Any waiter must always know and remember that he is an employee who is subordinate to the administrator of the institution. And this, in turn, means that the requirements that apply to employees apply to him as well. General rules must not be neglected and damage done by one’s actions.
The list of duties of the waiter
Each institution may have its own rules and traditions, but speaking in general, the official duties of the waiter boil down to the following:
- He must be at the workplace no later than fifteen or twenty minutes before the shift begins.
- His hair should always be neat.
- The waiter is obliged in any situation to carry a spare handle.
- His manicure should always be well-groomed.
- The waiter must carry a lighter.
- The waitress girl’s nail polish should not be bright.
- The waiter must always carry a calculator.
The duties of the waiter also imply that he must replace the dish if such a need arose due to his fault. The waiter (bartender) in a cafe (in a restaurant) should remember that the client is always right.
The duties of the waiter, among other things, also include filling out the invoice. All manipulations should be carried out with the highest degree of accuracy. Each of these forms must be certified by the signature of the administrator of the institution. When calculating customers, the waiter must make two accounts, previously certified by the authorities.
Well, it goes without saying that the most important duties of a waiter are meeting and seeing off a client. Moreover, etiquette obliges always to greet guests and say goodbye to them, invite them to visit a cafe (restaurant) again. In the process of sending the client to the table, he should be informed of all the celebrations and promotions that are planned to be held in the near future. All comments and suggestions from visitors to these events, the waiters (bartenders) in cafes (restaurants) are obliged to transmit to the administrators of the respective institutions.
Job description
The duties of a waiter in a cafe are as follows:
- Before proceeding with his immediate work, he must inquire whether there are any dishes in the kitchen, and drinks in the bar, respectively.
- The waiter in the cafe is obliged to monitor all ongoing changes in the assortment during the entire shift.
- The waiter in the cafe is obliged, before proceeding directly to the performance of his labor duties, as well as during the whole working day, check the table setting of each table in the restaurant and maintain order and cleanliness throughout the shift.
- The waiter in the establishment must clean the dirty dishes.
- He is obliged to regularly re-arrange tables.
- The waiter in the institution must be conscientious in performing basic duties.
- He needs to carry out additional instructions, in particular, the orders of the administrator of the institution.
Restaurant waiter
The duties of a restaurant waiter boil down to the following:
- He should be friendly to customers.
- The waiter should always smile.
- It should be wished customers bon appetit. In addition, the duties of a waiter in a restaurant imply that he should unobtrusively be interested in whether the visitor likes the dish served to him.In cases where customers refuse drinks or dishes, he is obliged to find out the reasons for such a decision, and then notify the administrators of the institution.
Senior Waiter Responsibilities
In each institution there is a person who is charged with control over other employees. The responsibilities of a senior waiter are as follows:
- He must meet the guests and place them at the tables in the hall.
- In the process of accepting an order, the senior waiter should be very attentive to the client’s wishes.
- He is obliged to strictly observe the rules for servicing guests established by the management of the restaurant.
The rights of waiters (bartenders)
It goes without saying that the waiters (bartenders) in cafes (restaurants), in addition to duties, have rights. Here is a list of them:
- The right to demand from management the creation of such working conditions under which the waiter (bartender) in a cafe (restaurant) would work most comfortably.
- The right to expect from their immediate superiors the preservation of material values.
- The right to demand from management the provision of clothing necessary for work.
- The right to demand from his immediate superiors the availability of all that is necessary for the servicing of visitors to a cafe (restaurant).
- The right to make suggestions to the management on how to improve the quality of service for visitors to the institution.
- The right to demand from customers of a cafe (restaurant) compensation for damage that he caused as a result of his unlawful or hooligan actions.
- The right to make independent decisions in the event of any controversial situation, but only on condition that this decision does not go beyond the competence of the waiter (bartender) of the cafe (restaurant) and does not go against the interests of the establishment.
The duties and rights of the waiter should be recorded on paper.
A responsibility
It should be said a few words about the responsibility of the waiter (bartender) in a cafe (restaurant). It is established by the job description, which is approved by the management of the institution and provides for a certain kind of sanction.
Waiter (bartender), duties which are not executed, is subject to immediate dismissal.
What do you need to work as a waiter (bartender)?
This activity is not so easy as it might seem at first glance. The most important in it are such qualities as a conscientious attitude to their immediate duties, accuracy. You should also know your price and, as far as possible, try to meet the high bar. After all, as you know, you can be an expert in the cheapest eatery and disgrace yourself in any expensive restaurant.
An important factor is the love of people. It is very difficult to be polite and respectful if others cause uncontrolled irritation. People will quickly feel the falsity and are unlikely to come to this place again. This nuance must be taken into account.
Do I need to get an education?
Initially, it may seem that anyone can deliver food and drinks. But not so simple. Do not forget that there is a need for specialized education in this profession. For this reason, before starting to search for work as a waiter (bartender) in one of the cafes (restaurants) of large cities, you must first finish preparatory courses in the specialty and regularly attend certain trainings in order to maintain a high professional level. Good luck to you!
