Online shopping is becoming more popular every day. There are a number of quite significant reasons for this. First, as a rule, lower cost of goods. This is due to the fact that the seller does not need to spend his money on rent, hiring employees. And, as a result, he does not include his expenses in the total cost of the goods. In most cases, it carries out dropshipping trading, that is, it is an intermediary accepting orders from customers.
The second advantage of this method of purchase is to save time. Reviews about the product will allow you to make a full opinion about it, about all its advantages and disadvantages. Recently, a new meta has appeared in the field of e-commerce related to orders from abroad.
Here, the largest partner is China. Due to the powerful industrial complex and cheap labor, the cost of goods from China is very low. Of course, sometimes quality suffers from this, but there are fairly reliable factory-made products. The largest supplier of Chinese goods is the Aliexpress website. As with any purchases, it is likely to receive a defective product or not to negotiate with the seller. And this article will discuss how to return money from Aliexpress if you are dissatisfied with the quality of the products.
The mechanism of the site
It should immediately be said that the buyer is always right. He gives his money, therefore, the seller’s obligation to provide him with quality goods. This principle also works for Aliexpress. Thus, the full cycle of the order of goods is as follows. By logging in to the site, you select a product, pay for it and wait for the seller to submit the order.
After that, he issues a special track number that allows you to track the package. After receiving the shipment and checking the quality of the goods, you must confirm this fact. Only after that the seller will receive his money. Many people wonder if they will return the money on Aliexpress if the goods are of poor quality. The answer is unequivocal - they will return. You do not need to send it back.
What is a dispute?
A dispute, or dispute, is the buyer's ability to challenge the seller’s actions. In other words, by means of a dispute all controversial issues by order are resolved. So, if you don’t know how to return money from Aliexpress for low-quality goods, you should go to your personal account and select your order. Then open his page and click on the “Open Dispute” button. In dialogue mode with the seller, the conflict will be resolved. It should immediately be said that all correspondence is conducted in English. No need to be scared if you don't own it. The level of an online translator will be quite enough to explain your problem.
When to open a dispute
There are several reasons why you should open a dispute. Firstly, if you received defective goods. For example, a defective or inappropriate item. Even if all responsibility lies with the shipping company, the seller must return the funds early or resend the goods early.
The second reason for opening a dispute may be that the delivery time is already running out, and the parcel has not arrived yet, and information about its location is not updated. It is important to know that it is the seller who is fully responsible for the shipment until it falls into your hands. Therefore, the answer to the question: “How to return money from Aliexpress if the goods have not arrived?” - there can be only one: “Open a dispute”. How to do this correctly will be discussed below.
How to open a dispute
So, if you are unlucky and the seller sent the parcel, but it did not reach the destination or turned out to be of poor quality, you need to immediately open a dispute until the term for patronizing the order has expired - in this case, the seller will receive the money and is unlikely to return it, since the obligations on his part are fulfilled.
You need to go to your personal account, select your order for which there is a claim, open its page and select "Open Dispute" in the "Possible Actions" section. Generally speaking, if you want to clarify something with the seller, it is best to use the opportunity to open a dispute, since in this case the seller reacts much more quickly. After opening the dispute window, you need to fill out a short form.
There will be questions about the reasons for the dispute. And also you need to fill in the field of your claim (can be written in Russian and translated using an interpreter). Also, if necessary, you can attach photo or video materials confirming the claim. After this, you must wait for the seller to respond and continue to argue with him until a compromise is reached. Many people ask how to return money from Aliexpress if the dispute is closed in favor of the buyer. You just need to wait for the funds to go to the payment system where the payment was made from.
A few nuances
When returning funds, there are several nuances that you should always remember in order not to get into an awkward situation.
Firstly, if a return has been approved, then this will happen within 7-12 banking days. Sometimes it happens that the status says that the seller returned the money to Aliexpress, but they did not arrive at the buyer. You need to be patient and wait a while. Also a very important point is that all payments on the site are made in dollars, therefore, the return will be issued in arbitrary units.
If the system from which the payment was made does not have the ability to accept dollars, for example, Qiwi Wallet or a bank card, the operation may be “frozen”. You must contact the support service so that they consider the issue of converting the currency into rubles for the operation. The seller does not have funds in hand until you receive your confirmation and does not have the right to dispose of them, therefore, upon termination of the contract of sale, he is not responsible for the return, but the guarantor, namely the Aliexpress website.
Refund for unsent goods
A small part of the parcels is canceled at the stage of sending the goods. This is because the seller does not have time to process the order entrusted to him in time.
How to return money from Aliexpress, if the seller has not sent the goods? There is no need to open a dispute. When paying, there is an amendment that states that if the seller did not manage to send the goods within the specified period, the money is returned to the buyer’s balance.
Each processing period is set differently depending on the workload. On average, it is 3-5 days, but everything happens much faster, sometimes during the day. Therefore, in this case, do not worry about how to return the money from Aliexpress - they will be returned automatically.
Order cancellation
Sometimes it happens that the buyer is no longer interested in the product or is out of stock. What to do in such a situation? An order can be canceled, but only until the seller has processed it and taken it to the post office. How to return money with Aliexpress if the product is not in stock? Just click the "Cancel Order" button in your account. Further, the seller will be notified, and the money will be returned to the balance of the buyer in the prescribed manner. However, do not worry if the product is not available: you can find it from other sellers or find out how soon it will appear. The wait is unlikely to take more than two to three days.
Fraud
Probably, many were faced with fraud on the Internet, and Aliexpress is no exception. The sellers here are ordinary people, and everyone has different characters. For this reason, some of them are trying in some way to deceive the buyer by catching him inattentively. The latter can also cheat, indicating that the package was not received by him.Nevertheless, neither one nor the other will succeed.
Tracking of the parcel is carried out by the track number, from the marks of which you can get an idea of the whereabouts of the shipment. "Aliexpress" takes unscrupulous sellers very seriously, severely limiting their capabilities, for example, lowering their ratings, which is a direct reason for reducing the number of orders, since the competition on the site is quite high. Therefore, it is not difficult to answer the question of how to return money from Aliexpress, if you are right, then the site will be on your side.
Conclusion
In conclusion, it should be said that shopping online is the future. They significantly save time and money of people, since there are no certain overpayments. Unfortunately, one of the serious drawbacks is that sometimes you have to wait two months to get the treasured shipment. Nevertheless, today the mechanism of interaction between the buyer and the seller through the World Wide Web is well established, so now there is no need to worry about how to return the money from Aliexpress. The purchase procedure is crystal clear, which allows you to be sure of the receipt of parcels. It is hoped that in the near future the same Internet market will appear in Russia, goods from which will arrive much faster.
