Dry cleaned up thing - what to do? Ways to solve the problem and recommendations

A thing was ruined in the dry cleaning service: your favorite cashmere coat, recently bought in an Italian store for crazy money. Resentment, grief, but the desire to fight for justice do not lead anywhere, only give rise to disappointing decisions on the part of the dry cleaning administration. What should a simple client do, who does not know the laws, nuances and tricks in this matter, but wants to restore justice and return not only money for the damaged thing, but also compensation for moral damage?

Cleaning Methods at Laundry Service

In 1885, Jean-Baptiste Jolly came up with a way to get rid of stains on clothes without using the main detergent component - water. Then kerosene was used. He replaced the current elements of the chemical composition and coped well with dirt. Now there is an alternative to dry cleaning clothes - akvahistka, where there is liquid. It is concentrated, filled with solvents of detergents. It is permissible to use it for slightly contaminated things, but it can not cope with fat stains and dyes of natural origin.

At home, you can also easily clean your worn item, and you don’t have to turn to professionals for help. Otherwise, when the spots are practically not removed by bleaches, but only turn pale, it is worth securing the support of professional chemistry. Some believe that the service will ruin things, because they use quite inhumane methods of cleaning. On the contrary, after the laundress, the state of the wardrobe noticeably improves, it becomes like new. This is due to the fact that:

1. There are categories of different substances that apply to the cleaning of everyday clothes, weekend dresses, winter dense multilayer fabrics.
2. New technologies are being introduced for each type of textile separately.
3. Some things are processed manually, after which stains are removed using machines.
4. To wash the furs, hydrocarbon compounds of solvents are used.
5. Anti-molar coatings are part of preparations for cleaning natural furs, sheepskin coats and down jackets.
6. Any outerwear can be deodorized at the request of the client.

After any dry cleaning, the coats are stored in special refrigerators. So furs retain their original appearance longer. Separately, there are ironing, starching, professional washing, conditioning and disinfection services. Each method is selected individually depending on the type of spots (coloring, burn, protein). If a thing is spoiled in the dry cleaning, it means that the wrong physical effect on the stain was chosen, as well as the method of removing contamination.

What things are strictly dry cleaned?

All over the world, signs are used on things that are subject to dry cleaning. These are different concepts, but they are only recommended and do not oblige the owner to resort to such measures:

1. “Dry Clean Only”: Many items that are marked with this icon can be washed at home if you know how to clean them.
2. Dry clean. If the word "only" is not indicated on the tag, you do not need to go dry cleaning. It is enough to do this at home with extreme caution. Clothing manufacturers tend to be mistaken in offering dry cleaning instead of using a washing machine. This is a precaution when people, especially in the USA, neglect such inscriptions, referring to the legend.

If the clothes have a cleaning symbol, but ironing is allowed, this means that at home, you can try to clean the coat or woolen thing. By the way, almost all modern cars are equipped with a “hand wash” system that gently washes things. However, in the presence of all prohibitory signs, it is allowed to clean things in special departments where organic products are used. If you do not want to inadvertently ruin a thing in dry cleaning, it is better not to use the services if possible. There are many new products in the field of household chemicals that cope with stubborn stains.

How and how could a thing become unusable: what does corruption mean?

It is only possible to give clothes a non-marketable appearance after dry cleaning with caustic stain removers. In some solvents, benzene compounds are used that literally corrode the tissue fibers. For example, a thing that was slightly dirty was spoiled in dry cleaning: dry cleaning or using nitrogen was acceptable. If the staff decided that the dirt should be removed in a different way, without making sure whether it would cause irreparable harm to clothing or not, then we can assume the idea of ​​incompetence of workers.

The very fact of damage is always noticeable when receiving a thing - you took clothes, examined, and there: holes instead of old spots, stains, thinned places, etc. The fact can be fixed upon receipt of the goods.

What indicates damage to clothes?

There is such a system for receiving things: the goods have been cleaned, the client receives a tag about the manipulations performed, signs a document on the absence of claims, pays for the service. Sometimes, when a thing is returned to the client in a hurry, they are not allowed to check it, this suggests that there are pitfalls. This means that the thing was dry cleaned up, but they don’t want to admit, trying to hide this fact. You can suspect something was wrong by several "symptoms":

1. Winter things are rented in the summer, for example, fur coats, with subsequent storage in the chamber. Often, after a season, the client is informed about the loss or unpreparedness of the goods for use. Solution: the client is obliged to give out clothes regardless of the storage period paid, the type of washing, the selected service.
2. The presence of strange spots. Suppose, when receiving a sweater, the client noticed a strange spot or stains, but the administration claims that this did not work out during the cleaning process. They may refer to a cleaner who stained clothes. Thus, in order to get compensation, you need to write a complaint about a cleaner who, in principle, does not exist in the company.
3. Sealed bags for dear customers. If you get the item back in a thick dark bag, check your clothes first. Do not take things back until payment. There is a risk of taking a “pig in a poke” out of the washerwoman as a damaged item.

Having suspected such moments, you can safely turn to Consumer Protection. However, in reality, few win such cases in court.

Definition methods and types of damage

If you still managed to catch the purity violator by the hand, you need to determine the amount of damage, so that you can recover at least the amortizing cost of the service. 100% payment for clothes is not provided even by the most elite laundry agency. In addition, it was not the workers who spoiled the thing in the dry cleaning, but the incorrect cleaning methods, the technology or the steaming system itself. Here are some tips on what you should do with your item before you take it and after it wash:

1. When handing clothes in for dry cleaning, things are inspected better than when purchased. All details in stock are recorded - button size, number of decorations, additional information.
2. The state of things and their accessories is indicated. If this is not on the check, you can safely make comments.
3. The customer must check the pockets for the presence of foreign objects. After washing, as a rule, ink pens will adorn the gentleman's expensive suit.
4. Pay attention to the colors of the clothes - after the return of things, the client should not have questions: “Why the coat has faded, the old things of the child are not so bright, and the cuffs on the sleeves did not become snow-white, like 25 years ago when buying?”. Hoping to get new outfits, some customers have unrealistic expectations for laundress workers.
5. Do not forget to check the availability of working snakes, note broken parts, defects and defects.
6. Be sure to determine the deformation of the product. For example, they brought a blazer that had sat down in two sizes, but was not noted in the receipt. This means that dry cleaning will be to blame for the fact that the actual size is different from what is on the tag.
7. Carefully refer to the note on burnout of parts of the fabric. Bright pigments are more likely to respond to this syndrome, and customers mistook it for pollution, hoping for washing.
8. The label also plays a special role - it often indicates how and how to wash clothes. Names of expensive brands should be alarming, the receiver marks them as luxury items, even if they are fake. The lack of tags is doubly alarming.

If differences are found on the receipt before delivery and after taking clothes, you need to understand. To varying degrees, the damage is partially or fully compensated at the cost of possible costs.

When is the fault of the owner of the clothes?

There are things that should be attributed to dry cleaning, use various household chemicals, etc. At home, you do not need to wash the following fabrics and clothes:

1. Lined things.
2. Products with beads, sparkles and other jewelry.
3. Costumes, especially made of wool.
4. Elements with complex designs.
5. Very dirty or painted objects.
6. Pleated skirts, dresses and trousers.
7. Gentle synthetics, for example, "Rayon".
8. Things that are sewn from several types of fabrics.

At home, you can stretch some “complex” things that are not necessary to injure with chlorine and toxic substances:

1. Cashmere and wool will last longer if they are washed by hand.
2. Sturdier synthetic fibers, such as polyester and nylon, can be washed by hand or cold water, even using a washing machine.
3. Cotton and linen products that do not meet any of the above criteria: no lining, no details, etc.

If the above-mentioned models of things are subjected to strong steam treatment with the addition of chemistry, it is possible that they will assume their original form. In addition, pay attention to the tags: if dry cleaning is prohibited, then so be it. Do not tempt fate, because no one will return you money for your oversight.

Important! Some establishments use perchlorethylene, known as Perc, instead of solvents. This chemical is released into the air through air vents. Ultimately, it pollutes water, damages plants, and causes allergies in animals. Exposure to humans can cause dizziness, nausea, headaches and fatigue in the short term.

Lack of tags does not exempt

A controversial situation occurs when tags and any signs of washing are missing on clothing. After receiving clothes at the exit, you can not get exactly what it was before. In dry cleaning, they spoiled the thing - what to do with this combination of circumstances:

1. Firstly, before dressing, the receiver must make sure that the fabric can be exposed.
2. Secondly, things sewn to order are not designated in any way. These are expensive items of clothing, accessories, jewelry, metal inserts, silk lining. Do not take if unsure. Kohl issued, try not to spoil. In case of damage, a reconciliation report is drawn up and full damage is compensated.
3. Thirdly, the client is also required to agree with the selected technology. Thus, he will remove responsibility from the staff for the little thing.

Typically, such laundries have a summary of the reception of fabrics. Concerning the type, possible services are offered.If the client wants to choose a specific technology for his clothes, he is notified of a possible spoilage. With consent, he takes full responsibility for the entire subsequent process of working with the fabric.

How to recover the cost of a damaged item in dry cleaning: partial and total responsibility of dry cleaning personnel

There are concepts of partial and full reimbursement:

1. They will fully refund the money for the oversight of personnel who forgot to check their pockets, look at the details of the tag, and make sure that the choice of cleaning method is correct.
2. They will partially refund the money if involuntarily the clothes deteriorate, but according to the instructions they should have been washed this way. Here it is necessary to take into account the work of the receiver, who, due to lack of experience, did not warn about a possible outcome.

Often, the responsibility of dry cleaning for a damaged item is passed on to the client. In such cases, you need to write a complaint.

Proceedings without trial: the administration records cases

Any complaint is dealt with by the competent authority. If the administrator can resolve the issue, then fines will follow immediately. An employee can be fired, and a client can be paid damage for a new or used item. If no solutions are proposed, then the customer has the right to contact the police, the organization for protecting the rights of customers.

Where to complain about incompetent workers?

In addition to specialized organizations, the client is allowed to contact the police if they ruined the item in dry cleaning. How to proceed further is at the discretion of the client. You can sort out amicably by setting the average amount of damage. You can also contact the manager to draw up an act on detected defects. Even if you saw them at home, trying on a mink coat, do not hesitate to contact. At the appointment of the examination, the result will prove that the fabric when sock could not tear to holes with obvious burns from chemistry. On the basis of Federal Law No. 35, a client is entitled to receive double the cost of a thing and payment for dry cleaning if the clothes are not suitable for wearing at all.

Claim dry cleaning: a damaged item cannot be repaired, recovery of compensation

Having recorded the act of reconciling defects and differences between the thing delivered and received, you can contact the court. Inventory is carried out upon filing an application with the arbitration court. If there is a procedural rule of the article, a court session is expected. If you ruined a thing in dry cleaning, what should I do? A sample (presented below) of the claim was accepted, but no funds were paid.

So, you need to fix this fact in writing, assure legally and attach to the lawsuit in court.