At first it may seem that situations where money does not come back are very rare, but this is far from the case. Payment systems are constantly being improved to meet all user expectations. The QIWI payment system today provides huge opportunities with which you can pay for almost everything.
Absolute perfection is not possible to achieve, so companies should constantly develop and look for ways to improve their work. Not a single user is safe from equipment failures, therefore, in such situations, the amount can not always be returned to the account. This immediately raises the question of where the funds were sent. Did they get to scammers, or did the payment just freeze?
But, despite this, an increasing number of modern people prefer to make various payments using electronic wallets. This is very convenient, unlike a regular bank payment, since you do not have to queue and wait a few days for the money to be received by the seller. But in some cases there is a need to return the payment. The basis can be any situation: they sent funds to the wrong account, ran into scammers and much more. In any such case, the user has a completely logical question about how to return money from the Qiwi wallet.
Incorrect indication of the details of the recipient - individual
Today, Kiwi users are given the opportunity to transfer funds to a wallet that belongs not only to a simple individual, but also to the organization. Moreover, in the first situation, the telephone number or account of the transfer recipient is indicated, and in the second - the name of the company. Very often errors occur due to the incorrect entry of the recipient's account number.
In such a situation, in order to return money from the Qiwi wallet, consultants from the support service advise you first to get as much information as possible about who the payment was sent to. To do this, go to the operations section and carefully study the payment history. Very often there are times when funds were sent to a friend. Then the problem can be solved independently. Just ask a friend to send you the money back.
Organization details are incorrect
Basically, it is not at all difficult to make a QIWI refund if the organization’s funds were transferred incorrectly. Each self-respecting organization carefully monitors all payments, as it values its image and tries to avoid such problems. For this reason, when you contact the organization’s administration through a special form on the website, it is very likely that the payment will almost immediately come back to you.
What if the payment is sent to a stranger?
It also often happens that the transfer was sent to the user of the system, but to an unfamiliar one. How to return money from a Qiwi wallet in such a situation?
Here the matter is already a little more complicated. You should find out the data of the recipient, his full name, place of registration, as well as data on registration in the payment system and its rating.
Thanks to the information collected, it is possible to greatly facilitate the process of communicating with a user who wants to return incorrectly sent funds back. If the payment system does not have any information about the user, or it does not exist at all, then this fact must be alarming. A similar situation occurs when funds are transferred to the account of an organization that has been registered on a free domain.It is possible that the sender ran into a fraudulent organization that is unlikely to worry about mistakenly credited funds to its account.
Refunds through contacting the police
If, upon independent attempts by the sender to return the payment, he did not achieve anything, then you can submit police statement or prosecutors. It is compiled in any form, which necessarily describes what happened. In any case, it should contain the following:
- name and address of the organization to which the applicant applied;
- Name, place of residence and contact details;
- date when the operation was performed and the amount of payment;
- Information about who the payment was sent to;
- a request to initiate a criminal case in connection with fraud, as an individual or organization did not have any legal grounds for receiving funds.
When the question arises of how to return the money from the Qiwi wallet, in case of refusal to receive the money back, this method is an excellent way out, since the law enforcement authorities check upon receipt of the application. During the process, the recipient is advised to return the funds on a voluntary basis in order to avoid future problems. And almost all recipients who previously did not want to make any contact, ultimately return the funds received by dishonest means.
What if the police did not get down to business?
If for some reason the police do not want to initiate a criminal case, then you can file a lawsuit with a request to recover the funds paid in favor of the defendant. In this case, to resolve the issue of how to return the Kiwi payment back, the legal basis will be Article 1102 of the Civil Code, which stipulates the obligation of a person who has illegally enriched himself to return the property received to the injured party. It is worth noting the fact that the courts are very rare with such cases, since you need to contact a lawyer to write a competent lawsuit, and this entails additional costs.
How to return money from a QIWI-wallet, if they are paid through the terminal: method number 1
If it is necessary to return funds sent through the terminal, the user of the system should inform as soon as possible about the occurrence of such a problem. This is necessary so that the recipient does not have time to withdraw them or transfer them to someone else, as this will make the refund procedure much more complicated.
First of all, you must always save a receipt for payment, which will be a confirmation of the transfer. It will indicate the telephone number of the customer service hotline, and this can be either the company that installed the terminal or the representative office of the system itself. After contacting the operator, it is required to inform him of all the necessary details, the number and time of the operation where it was carried out, as well as how much money was transferred and to which account.
How to return money from the Qiwi wallet sent from the terminal: method No. 2
In addition to communicating with the support service, you can fill out a special form on the Kiwi website, where you should indicate the account number where the payment was sent, as well as the correct account or your own, to return the funds back. You will also need to attach a scan or a photo of the check so that it is easier for employees to return an erroneous payment.
What to do if the terminal is broken?
Do not forget that the terminal is, first of all, a technique that can sometimes break. Of course, the most unpleasant situation is that this can happen during the payment process. And if you also need to return an erroneous payment, and the terminal does not issue a check, then even worse. In this case, we return the money from the Qiwi wallet using the same support service.
