Today we have to figure out what to do if the Sberbank ATM has eaten a card. This incident is not so rare. At such moments, citizens are very lost, panic. Especially if they have already gathered a line of customers. How to behave in a similar situation? For what reasons can this happen? All this will have to figure out so that there are no surprises and unnecessary panic.
Machine handling
To begin with, we will deal with possible reasons for this kind of behavior of ATMs. Why did the ATM eat a card? Here the situation is mixed. There are several reasons. But the algorithm of your behavior will not especially differ in these situations.
The first option is the misuse of an ATM. All such devices have time for which you will have to pick up your bank "plastic" after performing a particular operation. If this does not happen, the ATM will eat the card.
By the way, Sberbank has a special principle of action. First, take a card, then money, only after that - a check. Such behavior will protect you once again from unpleasant incidents. Often, if you first take a check, and then try to remove the "plastic", nothing happens.
Entry number
We go further. Have you thought what to do if the Sberbank ATM has eaten a card? Before that, try to find out why this could happen. The next common reason for this incident is nothing more than incorrect attempts to enter a pin code.
As a rule, 3 attempts are given for authorization. If you entered the card’s secret number incorrectly, then the ATM (any, not only Sberbank) will jam plastic and will not give it to you. Therefore, consider this fact. Try not to forget the pin code. When a problem is inevitable, just ask how to behave in this situation. And then you can quickly solve it.
Lock
But that is not all. Often, citizens who like to comply with all the above algorithms of actions apply to the Sberbank branch with complaints about the card eaten by the ATM. So why else can this incident happen?
Of course, sometimes the bank "plastic" is blocked for one reason or another, beyond the control of the user. For example, when the card expires, or if the card has been lost. In this case, it will be held by an ATM for the purpose of returning it to its true owner, or simply because the machine does not recognize it as a valid "plastic". There is nothing suspicious about this if the card really belongs to you. In this case, you can quickly solve the problem.
Damage
The possible reasons for our current incident do not end there. Citizens may come to the branch of Sberbank with complaints that the ATM was jamming their cards for unknown reasons. It seems that the pin code is correct, and the action will not end for a long time, and the operations are carried out in the correct order. Then what is the reason?
Maybe the card is just damaged. Mechanical “malfunctions” also force Sberbank ATMs (and not only) to chew on “plastic”. This is a normal phenomenon, but it is advisable to monitor your cards so that you do not have to figure out how to be in an unpleasant situation for a long time.
Malfunctions
The last thing that can be assumed is nothing more than a malfunction in the ATM system. It is for this reason that he can chew your card.And we are talking not only about Sberbank, but also about other financial structures.
Fortunately, this scenario is extremely rare. Although he has a place to be. Usually, if the ATM is defective, then it simply does not accept cards. But there are exceptions.
It doesn’t matter why the Sberbank card was eaten by an ATM. The fact remains - the "plastic" must somehow be returned. But what algorithm of actions should be taken by a citizen? How to behave in this situation? This is not widely known. So let's try to understand what to do if the Sberbank ATM has eaten a card.
Cancel
First, try to cancel your perfect operation. If you look closely at the ATM, you will see a button called "Cancel" on the input panel of the PIN code and confirmation of actions. She can help in some situations.
First of all, when the “car” is chewing on your card, you should try to use this button. Maybe there will be no problems, and you will simply be given "plastic" back. Thus, panic in such a situation is not worth it. Try to click the "Cancel" button several times and wait a bit. Most likely, the card will be returned to you, with the exception of cases in which it was blocked due to theft.
Asking for help
The next useful tip is to contact the bank staff. They will have to call service support if they cannot help you on their own. As a rule, this is relevant in the case when you used an ATM directly in a branch of Sberbank.
Inform the manager about what happened (there are always phone numbers on the facade of terminals and ATMs, especially to help customers). Next, we will have to tell you under what circumstances all this happened. The employee will evaluate the situation, and then try to somehow remove your card. Most likely, service support will be called for help. Specialists will definitely be able to remove the bank "plastic" for any reason. So do not hesitate to contact the employees of Sberbank for help.
Calls and calls again
What to do if a Sberbank ATM has eaten a card? This is a rather interesting question, because sometimes similar incidents happen. And they just take citizens by surprise. So it’s worth taking care in advance of drawing up an action plan for this situation. In fact, everything is not so difficult as it seems at first glance.
Often, Sberbank's call center helps to cope with our current problem. It is enough to call a certain single number to get qualified assistance from specialists in our current issue. In any case, this is exactly what is recommended if the ATM is located outside the Sberbank branch.
Just keep in mind: before you get help, you have to prove that your “plastic” belongs to you. The card number will not help - strangers can know it too. But some secret data will do. What is this about? As a rule, it is enough for a call-center employee to find out your passport personal data (namely: last name, first name and patronymic), as well as the so-called code secret word. It will be able to indicate that the card belongs to you. After that, you will receive a consultation on how to behave if the ATM has jammed your plastic.
Usually you are given some advice: either click on the "Cancel" button, or contact the employees of the Sberbank branch. If this does not help, then the employees simply find out your address and send support to help. They can easily remove the "plastic" from the car. But here again, you should not use an ATM after a similar incident. To begin with, figure out what was the reason for this kind of phenomenon. If the matter is in your card, then you will have to replace it, most likely.And when there was a technical malfunction, you can simply continue to use the "plastic", as before. Only now "communication" should occur with another ATM. Nothing difficult, right?
Expectation
What to do if a Sberbank ATM has eaten a card? Alternatively, just wait. True, the wait in this case may be delayed. After all, on average, about 10-15 minutes should pass after this trouble. And after your card, the ATM can return.
This option is relevant when technical problems have occurred. Sometimes it’s enough just to wait a while for the ATM to return the card. True, customers rarely consider this scenario. Most often, they just start to panic and think about how to quickly regain their bank "plastic".
Phones
Of course, the most logical choice is to contact a bank employee or even call for technical support. These are common occurrences that can really help the situation. But just how to contact Sberbank? Not everyone knows about this.
There are several action algorithms. The first option is to use a specific bank branch phone. To do this, you will have to look at the ATM - as a rule, all contact contacts with technical support are written on it in case of problems and questions.
The second approach is the use of a universal hotline telephone. It is enough to dial a combination of 8800 555 55 50 on a mobile device, and then wait for an answer.
The last option that you can offer is the use of a landline support phone at Sberbank. In some departments they are really available. It is enough to pick up the phone, press the button responsible for technical support (which one will be reported either by the voice-robot, or the instruction that is next to the phone) and wait for an answer.
