, the Criminal Code is obliged to post them. It is important to note that company employees may not duplicate the information provided in the public domain in the tenants' requests.
The only point requiring clarification is that each owner has the right to receive data at any time, without waiting for the first quarter and annual report.
The timing
Above, we have already mentioned the time frame in which the UK is obliged to notify the owners of any changes. Let's analyze the question in more detail.
So that a new client can learn the experience of the company, the latter must store all the data on the site for at least five years. In addition, the data should be not only archived, but also current.
If some apartment building is first taken for maintenance, then information about it on the Internet resource should appear no later than 30 days after signing the contract. We have already talked about the annual report, it should be posted no later than the first quarter of next year.
The answers to the inquiries of the residents of the Criminal Code must be sent in 5 days by mail and in 10 - by e-mail.
As for the list of services, it needs to be constantly updated. This means that the management company has 10 days to update the information. The same point applies to sites, however, the time to update information there has been reduced to 7 days. If the data was published in newspapers, then the Criminal Code has 30 days to update it.
If the standard has been violated
Violations of information disclosure by management companies can turn out badly, primarily for the UK itself.
First, the management company will be issued a fine, the amount of which can range from fifty to five hundred thousand rubles. Moreover, a fine can be issued both for the company itself and for a specific official.
In addition, after violations, the management company will be constantly monitored, for example, by a housing inspectorate or prosecutor's office. And if during the inspection period a violation is revealed, the Criminal Code may remain completely without a license.
Last changes
We have already discussed the law on disclosure of information by management companies, there are no white spots. What's next? It will be useful to talk about the latest changes in the housing sector.
There have been changes in the work of the state information system of housing and communal services and licensing requirements for the Criminal Code.
Finally, the Ministry of Construction switched to an advance payment system for utility bills and established good automation of housing and communal services.
All changes began to operate in January 2018. We will tell in more detail.
Since last year, they introduced an advance payment for consumed services in the calculation. You can participate in the program at will, because this is not the final version, but just a test mode. An undoubted plus is that consumers will be able to independently choose a convenient form of making an advance payment. To stimulate the owners, the Ministry of Construction promised to lower tariffs for services to volunteers.
As you can see, our government is doing everything to ensure that citizens live comfortably.
What the day ahead is preparing for us
The disclosure requirements for management companies are fairly simple, as we have seen. But there are a few nuances. Laws or their individual points are changing, which means that the entire housing and communal system is changing. What to expect this year? Consider the largest changes that began to take effect in January of this year.
Owners of apartment buildings can breathe out calmly, because the state will continue to resettle people from emergency houses. An important condition is that the house must be declared unsuitable for housing until January 2012. There are no specific dates for the start of resettlement; the issue will be resolved within a year.
A project continues to operate aimed at developing infrastructure and improving the comfort of cities in our country. According to the already approved program, the yards will be landscaped, new rules for landscaping and maintenance will be introduced, public recreation areas and parks will be created. In 2018, during the discussion on the project, there were proposals to exclude the improvement of courtyards from the program. But this, fortunately, did not happen, and therefore the yards will continue to ennoble in 2019 as part of the project.
This year brought us changes in connection with the sensational pension reform. From 2019, benefits will be accrued before a person goes on a well-deserved rest. Who are the benefits?
- Owners of apartments in the age range from 70 to 80 years. The benefit will be presented at a rate of 50%.
- Families with disabilities of the third and second groups. These people have a 100% benefit.
- Homeowners over 80 years old. They will also be given a 100% discount.
Changes affected dispatch services. According to the new resolution (dated March 2018), service employees are required to:
- Work 24/7.
- Answer the call within five minutes.
- Call back within ten minutes in case you do not have time to answer.
- Locate house accidents within thirty minutes after treatment.
- Be able to receive a voice message or email.
- Find ways to eliminate blockages in engineering systems within two hours.
- Eliminate the accident completely in three days.
- Troubleshoot minor issues around the clock.
If we talk about management companies, there are few changes. For example, local governments now have the authority to assign CC to abandoned homes. This can be done for a period of twelve months.
Another minor innovation that will certainly please homeowners is shoe covers and badges for plumbers. Since January of this year, specialists must wear shoe covers in front of the apartment and wear a badge all the time.
Conclusion
In conclusion, I want to say that a lot has changed in recent years. Finally, laws appeared that regulate the activities of management companies and suppress their arbitrariness. Now the owners are perked up, because their interests are protected by the court.
The days are gone when ten management companies accounted for five one-day firms. Now everything is very serious and solid. Recent changes are proof of this.
What is the obligation to wear shoe covers. After all, this is a lot of happy smiles and good mood. Just imagine, there is no need to clean up dirty tracks and toil from awkwardness, turning to the plumber.
In our country, it is customary to scold the authorities, housing and communal services, management companies and others and others. But in fact, it’s not so bad.Laws are amended annually, government projects are being implemented, and people are still unhappy. So maybe it's just worth changing your attitude to life, than looking for the guilty? Then life will become easier and all changes will be perceived with gratitude. Remember that anger and discontent destroys us from within.