Collection company "MBA Finance": feedback from debtors

The goal of any collection agency is to obtain financial debt. Many of us had to deal with representatives of such offices. Demanding repayment of debt, collectors do not always behave correctly. One of these organizations is MBA Finance. Reviews of people who have encountered employees of this agency indicate the illegality and illegality of their debt collection methods.

general description

To understand what this company is doing, reviews alone are not enough. What kind of organization is “IBA Finance”? This Czech collection agency is part of the MBA Empire holding, headquartered in London. The association has representative offices in several dozen countries, including Russia. Offices are located in Bryansk, Smolensk and in Moscow.

Due to the lack of numerous branches, the company operates primarily in the remote mode. According to unofficial data, the collection office serves more than 6 million debtors. Judging by the reviews, MBA Finance LLC is one of the most frequently mentioned agencies in Russia.

Let us dispel doubts of those who consider this office “gray” and operating illegally: information about “IBA Finance” is entered in the official register of collectors. An organization is assigned an individual registration number, which means only one thing - the institution operates within the framework of Russian laws.

The principle of the company

What is the purpose of this organization? The IBA Finance collectors call their mission restoration of the rule of law and justice. The main areas in which any collection office works are united by one goal - obtaining debt. The scope of activity of the agency is almost unlimited, which pleases lenders. In addition to banks, telecommunication enterprises are turning to collectors for their services, wishing to receive high-quality debt collection services for housing and communal services, mobile services, etc.

The collection organization offers customers other services, such as round-the-clock support on the “hot line” and telemarketing. The agency employs qualified lawyers who, if necessary, can recover funds from the debtor through the court. If you believe the information on the official website and reviews about the "MBA Finance", the company wins the majority of the disputed cases.

Moreover, on third-party resources you can find comments from employees in which they often pay attention to the disinterest of collectors in bringing cases to court. Collecting debts in this way is unprofitable for the company, because even after winning a lawsuit, collectors receive a “net” amount of debt from the borrower without interest, penalties and interest.

Why collectors are afraid

The legal system of our state recognizes the legitimacy of collection activities as such. Under Russian law, its essence lies in the written and oral notifications of the debtor about the bad loan.

But, unfortunately, in practice everything is completely different. According to debtors, MBA Finance uses illegal methods in its activities. People who for some reason could not repay the debt on time and got into the development of collectors share the most negative impressions of communication with the employees of this agency. According to them, collectors exert constant psychological pressure by threatening the debtor and members of his family.

In their reviews of "IBA Finance", victims call the company's working methods "lawlessness."People repeatedly mention the threats of physical violence, damage to property. In addition, collectors who exert moral pressure on the borrower each time call different amounts of debt, so most debtors do not even have an idea about the real amount of debt.

Threats, intimidation and blackmail: how ransomware works

If you believe the feedback of debtors, “IBA Finance” operates mainly by telephone. Agency employees exert constant pressure on the debtor. Threatened calls can come several times a day, and even at night. The agency’s employees first appear to be someone else’s names, and then they start to intimidate a person, up to the promises of physical violence!

However, the majority of customers are satisfied with the work of collectors - this can be seen from their many praising reviews. In Bryansk, leading credit organizations, large entrepreneurs and other borrowers apply to MBA Finance. So, how do collectors manage to repay debts and satisfy customers? Work with borrowers takes place according to a well-established scheme.

First, the debtor discovers a credit reminder in his inbox. Such a notice usually does not raise any suspicions - its content is quite informative, the text itself contains no threats, intimidation, or insults. If a person decides to turn to law enforcement officers with this document, they will not find anything illegal in the company's actions. Thus, the collectors are reinsured.

If after some time the amount indicated in the warning notification does not arrive at the indicated account, the ransomware tactics change. MBA Finance employees, according to reviews, are embarking on the next stage of exposure - persistent calls. Moreover, the first conversation with the collectors is calm. The operator tries to find out the reason for non-payment, affably offers methods of paying off debt.

Threats pour in on the borrower when he refuses to pay the bills. Objections and requirements to provide relevant documents infuriate employees, after which, if you believe the feedback from debtors, the IBA Finance collection agency changes tactics and provides a three-day delay for paying off the debt. If during this period the required amount is not credited to the account, the borrower is informed of the changed amount of debt. The amount may increase several times.

Call-center operators who aggressively ring up borrowers are trained in special psychological techniques that help them successfully exert moral pressure on a person in the performance of their duties. Calls from the IBA Finance collection agency, according to 2017 reviews, come not only during the day, but also at night.

Feel free to go to court!

To intensify intimidation, collectors often rush with phrases such as “your property will be described”, “we will sue you”, “if you don’t repay the debt, they will take your apartment from you”, etc. There are many similar examples, and collectors use them for one purpose - intimidate, push, make panic.

The collection company positions itself as an information agency, that is, an organization that has the right to transmit various information to the borrower in writing or verbally about the amount of debt and the maturity. Only bailiffs are entitled to describe and select property for debts.

A logical question arises: why not the collection company transfer the claim against the debtor and receive the money legally through the court? It would seem that this would make life easier for both sides. Why constantly persecute a person and threaten him if it is possible within the framework of the law to calmly solve this problem? However, not all so simple.

It is simply unprofitable for collection firms to sue unscrupulous borrowers. According to employees, MBA Finance does not provide its services for free.Banks, credit organizations, and other collector clients usually pay nothing for their services. The extortioners receive a fee from those very debtors, who, in addition to the main debt, impose fabulous sanctions for late payments. Fines and penalties for the main debt - this is the very “reward” for collection services.

Some people, ignorant of the nuances of the contract, are ready to pay as soon as possible to intrusive collectors, just to get rid of threats, to forget to meet them, like a bad dream. But those who have at least superficially penetrated into the essence of the document know that it is not necessary to pay these amounts. The debtor needs to go to court himself, where his debt will be recounted, and fines accrued illegally will be written off.

How to resist collectors

Those who fell out of favor with collectors need to learn how to communicate with them correctly. If you do not understand jurisprudence, you will need to consult a lawyer. First of all, you need to make sure whether the rights to collect debts were actually transferred to a third party, that is, the IBA Finance collection agency. In the reviews there are cases when the collectors tried to force the person to pay off the debt on the loan, which was closed to him several years ago.

When applying for a loan, a contract is concluded between the bank and the lender, in which a clause should be written on the right of a financial institution to seek help from outside organizations if the borrower does not pay off all the debt. In this case, the right to service the debt may be transferred to a third party without the participation of the debtor.

If a client began to be regularly called with a demand to return all the money, then first of all he must make sure that the rights to the debt now really belong to another institution, in particular the collection agency MBA Finance. According to reviews, some forgot about this simple precautionary rule and immediately paid the full amount, for fear of threats. Meanwhile, collectors must be required to provide a full package of documents, especially if the borrower lives outside the regions where the company’s representative offices are located. It will take some time to transfer the documents, during which you can try to solve all problems directly with the lender, which will undoubtedly be in the hands of the debtor.

To pay or not to pay? ..

In order to successfully combat the illegal activities of collection offices, it is important to monitor changes in the field of civil law governing relations between borrowers and lenders. In accordance with article 385 of the Civil Code of the Russian Federation, a person who has financial debt to the lender has the right to obtain evidence that the debt was transferred to another organization.

In the predominant number of cases, the most comfortable option for debtors is the option of paying off existing debt to the bank. As already noted, collectors charge additional amounts for their services, disguising them at interest, fines and penalties for forfeit. So, for example, if the debt to the bank is 1 thousand rubles, then, according to reviews, “IBA Finance” will require 1.5, and in some cases even 2 thousand rubles. In this or a similar situation, it is more beneficial for the borrower to pay off the debt in a lump sum payment, having returned to the bank the full amount prescribed by the terms of the contract.

However, not everything is so smooth here. You can pay the missing amount directly to the original creditor if the debtor was not notified of the transfer of rights to service the debt to a third party. In other cases, when the assignment of rights was carried out in accordance with all the rules, and the debtor was notified of the fact of signing the assignment agreement between the bank and collectors no later than one month in advance, the debt will have to be returned to the agency, since it became the full owner of the rights to this debt.

A completely different issue is the crude manner in which collectors communicate.Often, they go beyond the limits of what is permitted, are taken to insult the borrower, threaten and blackmail. It is impossible to respond with such actions. The most correct decision to get out of this situation would be to file a complaint to the management of IBA Finance. According to reviews, this step is ineffective, therefore, people who fall under the psychological pressure of the collectors have no choice but to apply to the police or the prosecutor’s office.

What to do if there is no debt to the bank

The situation when collectors are harassing a person who has already paid off a debt to the bank is not uncommon. How ransomware gain access to confidential information is unknown. If the collectors have no reason to demand payment of a certain amount, it is necessary to inform them of this at the first experience of communication.

If the explanation of the situation and the justification of the illegality of the agency’s actions are inconclusive, you should immediately contact the law enforcement agencies. Filing a complaint to Roskomnadzor will also be useful. This government agency is committed to protecting the rights and interests of consumers. At a minimum, Roskomnadzor will recall the victim’s personal information from collection databases, which means that threatening calls will end.

The only drawback of this method is its unhurriedness. Turning to Roskomnadzor, the applicant must understand that his complaint will be considered within a month, and until the decision is made, the collectors will continue to do their work. In order to calmly wait for an answer from Roskomnadzor, you can contact the police who will help to moderate the persistence of the agency.

Judging by the reviews, “IBA Finance”, in addition to calls, are engaged in the distribution of regular letters and SMS messages with a request to pay the debt. What is the difference? Unlike regular letters, in which there are threats to transfer the case to court and accuse the debtor of fraud, SMS messages inform the debtor of the intention of the agency’s employees to visit him personally. According to reviews of people who received such messages, it can be concluded that such promises are nothing more than empty threats. Most likely, this is one of the methods of psychological impact for the purpose of intimidation. None of the borrowers had to personally deal with company representatives, according to reviews on MBA Finance. Do employees come to the addresses of debtors? No, collectors do not meet with borrowers, although they often threaten to visit their home.

Impressions of people about the agency "MBA Finance"

For the most part, borrowers do not have the most pleasant impression of the company. Most often, debtors complain of rudeness, rudeness and threats against them. Insults and intimidation are the usual tools for the agency to blackmail borrowers. By the way, such actions do not always go unpunished. The prosecutor's office has repeatedly recorded cases of inappropriate behavior on the part of call center operators. According to unconfirmed information, several company employees received real sentences of imprisonment for carrying out their illegal activities.

Persons who have encountered collectors of MBA Finance, in the reviews advise not to be afraid of anything and to assert their rights. To get a deferment from payments, you do not need to ignore the calls and messages of the bank, it is advisable to return the debt to the creditor as soon as possible. And if the demands of the collectors are baseless and illegal, you must immediately contact the court or human rights organizations.

What collectors themselves say about their work

Not so long ago, Russian laws were amended to regulate the activities of collection agencies. If you believe the feedback from people, the MBA Finance company really began to behave differently with debtors - more adequately and restrained. However, the reviews still contain references to threats from collectors.It is not surprising that the number of appeals to law enforcement agencies has already exceeded thousands.

At the same time, most representatives of the agency respond positively about their work. The staff of the office includes call-center operators, suppliers and lawyers. By the way, the latter are satisfied with a convenient schedule, moderate workload and high wages. Couriers who deliver letters and notifications to debtors also do not complain about working conditions.

Most often, operators respond negatively to work. To occupy this position, a person must have resistance to stress and be partly unprincipled, not to focus on moral values, and this may turn out to be an unsolvable task. Given the unfair principles of the company, not everyone will like working in it.

At the same time, the reviews of MBA Finance employees in Bryansk, Smolensk and Moscow confirm that they make good money here. By the standards of average salaries by region, the salary in IBA Finance is significantly allocated due to the special format of activity. However, the specific work of the collectors is one of the reasons for the constant turnover of personnel. When dismissing former employees do not favor severance pay. The responses of workers also indicate an unfair, in their opinion, system of material sanctions for the slightest misconduct.

In most cases, financial institutions, banks, corporations providing housing and communal services, mobile operators and other enterprises are satisfied with the results of the work of MBA Finance. When applying for the services of collectors, customers are waiting for one thing - paying off debt, repaying loan funds at any cost. Banks do not particularly pay attention to the nuances of the work of a collection agency, they are not interested in what methods its employees resort to, influencing borrowers. For them, only the final result is important, as evidenced by the large percentage of problem debt repayments.